Book Our Place collected $53k+ in waivers and upsells and stopped switching systems for door codes

Use cases

1. Use Case 01

   House details guests look up themselves

   Book Our Place gave guests one reliable place to find house details and local recommendations, and that portal was the reason the team chose SuiteOp. Before, the old-school answer was a paper manual inside the house, and the team tried a few guidebook tools in search of something guests could rely on, including one used only for the guest manual.

   Now the guidebook lives in SuiteOp's guest portal. Every home has its house manual there, and the recommendations run to 598 places across 55 lists. Directing guests to the portal is part of the team's routine, and the lock codes later followed it there.

   RESULTguests look up recommendations and house details in the portal themselves.

   

2. Use Case 02

   Door codes shared from one place

   Moving lock management into SuiteOp put the door codes beside the guest information they go with. Before, Guesty managed Book Our Place's locks, and in Jordan Burns's words that "was fine". The friction started once the guidebook and guest portal moved to SuiteOp: with the codes in one system and the portal in another, there was no easy way to share codes with guests.

   So lock management followed the portal. The homes run mostly on Schlage locks, and for nearly every home the guest portal now shows a smart-lock code made for that stay. The team looks up codes in device management, next to a dashboard of check-ins, checkouts and who is staying, so a code no longer crosses from one tool to another.

   RESULTJordan Burns says the lock management "was really good", and the team stopped going into different systems to do different things.

   

3. Use Case 03

   Fees that cover the subscription

   Book Our Place turned guest fees into a new revenue line, starting with the damage waiver the team adopted after the move to SuiteOp. Before, the waiver was not part of a Book Our Place stay.

   Now the damage waiver is a check-in step: the guest pays $20 a night, capped at $150, or leaves a $500 refundable deposit instead. A yes to the dog question adds the $75-a-day pet fee, which has to be paid before check-in, and early check-in and late checkout are paid upsell requests in the portal.

   RESULT$53,205 in damage waiver fees and upsells since April 2025, with $16,160 from the waiver across 280+ stays and $37,045 from upsells, most of it the pet fee. Jordan Burns says the increase "covers at least the cost of SuiteOp and puts a little bit of money in our pocket as well."