For hotels and serviced apartments

A front desk in every phone.

Hotel operations software for independent and boutique hotels: online check-in, mobile keys and upgrades on every guest’s phone, with room status pushed straight to your PMS. Run a lean desk, or none at night, without the queue.

Check-in, keys and upgrades on the guest’s phone; room status in your PMS.

Book a demo See how it works

Connects to the hotel systems you run

Hosted in the US, EU and APAC

apaleo
OPERA
RMS
amenitiz

A Friday at a lean-desk hotel

Forty arrivals. Two people on the desk.

Early arrivals, late checkouts, rooms that are clean but not in the PMS, and a night with nobody downstairs. Here’s the same day on SuiteOp.

Without SuiteOp8:30 AM

Six guests off the red-eye queue at once for rooms that aren’t ready. The desk takes names and promises a call.

With SuiteOp8:30 AM

They checked in online days ago, and early check-in was on sale in their Portal. The guests who bought it knew their time before they landed.

Portals

Without SuiteOp11:10 AM

The phone rings with late-checkout requests while the line grows, and every yes is a note to housekeeping.

With SuiteOp11:10 AM

Late checkout is sold in the Portal at your price. The guest pays, and the checkout time and the room’s clean move with it.

Portals

Without SuiteOp2:15 PM

Housekeeping radios that 210 is done, but the PMS still says dirty, so the desk can’t give it out.

With SuiteOp2:15 PM

The housekeeper marks the room clean in the staff app and SuiteOp pushes it to your PMS. The desk sees Clean as soon as it’s true.

Field Operations

Without SuiteOp11:40 PM

A guest lands at 11:40 PM and the night desk is closed. Someone gets called at home to let them in.

With SuiteOp11:40 PM

She checked in online, verified her ID and got a mobile key. She walks from the taxi to her room without stopping.

Smart Devices

Without SuiteOp12:20 AM

A serviced-apartment guest is stuck at the building entrance with a code that only opens their own door.

With SuiteOp12:20 AM

Each stay gets the building entrance and its own unit on the same timeline, both in one Portal. The front door opens the same way the room does.

Smart Devices

From booking to clean room, without the queue.

One reservation drives check-in, the way in, the upsell and the clean, and your PMS stays current the whole way.

Your PMS stays current the whole way.

Guests check in on their phone, before they reach the desk.

One link with the confirmation: their details, other guests, the stay agreement, an ID check and a deposit, with each step shown only to the bookings that need it.

Details, ID and deposit, before arrival.

Explore Portals

Integrations and hosting

Built on your PMS. Hosted where your guests are.

SuiteOp runs on the reservations and rooms already in your PMS, and writes back what your desk needs to see. Pick yours to see what moves each way.

Pick your PMS to see what moves each way.

Your PMS

Plus about 35 vacation rental PMSs, for groups that run both.

Hosted in

USUnited States
EUEuropean Union
APACAsia-Pacific

MewsSuiteOp

Native connection

Into SuiteOp

Reservations and guest details
Rooms, each mapped on its own
Date and room changes

Back to Mews

Housekeeping statusClean or dirty, from the staff app
Check-in statusWhen the guest checks in through SuiteOp
PaymentsStore purchases on the reservation, via Apaleo Pay
Bookings and rooms sync in; housekeeping runs in SuiteOp.

Built for hotels

Every job, handled. Arrival to clean room.

The jobs hotels and serviced apartments hand to SuiteOp, from letting guests in to keeping room status current. Open any one to see what it runs on.

Tap any card to see what it runs on.

Arrival

Revenue

Guest experience

Operations

Questions operators ask

Anything else? We’ll walk one of your own rooms from booking to clean.

We’ll walk one of your rooms from booking to clean.

Talk to our team

Which hotel PMSs does SuiteOp connect to?

Mews, Cloudbeds, Apaleo, RMS and Amenitiz natively, and OPERA through a connector. Reservations, guests and rooms come in automatically, with every room mapped on its own. SuiteOp also connects to about 35 vacation rental PMSs, for groups that run both.

Which locks and mobile keys does it work with?

Salto and dormakaba (including offline codes) and Brivo, each issuing a code per stay for the room and the building entrance. Mobile keys are available on supported lock systems, and guests find their way in inside the Portal once online check-in is done.

Does SuiteOp replace the front desk?

It replaces the queue, not the people. Guests check in online, verify their ID and get their way in on their phone, so a lean desk, or none at night, can focus on the guests in front of it. On Cloudbeds, Apaleo and RMS, a check-in through SuiteOp is written back to the PMS.

How does room status reach my PMS?

When a housekeeper completes a room in the SuiteOp staff app, its housekeeping status is pushed to Mews, Cloudbeds, Apaleo, RMS or OPERA. The desk sees the room as clean without a call or a radio check.

Does SuiteOp run smart rooms?

Yes. Smart room technology automates the locks and thermostats in each room around its reservation: a code per stay on Salto, dormakaba or Brivo, and thermostats that follow occupancy and checkout.

How does SuiteOp handle hotel energy management?

You set portfolio-wide temperature rules for occupied and vacant rooms, and each room switches to eco mode automatically at checkout, with no staff action needed. Freeze and overheat alerts help prevent HVAC damage, and seasonal setpoint templates apply to every room in one click.

Does SuiteOp's noise monitoring record guests?

No. Noise monitoring measures decibel levels only, with no recording. You set custom quiet hours and threshold alerts by room or floor, and alerts go to the right staff member, escalating while noise continues.

Which languages do guests see?

The Portal is available in 20 languages, so guests check in, buy upgrades and find their way in using their own.

Where is our data hosted?

SuiteOp is hosted in the US, the EU and Asia-Pacific, so your account’s data can sit in the region that fits your guests and your policies.

Check-ins without the queue.

See your own hotel go from booking to clean room in a 30-minute walkthrough.

Your hotel, booking to clean room, in 30 minutes.

Discover the platform

A front desk in every phone.

Forty arrivals. Two people on the desk.

From booking to clean room, without the queue.

Guests check in on their phone, before they reach the desk.

The building and the room, opened from the guest’s phone.

Sell the upgrade before they reach the room.

Clean in the staff app, clean in your PMS.

Every room goes to someone on shift.

Built on your PMS. Hosted where your guests are.

Every job, handled. Arrival to clean room.

Arrival

Revenue

Guest experience

Operations

Questions operators ask

Which hotel PMSs does SuiteOp connect to?

Which locks and mobile keys does it work with?

Does SuiteOp replace the front desk?

How does room status reach my PMS?

Does SuiteOp run smart rooms?

How does SuiteOp handle hotel energy management?

Does SuiteOp's noise monitoring record guests?

Which languages do guests see?

Where is our data hosted?

Check-ins without the queue.

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A front desk in every phone.

Guests check in on their phone, before they reach the desk.

Arrival

Revenue

Guest experience

Operations

Questions operators ask

Which hotel PMSs does SuiteOp connect to?

Which locks and mobile keys does it work with?

Does SuiteOp replace the front desk?

How does room status reach my PMS?

Does SuiteOp run smart rooms?

How does SuiteOp handle hotel energy management?

Does SuiteOp's noise monitoring record guests?

Which languages do guests see?

Where is our data hosted?

Go deeper on each module

Check-ins without the queue.