Property manager Renjoy Increases Projected Revenue by $138k in 12 Months - Without Changing their Workflow

Before SuiteOp, Renjoy's upsell process was entirely manual. When a guest wanted an early check-in, a team member had to check availability, coordinate with housekeeping, update the smart lock schedule, and message the guest back. This created bottlenecks, inconsistency, and meant many upsell opportunities were simply missed during busy periods.

With SuiteOp, the entire upsell lifecycle is automated end to end. Guests are presented with available add-ons like early check-in, late check-out, and mid-stay cleans at the right moment in their booking journey through a branded guest portal.

When a guest purchases an upsell, SuiteOp handles the rest: approving the request, adjusting smart lock access windows, sending Slack notifications to the relevant team members, and confirming everything with the guest. No one on the Renjoy team has to intervene. This allowed Renjoy to roll out its most popular upsells consistently across all 205 properties, turning what used to be an inconsistent manual process into a reliable, portfolio-wide revenue engine.

Damage waivers were something Renjoy had wanted to offer for a long time, but their previous tools simply couldn't support them at scale. Without a way to automatically present, collect, and manage waivers across hundreds of properties, the idea stayed on the shelf. SuiteOp changed that by making optional damage waivers a built-in part of the guest booking flow.

Every guest is given the option to purchase a waiver, and the revenue goes directly to Renjoy. Beyond generating a new income stream, damage waivers fundamentally changed how Renjoy handles small guest issues. Instead of filing insurance claims or involving property owners over minor incidents, the team can now resolve issues quickly and internally.

This protects the guest experience, protects the asset, and keeps operations moving without unnecessary friction. It's become one of Renjoy's most profitable new offerings and a key part of their growth strategy.

With 439 smart devices deployed across its portfolio, Renjoy needed a way to put those devices to work for both guests and operations. SuiteOp connected all of those devices into a single system accessible through the guest portal, giving guests direct control over locks, thermostats, and other connected hardware during their stay.

On the operations side, SuiteOp uses device data to power automated workflows. Smart lock schedules update automatically based on check-in and check-out times, and device status feeds into maintenance and housekeeping coordination.

This turned Renjoy's smart device investment from a nice-to-have amenity into a core part of how the business runs, creating a better guest experience while reducing the manual overhead of managing hundreds of connected devices across three states.