Automate Mews Operations with SuiteOp

SuiteOp connects to Mews via the official Mews Connect API. Once linked, every Mews reservation event, from new booking through arrival, mid-stay, and departure, automatically triggers the operational workflows you configure in SuiteOp, including smart lock codes, cleaning schedules, climate control, guest portal links, and upsell delivery.

SuiteOp pairs with Mews's reservation and front desk management to add five operational and guest-experience layers: SuitePortal (branded hotel-grade guest portal with self-check-in and upsells), SuiteKeeper (housekeeping automation with crew dispatch and photo verification), SuiteConnect (IoT device control for smart locks, thermostats, and sensors), SuiteVerify (AI guest verification and biometric ID checks), and SuiteMonitor (privacy-first noise monitoring). Mews handles reservations, front desk, channel distribution, and payments; SuiteOp handles guest experience, operations, ancillary revenue, and access control.

Hotels and serviced apartments using SuiteOp on top of Mews see an average of $75 or more in additional revenue per guest through automated upsells. Mews-compatible upsells delivered through SuitePortal include early check-in, late checkout, mid-stay clean, luggage storage, private chef bookings, and local experiences. SuiteOp charges zero take rate on upsell revenue, so 100 percent of the additional revenue stays with the property.

Yes. SuiteKeeper listens to Mews check-out events and dispatches cleaning crews with mobile checklists, photo verification of completed cleans, and real-time unit-readiness status that syncs back to Mews. SuiteKeeper is triggered the moment a guest checks out, so housekeeping is assigned automatically without manual scheduling.

Yes. SuiteOp is built for the full spectrum of Mews properties: full-service hotels, serviced apartment operators, aparthotels, boutique hotel brands, and hostels. The integration supports multi-property portfolios with mixed inventory types, and SuitePortal can be themed per property or per brand for portfolio operators.

For each Mews reservation, SuiteOp generates a unique smart lock code through SuiteConnect, surfaces check-in instructions and access details in the SuitePortal guest portal, and revokes access automatically at checkout. The integration works across Yale Assure, Schlage Encode, August, Salto KS, Dormakaba, RemoteLock, igloohome, Kwikset, Lockly, ButterflyMX, Brivo, TT Lock, and Tedee. No physical keys, no front desk handover, and no manual code rotation per arrival.