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Guest Messages and Reviews, Live
Guest messages and reviews sync live into SuiteOp's Unified Inbox, and replies from SuiteOp go out through Hostaway. Your team answers every guest from one place, with the stay right beside the conversation.
PMS & channels
Hostaway Integration: Live Guest Messages and Two-Way Sync
As a Hostaway Marketplace partner, SuiteOp syncs your listings, reservations, messages and reviews live. SuiteOp writes door codes, dates, guest details and each guest's portal link back to Hostaway, so your messages and team share one up-to-date stay. Guests also get a branded guest portal that generates $75 or more in upsell revenue per stay.
Official Hostaway API · Live
- Category
- PMS & channels
- Status
- Live
Hostaway on SuiteOp
Hostaway running on SuiteOp
- listings
- 4,500+
- operators
- 100+
WHAT SUITEOP ADDS
Why SuiteOp + Hostaway
Updates Made Once, Shown in Both
SuiteOp writes door codes, reservation dates and the guest's name, email and phone back to Hostaway. Changes made in SuiteOp show up in Hostaway, so both teams work from the same reservation.
Every Guest Sent to Check-In
SuiteOp adds each guest's portal link and door code to their Hostaway reservation, ready for the templates you choose. Guests open their portal for ID verification, rental agreement, deposit, fees and upsells, and arrive ready.
WHAT SYNCS
What moves between Hostaway and SuiteOp
Bookings and changes come in from Hostaway, and SuiteOp writes the results back.
From Hostaway into SuiteOp
- Listings
- Reservations
- Guest details
- Messages
- Reviews
From SuiteOp back to Hostaway
- Door code
- Reservation dates
- Guest name, email and phone
- Custom fields
- Portal link
- Messages
- Hostaway Marketplace partner
- Live inbox and reviews
- Two-way sync
- Guest portal per booking
WHAT IT LOOKS LIKE
SuiteOp and Hostaway in practice
Here's your check-in guide: {{reservation_
You can connect Hostaway yourself: find SuiteOp in the Hostaway Marketplace, then paste your Hostaway Account ID and API key into SuiteOp.
FAQ
Questions about SuiteOp + Hostaway
Can't find the answer? A specialist will walk you through it on a call.
Talk to salesDoes SuiteOp integrate with Hostaway?
Yes. SuiteOp is a Hostaway Marketplace partner. It syncs your listings, reservations, guest details, messages and reviews live, and writes door codes, dates, guest details and the portal link back to Hostaway.
How do I send the portal link from Hostaway?
SuiteOp fills a "SuiteOp Portal Link" custom field. Add {{reservation_suiteop_portal_link}} to your Hostaway message templates.
Where does the door code go in Hostaway?
Into the reservation's Door Code field, so your Hostaway messages can include it.
How do I connect Hostaway to SuiteOp?
You can set it up yourself in a few clicks. Find SuiteOp in the Hostaway Marketplace, then paste your Hostaway Account ID and API key into SuiteOp.
Can I connect more than one Hostaway account?
Yes.
Related integrations
All integrations
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LiveNestGoogle Nest thermostats set to Eco between stays, with guest limits and live control from SuiteOp.View integration
LiveYale AccessUnique Yale Access codes for every stay, 3 backups per lock, remote lock and unlock and live bridge alerts.View integration
LiveYour RentalsRun messages, check-in, door codes and cleaning for every Your Rentals booking from SuiteOp.View integration
Live in weeks, not months
The future of hospitality operations starts with SuiteOp.
See how operators verify every guest, automate every turnover and grow revenue per stay, all from one platform. We'll tailor the walkthrough to your portfolio.
- Built for 10 to 10,000 units
- Tailored to your portfolio
- Free migration from your current tool