500 000$ grâce à une seule fonctionnalité — Comment SuiteOp a débloqué le potentiel de revenus d'AtomicStay
En un coup d'œil
AtomicStays est l'un des plus grands opérateurs de location de courte durée du Colorado, gérant plus de 200 propriétés de vacances et d'escapades en montagne avec une équipe de 16 personnes seulement. À mesure que la demande et les réservations augmentaient, l'équipe a commencé à faire face à des problèmes opérationnels tels que des outils déconnectés, des guides clients obsolètes et des opportunités de revenus manquées. C'est alors qu'ils se sont tournés vers SuiteOP pour rationaliser les opérations relatives aux clients et débloquer de nouvelles sources de revenus, sans élargir leur équipe.
_ZWplDg.webp){kind=logo}
_ZxYshV.webp)
- Aucun moyen évolutif de monétiser les dommages causés aux clients et les ventes incitatives, ce qui entraîne des pertes de revenus de plusieurs milliers de dollars
- Communication fragmentée avec les clients, augmentation de la charge de travail de l'équipe et des temps de réponse
- Des outils déconnectés compliquent la mise en place d'une expérience client solide et unifiée
SuiteOp helped us manage the guest experience and improve upon that, be proactive about providing a five star experience and helped us maintain our status as the highest rated large operator in Colorado!
La Transformation
En 2025, AtomicStays a mis en œuvre SuiteOP pour regrouper toutes ses opérations clients en un seul endroit, augmentant à la fois l'efficacité et les revenus. Le plus gros changement ? Un programme d'exonération des dommages entièrement automatisé. Les clients voient les options, les paiements sont traités automatiquement et les petits problèmes sont résolus sans impliquer les propriétaires ni les assurances.
L'automatisation a éliminé les heures répétitives de coordination, permettant à l'équipe de se concentrer sur la croissance. En coordonnant les ventes incitatives telles que les arrivées anticipées et les départs tardifs, les tâches qui prenaient autrefois des heures sont désormais gérées automatiquement. Lorsqu'un client s'inscrit, SuiteOp met automatiquement à jour l'accès au verrouillage intelligent, en informe les membres de l'équipe concernés via Slack et envoie des confirmations.
Les guides clients obsolètes ont été remplacés par une version unique et centralisée, permettant aux clients de trouver plus facilement tout ce dont ils ont besoin par eux-mêmes, ce qui a permis à l'équipe de gagner un temps précieux.
SuiteOp helped us manage the guest experience and improve upon that, be proactive about providing a five star experience and helped us maintain our status as the highest rated large operator in Colorado!
Automated Damage Waivers at Scale
Before SuiteOp, damage waivers were a known opportunity that AtomicStays simply couldn't act on. The mechanics of offering, collecting, and managing waivers across 273 properties required a level of automation their existing tools couldn't provide. When minor damage occurred, the team had two options: absorb the cost or initiate a slow, painful process involving property owners and insurance claims. Neither option was sustainable, and neither protected the guest experience.
SuiteOp made damage waivers operational for the first time by building them directly into the guest booking flow. Every guest is automatically presented with the option to purchase a waiver, payments are processed without staff involvement, and the revenue goes directly to AtomicStays. When small issues arise during a stay, the team can now resolve them quickly and internally, without filing claims or pulling owners into the conversation. This protects the guest relationship, protects the asset, and keeps operations moving. The impact has been massive.
Damage waivers are now one of AtomicStays' top revenue drivers, contributing over $500K in projected annual revenue. That's not incremental improvement on an existing process. That's an entirely new revenue line that didn't exist before SuiteOp, built on automation that requires zero additional headcount to maintain.
Scaling Guest Upsells Across 273 Properties
Upsells like early check-ins and late check-outs were always popular with guests, but at AtomicStays' scale, offering them consistently was a staffing nightmare. Each request required someone to check availability, coordinate with housekeeping, manually update the smart lock schedule, message the guest, and confirm the change. Multiply that across hundreds of properties during peak season and the math simply didn't work. Most requests either got dropped or took so long to process that the guest experience suffered.
SuiteOp automated the entire upsell lifecycle from offer to fulfillment. Guests are presented with available add-ons through the guest portal at the right moment in their journey. When they purchase, the system handles everything: adjusting smart lock access windows, sending Slack notifications to the relevant team members, and confirming with the guest. No manual steps, no bottlenecks, no missed opportunities. This didn't just improve consistency. It fundamentally changed the economics of upselling for AtomicStays.
Premium add-ons are now offered to every eligible guest across every property, increasing average booking value by $125 per stay. The team recaptured 48 hours per week of manual coordination time that was previously spent managing these requests by hand, time that now goes toward growth rather than busywork.
Replacing Scattered Guidebooks with a Centralized Guest Portal
AtomicStays' guest communication had become a patchwork problem. Guidebooks were built in Canva, linked through their PMS, and scattered across different tools depending on when and how each property was onboarded. When information changed (a new WiFi password, updated check-in instructions, a local restaurant closing), there was no efficient way to update it across the portfolio. Guests regularly messaged the team with basic questions that should have been self-service, things like lock codes, parking instructions, and WiFi details, creating a constant stream of repetitive work for a team of 16 already stretched thin.
SuiteOp replaced all of that with a single, centralized digital guidebook accessible through the guest portal. Every property now has a consistently formatted, always-current guide that guests can access from the moment they book. Lock codes, WiFi credentials, property-specific details, local recommendations, and house rules all live in one place. Updates push across the portfolio instantly. The operational relief was immediate. Repetitive guest inquiries dropped significantly as guests found what they needed without having to message or call.
The team got meaningful time back each week, and the guest experience improved simply because information was easier to find. For a lean operation managing 273 properties, that kind of efficiency gain compounds quickly.
How SuiteOp Turned Operational Efficiency into Revenue for AtomicStays
By implementing SuiteOp, AtomicStays transformed from a fast-growing operator held back by manual processes into one where guest operations and revenue generation run on autopilot. The shift wasn't about adding more people or more tools. It was about replacing fragmented workflows with a single platform that automates the work that was previously eating up the team's capacity.
The financial impact has been substantial. Damage waivers alone, a revenue stream that didn't exist before SuiteOp, are projected to generate over $500K annually. Automated upsells increased average booking value by $125 per stay across the portfolio. And within the first month, the platform delivered measurable returns that validated the investment. AtomicStays also found significant cost savings by migrating smart lock management from their PMS to SuiteOp, reducing both tech complexity and operational overhead.
Beyond revenue, SuiteOp gave AtomicStays back something equally valuable: time. The team recaptured 48 hours per week of manual coordination, hours that had been spent on repetitive tasks like processing upsell requests, updating guidebooks, and fielding basic guest questions. That time now goes toward scaling the business rather than maintaining it. With a team of just 16 managing 273 properties, AtomicStays has proven that operational leverage, not headcount, is the key to sustainable growth, and SuiteOp is the platform making that possible.
Prêt à transformer vos opérations ?
Réserver une démo
Rejoignez des centaines d'opérateurs de locations courte durée de premier plan utilisant SuiteOp
_1MMXWQ.webp)
_Z1iIF7E.webp){kind=logo}
Multipliez par 10 votre efficacité avec des opérations clients intelligentes
SuiteOp est noté 5/5 par nos utilisateurs sur toutes les plateformes
Cela a été fantastique. SuiteOp nous aide à gérer et à améliorer l'expérience client, restez proactifs pour proposer un véritable séjour cinq étoiles et maintenez notre position de grand opérateur le mieux noté du Colorado. En plus de cela, cela ajoute une réelle valeur financière à nos résultats. C'est une solution gagnant-gagnant, surtout si l'on tient compte du support client, qui a donné l'impression d'être un véritable partenaire plutôt que d'être un gros fournisseur qui se contente de remettre un outil et de s'en aller.
SuiteOP a changé la donne pour nous. Le temps gagné lors de l'enregistrement est remarquable, d'autant que nos réservations ont augmenté. C'est réduire considérablement les appels en dehors des heures de bureau et a rationalisé l'ensemble du processus. Intégration de serrures numériques a considérablement amélioré l'expérience de ses clients.
Leur équipe d'assistance reste toujours réactive même après avoir travaillé ensemble pendant près d'un an. Nous sommes impatients de tirer parti de ces fonctionnalités pour améliorer encore l'expérience de nos clients.
SuiteOp possède a transformé notre processus d'enregistrement grâce à son interface conviviale et à ses codes hôtes dynamiques. Leurs instructions étape par étape et leurs fonctionnalités de vente incitative sont générant des milliers de dollars par mois grâce aux enregistrements anticipés et aux départs tardifs. Contrairement à ses concurrents, SuiteOP fournit un support réactif, des mises à jour régulières et met en œuvre activement les commentaires des clients.
Ils ont également a élevé notre marque avec une présentation professionnelle adaptée aux leaders mondiaux de l'hôtellerie.
