The Challenge
Hostwise had no way of knowing who was walking through their doors—until two alarming incidents made it impossible to ignore. A guest showed up armed. A cleaner walked in on a naked guest who hadn't checked out. Their patchwork access system couldn't keep up with a growing operation, and it was putting staff safety at risk.
Meanwhile, revenue was slipping through the cracks. Upsells were capped at $2,000/month, and their old provider took 5–10% of every transaction.
The Outcome
2.5x upsell revenue growth—from $2,000/month to $5,000–$6,000/month
Zero safety incidents since implementation
100% of upsell revenue retained (no third-party fees)
$500 pre-authorization damage waiver introduced as a new revenue stream
Hostwise is a fast-growing short-term rental operator managing vacation rentals across multiple markets. They are known for delivering standout guest experiences with seamless, keyless check-ins and thoughtfully designed vacation homes. The company places a strong emphasis on comfort, consistency, and high-quality service, earning top ratings and thousands of positive reviews for its properties.
Employees
Number of properties
Key Features
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Problem
Hostwise relied on a fragmented lock management system with manual updates and disconnected tools. There was no way to differentiate access codes between guests and cleaners, creating confusion and dangerous situations for staff.
On the revenue side, upsells like early check-ins and late check-outs were in demand—but impossible to manage at scale. Their previous provider took a 5–10% cut of every transaction, and the clunky process limited adoption.
Solution
SuiteOp gave Hostwise centralized control over access and guest operations in a single platform.
Structured access codes—four-digit codes for guests, five-digit codes for cleaners—eliminated ambiguity and gave staff confidence every time they entered a property.
Built-in upsell tools let guests purchase add-ons directly through a branded portal, with Hostwise keeping 100% of the revenue.
A $500 pre-authorization damage waiver created a new income stream while protecting the business from unexpected losses.
The result: safer operations, higher revenue, and a foundation built to scale.
"SuiteOp didn't just solve immediate problems, it laid the foundation for sustainable growth."
Business outcomes
Hostwise partnered with SuiteOp to gain full control over access and guest operations through a single, centralized platform.
Use Case 01
Centralized Lock and Access Management
Hostwise's patchwork lock management system relied on manual updates and disconnected tools. Staff and cleaners faced unsafe situations due to poor access visibility, and there was no scalable system for differentiating lock codes between guests and cleaners.
SuiteOp centralized property access, giving Hostwise full visibility into who could enter each unit and when—without juggling multiple tools or manual updates. The platform replaced uncertainty with a streamlined, reliable system that managers could trust.
Result: Managers no longer relied on manual updates, and the team gained complete confidence in their access control.
Use Case 02
Structured Access Rules for Staff Safety
The incidents with the armed guest and the cleaner walking in on an occupied unit highlighted a critical gap: there was no way to clearly distinguish between guest and staff access, creating dangerous ambiguity.
SuiteOp enabled Hostwise to implement structured access rules: four-digit codes for guests and five-digit codes for cleaners. This simple but powerful change removed ambiguity, reduced human error, and gave staff confidence every time they entered a property.
Result: Zero repeat safety incidents since implementation. Staff now work in safer conditions with clearly defined access rules.
Use Case 03
Revenue Optimization Through Direct Upsells
Upsells like late check-outs and early arrivals were in demand, but Hostwise's old system couldn't manage them effectively. Even worse, their previous provider took 5–10% off every upsell transaction, capping monthly upsell revenue at around $2,000.
SuiteOp transformed how Hostwise handled upsells. Guests could now purchase add-ons like early check-ins or late check-outs directly through SuiteOp's branded portal, with Hostwise retaining 100% of the revenue. The frictionless experience increased guest adoption while eliminating costly third-party fees.
Result: Upsell revenue increased from ~$2,000/month to $5,000–$6,000/month—a 2.5x increase.
Use Case 04
Damage Protection as a New Revenue Stream
Beyond access and upsells, Hostwise needed better protection against property damage—a common challenge in short-term rentals that can quickly erode margins.
SuiteOp introduced a $500 pre-authorization damage waiver, providing both financial protection and a new source of income. This feature strengthened margins while protecting the business from unexpected losses.
Result: New revenue stream created while simultaneously reducing financial risk from guest-caused damage.
SuiteOp's Impact
How SuiteOp Transformed Hostwise's Operations
By adopting SuiteOp, Hostwise shifted from a reactive operating model to one built on control, clarity, and scalability. Access management, which was once a source of uncertainty, became streamlined and reliable. Managers no longer relied on manual updates, and staff could enter properties with confidence knowing access rules were clearly defined.
Financially, SuiteOp unlocked revenue that Hostwise had previously struggled to capture. Built-in upsell tools removed friction for guests and eliminated costly third-party fees, driving upsell revenue to $5,000–$6,000 per month. The introduction of the $500 damage waiver further strengthened margins while protecting the business from unexpected losses.
Most importantly, SuiteOp gave Hostwise the ability to scale without compromising safety or trust. Staff work in safer conditions, managers spend less time managing fragmented tools, and leadership can grow the business knowing that operations are secure, efficient, and profitable.
Case Studies
Join hundreds of top short-term rental operators using SuiteOp
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SuiteOp is rated 5/5 by our users in all the right places
It’s been fantastic. SuiteOp helps us manage and elevate the guest experience, stay proactive about delivering a true five-star stay, and maintain our position as the highest-rated large operator in Colorado. On top of that, it’s added real financial value to our bottom line. It’s a win-win, especially when you factor in the customer support, which has felt like a true partner rather than a big vendor just handing over a tool and walking away.
SuiteOp has been a game-changer for us. The time saved during check-in is remarkable, especially as our reservations have increased. It's significantly cut down after-hours calls and streamlined the entire process. Digital lock integration has notably enhanced guest experiences.
Their support team remains consistently responsive even after working together for nearly a year. We're looking forward to building on these features to further improve our guest experience.
SuiteOp has transformed our check-in process with its user-friendly interface and dynamic guest codes. Their step-by-step instructions and upsell features are generating thousands monthly from early check-ins and late checkouts. Unlike competitors, SuiteOp delivers responsive support, regular updates, and actively implements customer feedback.
They've also elevated our brand with a professional presentation matching global hospitality leaders.
