Our Home Short Stays collected £23k+ in waivers and upsells and stopped hand-checking every ID

Use cases

1. Use Case 01

   Only mismatched IDs reach the team

   Our Home Short Stays now spends screening time only on the guests who need it. Before, the team checked every ID by hand. Each one arrived as an attachment on an online form, and someone compared it with the booking to catch, in Ryan's words, "maybe that one out of 50 that doesn't match."

   Now the check runs as soon as the guest submits the ID, comparing the name on it with the name on the reservation. A match goes through without the team, and a mismatch comes to them as a prompt to check that guest before the check-in instructions go out. Screening was not why Our Home Short Stays came to SuiteOp, yet Ryan now calls it the biggest benefit.

   RESULTonly a name that doesn't match the booking comes to the team, and every other guest clears on their own.

   

2. Use Case 02

   Check-in instructions without the copy-paste

   Moving the check-in instructions into the guest portal, alongside the ID check, gave the virtual assistants (VAs) time back every day. Before, each property had a templated set of instructions in the PMS, and once the team had reviewed a guest's ID, deposit and answers, someone copied that template and pasted it into a text, booking after booking.

   Now the instructions are set up per property in SuiteOp and open in the guest portal once the pre-arrival steps are done, so the team no longer pastes them into texts. Guests get a portal that, as Ryan points out, is easy to navigate.

   RESULTthe VAs have an hour or two a day back, in Ryan's rough estimate, depending on how many check-ins and check-outs are due, and they now spend that time on booking calls and ad hoc work.

   

3. Use Case 03

   Waiver profit that brings in landlords

   Our Home Short Stays turned its damage waiver into a budget for growth. Before, new landlords came through friends and family, referrals and word of mouth, and growing meant the team going out to find them.

   Now the waiver, a flat £30 or £50 a stay, covers the SuiteOp subscription and still leaves a profit of probably around £800 to £1,000 a month, in Ryan's words. Our Home Short Stays puts that exact amount into Facebook advertising, and landlords the team had never dealt with now come to them.

   RESULT18 new properties taken on since Our Home Short Stays joined SuiteOp.