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Check-in that adapts to the booking.
ID, agreement and waivers, shown only to the guests who need them.
Portals
Guest Portal for Vacation Rentals. One link for the whole stay.
Check-in, door code, house guide and store, in one branded link per booking.
11 of AirDNA’s top-rated US property managers run on SuiteOp, including 3 of the top 10.
AirDNA rank #8
AirDNA rank #70
What Portals earn, in operators’ own numbers.
Verification$500K+projected a year from one feature: damage waivers at check-inprojected a year from damage waivers at check-in273 properties · Colorado SpringsRead story
Revenue$138K+projected new revenue in 12 months, $11.5K in the first 30 days, without changing their workflowprojected new revenue in 12 months, $11.5K in month one205 properties · ColoradoRead story
Reviews1,000Google reviews, from a 5-star strategy built on SuiteOp, and 5× return on itGoogle reviews from a 5-star strategy built on SuiteOp330 properties · Cocoa BeachRead story
Upsells & safety2.5×upsell revenue growth, and zero safety incidents since launchupsell revenue growth, and zero safety incidents140 properties · PittsburghRead story
Everything a guest needs, before they have to ask.
A branded Portal for every booking, from one link. No app to download.
Consolidate your guest experience software.
One fully editable, enterprise-scale experience for every guest, instead of three apps, three logins and three bills.
One editable experience for every guest, not three apps and three bills.
- 01
Guest messaging app$4 / unit - 02
Upsells + guidebook app$4 / unit - 03
Online check-in & ID verification$1 / verification
THE PORTAL
1 link · 1 login · 1 bill
- Guide, store & upsells
- Online check-in
- ID verification & waivers
- Group chat into your inbox
Unlimited Portals and brandsIncluded
Built like e-commerce
Run your Portal like an online store.
Every offer tracked, from first view to purchase.
Every offer is tracked from the first view to the purchase, by placement and by timing, with conversion boosters that add urgency and social proof. See what converts, then price it for the right guest.
A price for every kind of guest.
Their own price for returning guests, VIPs, direct bookers and companies.
Give returning guests, VIPs, direct bookers or corporate travellers their own price, or make an offer free for them. Guests see “Your price”; you can preview the Portal as any segment.
The whole group, one Portal. Connected to your inbox agent.
Everyone on the booking, one chat, answered by Opal.
Your brand, your rules, every property.
Set up once, for the whole portfolio.
Set it up once for the portfolio, then let each booking pick the right Portal, the right steps and the right offers.
Switch between brands, pick any colour, and set your own domain, header and body fonts, landing hero, welcome message and share image. Even custom code. Every guest sees the brand they booked.
Collect an arrival rating and a checkout survey. 4★ or below alerts your team right away; 5★ guests are invited to leave a public review.
Guest requests and request-type offers notify the right team and create the task automatically, assigned and due before arrival.
Show each offer only when every rule matches: gap nights, length of stay, booking source, a date relative to the stay, or the season.
Partner tours from Viator, local events from Ticketmaster and printed postcards sit in the same store as your own add-ons.
Every brand, fully yours
Your colours, fonts and domain per brand. Guests see the brand they booked.
Reviews and feedback
Low ratings alert your team; 5★ guests get a review invite.
Connected to your operations
Requests create the right task for the right team, automatically.
Rules for every offer
Show each offer only when its rules match the booking.
Tours, events and postcards
Viator tours, Ticketmaster events and postcards, in the same store.
Questions operators ask
Anything else? We’ll walk you through a Portal built from one of your own properties.
Anything else? We’ll show you a Portal built from your own property.
Talk to our teamDo guests need to download an app?
No. Every reservation gets its own link, sent by text or email, that opens in any browser. Guests can add it to Apple or Google Wallet so the door code is always one tap away, even offline.
Can each brand or property have its own Portal?
Yes. Create as many Portals and brands as you need, each with its own colours, fonts, domain and content, at no extra cost. Every reservation gets the right one automatically.
Does it work with my PMS and smart locks?
Yes. SuiteOp connects to 150+ tools, including 30+ PMS platforms and the major smart-lock brands, so stay details, door codes and devices follow each booking.
Is guest verification built in?
Yes. ID and selfie checks, screening, agreements and damage waivers run inside pre-check-in, and the door code only unlocks once the guest is cleared.
How does the Portal earn revenue?
Through its store: early check-in, late checkout, add-ons, experiences and fees, shown at the right moment and paid in the Portal. Operators see $75+ in extra revenue per guest.
How is this different from a standalone guest app?
The Portal is part of SuiteOp, so check-in, access, devices, tasks and your inbox run on the same reservation. No separate tool to sync, and no second bill.
Works with the rest of SuiteOp
Give every guest the stay they booked.
A Portal built from your own property, in 30 minutes.