500 000$ con una función: cómo SuiteOp desbloqueó el potencial de ingresos de AtomicStay
De un vistazo
AtomicStays es uno de los mayores operadores de alquileres a corto plazo de Colorado y administra más de 200 propiedades vacacionales y de escapadas a la montaña con un equipo de solo 16 personas. A medida que crecían la demanda y las reservas, el equipo comenzó a enfrentarse a algunos problemas operativos, como la desconexión de las herramientas, las guías de huéspedes anticuadas y la pérdida de oportunidades de ingresos. Fue entonces cuando recurrieron a SuiteOp para agilizar las operaciones con los huéspedes y desbloquear nuevas fuentes de ingresos, sin ampliar su equipo.
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- No hay una forma escalable de monetizar los daños y las ventas adicionales de los huéspedes, lo que provoca una pérdida de ingresos de miles de dólares
- Comunicación fragmentada con los huéspedes, lo que aumenta la carga de trabajo del equipo y los tiempos de respuesta
- Herramientas desconectadas que dificultan ofrecer una experiencia sólida y unificada a los huéspedes
SuiteOp helped us manage the guest experience and improve upon that, be proactive about providing a five star experience and helped us maintain our status as the highest rated large operator in Colorado!
La Transformación
En 2025, AtomicStays implementó SuiteOp para reunir todas las operaciones de sus huéspedes en un solo lugar, aumentando tanto la eficiencia como los ingresos. ¿El mayor cambio? Un programa de exención de daños totalmente automatizado. Los huéspedes ven las opciones, los pagos se procesan automáticamente y los pequeños problemas se resuelven sin la participación de los propietarios ni del seguro.
La automatización eliminó las horas repetitivas de coordinación, lo que permitió al equipo centrarse en el crecimiento. Al coordinar las ventas adicionales, como las entradas anticipadas y las salidas tardías, las tareas que antes llevaban horas ahora se gestionan automáticamente. Cuando un huésped se da de alta, SuiteOp actualiza automáticamente el acceso a las cerraduras inteligentes, lo notifica a los miembros correctos del equipo a través de Slack y envía confirmaciones.
Las guías de huéspedes anticuadas se sustituyeron por una versión única y centralizada, lo que facilitó a los huéspedes encontrar todo lo que necesitaban por sí mismos, lo que les permitió al equipo recuperar un tiempo valioso.
SuiteOp helped us manage the guest experience and improve upon that, be proactive about providing a five star experience and helped us maintain our status as the highest rated large operator in Colorado!
Automated Damage Waivers at Scale
Before SuiteOp, damage waivers were a known opportunity that AtomicStays simply couldn't act on. The mechanics of offering, collecting, and managing waivers across 273 properties required a level of automation their existing tools couldn't provide. When minor damage occurred, the team had two options: absorb the cost or initiate a slow, painful process involving property owners and insurance claims. Neither option was sustainable, and neither protected the guest experience.
SuiteOp made damage waivers operational for the first time by building them directly into the guest booking flow. Every guest is automatically presented with the option to purchase a waiver, payments are processed without staff involvement, and the revenue goes directly to AtomicStays. When small issues arise during a stay, the team can now resolve them quickly and internally, without filing claims or pulling owners into the conversation. This protects the guest relationship, protects the asset, and keeps operations moving. The impact has been massive.
Damage waivers are now one of AtomicStays' top revenue drivers, contributing over $500K in projected annual revenue. That's not incremental improvement on an existing process. That's an entirely new revenue line that didn't exist before SuiteOp, built on automation that requires zero additional headcount to maintain.
Scaling Guest Upsells Across 273 Properties
Upsells like early check-ins and late check-outs were always popular with guests, but at AtomicStays' scale, offering them consistently was a staffing nightmare. Each request required someone to check availability, coordinate with housekeeping, manually update the smart lock schedule, message the guest, and confirm the change. Multiply that across hundreds of properties during peak season and the math simply didn't work. Most requests either got dropped or took so long to process that the guest experience suffered.
SuiteOp automated the entire upsell lifecycle from offer to fulfillment. Guests are presented with available add-ons through the guest portal at the right moment in their journey. When they purchase, the system handles everything: adjusting smart lock access windows, sending Slack notifications to the relevant team members, and confirming with the guest. No manual steps, no bottlenecks, no missed opportunities. This didn't just improve consistency. It fundamentally changed the economics of upselling for AtomicStays.
Premium add-ons are now offered to every eligible guest across every property, increasing average booking value by $125 per stay. The team recaptured 48 hours per week of manual coordination time that was previously spent managing these requests by hand, time that now goes toward growth rather than busywork.
Replacing Scattered Guidebooks with a Centralized Guest Portal
AtomicStays' guest communication had become a patchwork problem. Guidebooks were built in Canva, linked through their PMS, and scattered across different tools depending on when and how each property was onboarded. When information changed (a new WiFi password, updated check-in instructions, a local restaurant closing), there was no efficient way to update it across the portfolio. Guests regularly messaged the team with basic questions that should have been self-service, things like lock codes, parking instructions, and WiFi details, creating a constant stream of repetitive work for a team of 16 already stretched thin.
SuiteOp replaced all of that with a single, centralized digital guidebook accessible through the guest portal. Every property now has a consistently formatted, always-current guide that guests can access from the moment they book. Lock codes, WiFi credentials, property-specific details, local recommendations, and house rules all live in one place. Updates push across the portfolio instantly. The operational relief was immediate. Repetitive guest inquiries dropped significantly as guests found what they needed without having to message or call.
The team got meaningful time back each week, and the guest experience improved simply because information was easier to find. For a lean operation managing 273 properties, that kind of efficiency gain compounds quickly.
How SuiteOp Turned Operational Efficiency into Revenue for AtomicStays
By implementing SuiteOp, AtomicStays transformed from a fast-growing operator held back by manual processes into one where guest operations and revenue generation run on autopilot. The shift wasn't about adding more people or more tools. It was about replacing fragmented workflows with a single platform that automates the work that was previously eating up the team's capacity.
The financial impact has been substantial. Damage waivers alone, a revenue stream that didn't exist before SuiteOp, are projected to generate over $500K annually. Automated upsells increased average booking value by $125 per stay across the portfolio. And within the first month, the platform delivered measurable returns that validated the investment. AtomicStays also found significant cost savings by migrating smart lock management from their PMS to SuiteOp, reducing both tech complexity and operational overhead.
Beyond revenue, SuiteOp gave AtomicStays back something equally valuable: time. The team recaptured 48 hours per week of manual coordination, hours that had been spent on repetitive tasks like processing upsell requests, updating guidebooks, and fielding basic guest questions. That time now goes toward scaling the business rather than maintaining it. With a team of just 16 managing 273 properties, AtomicStays has proven that operational leverage, not headcount, is the key to sustainable growth, and SuiteOp is the platform making that possible.
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Multiplique por 10 su eficiencia con operaciones inteligentes para huéspedes
SuiteOp tiene una calificación de 5/5 por nuestros usuarios en todas las plataformas
Ha sido fantástico. SuiteOp nos ayuda a gestionar y mejorar la experiencia de los huéspedes, manténgase proactivo a la hora de ofrecer una verdadera estancia de cinco estrellas y mantenga nuestra posición como el gran operador mejor valorado de Colorado. Además de eso, ha agregado un valor financiero real a nuestros resultados. Es una situación en la que todos ganan, especialmente si se tiene en cuenta la atención al cliente, que se ha sentido como un verdadero socio y no como un gran proveedor que simplemente entrega una herramienta y se marcha.
SuiteOp ha supuesto un punto de inflexión para nosotros. El tiempo ahorrado durante el check-in es notable, sobre todo porque nuestras reservas han aumentado. Es reducir significativamente las llamadas fuera del horario laboral y simplificó todo el proceso. Integración de cerraduras digitales ha mejorado notablemente la experiencia de los huéspedes.
Su equipo de soporte se mantiene responsivo de manera constante incluso después de trabajar juntos durante casi un año. Esperamos aprovechar estas funciones para mejorar aún más la experiencia de nuestros huéspedes.
SuiteOp tiene transformó nuestro proceso de registro con su interfaz fácil de usar y códigos de huésped dinámicos. Sus instrucciones paso a paso y sus funciones de venta adicional son generando miles de dólares al mes gracias a las entradas anticipadas y salidas tardías. A diferencia de la competencia, SuiteOp ofrece soporte responsivo, actualizaciones periódicas e implementa activamente los comentarios de los clientes.
También tienen elevó nuestra marca con una presentación profesional a la altura de los líderes hoteleros mundiales.
