Latest News
Automatically add fees to a guest’s stay based on their answers to your custom pre-check-in questions. Ideal for pet fees, early check-in, or other upsells—no manual follow-up, no guest confusion. Just seamless, rule-based fee automation.
Accelerate operations by letting SuiteOp automatically assign tasks based on your rules. Configure logic by property, team, or user. SuiteOp takes the first pass and gets the right task to the right person, instantly.
We've introduced global search in the mobile app to help you find anything quickly. Plus, your recent searches are now saved to make repeat lookups effortless.
You asked, we delivered. The Property View is back in the mobile app. Access codes, Wi-Fi, and more, now just a tap away on the go.
Reservation CSV exports now include Estimated Time of Arrival (ETA) and Estimated Departure Time (EDT) giving you more options for using guest timing in your operations.
Tailor the wording for building access. Change "Building Access" to “Gate Access” or anything that fits your setup.
Note: Currently only supported for Group Access labels. Property-level overrides aren't customizable yet.
You can now require guests to add the correct number of Other Guests to match their reservation count improving accuracy and compliance.
In the Your Details verification step you now have the ability to make email collection an optional field. This allows you to remain compliant with Airbnb by allowing guests to access their instructions without providing an email.
We’ve redesigned thermostat controls for a cleaner look and easier interaction to be more intuitive.
Behind-the-scenes upgrades to notifications make alerts more reliable and timely and keep your team better informed.
Group-level House Manual imports are now working as expected. Previously blocked imports have been resolved.
NEW FEATURES
Our new mobile app SuiteOp Mobile is live in the App Store and Google Play Store! Have feedback on the new mobile app? Let us know using the form below.
Coming soon based on your feedback:
Want to check on your performance or time spent working? See the details of completed tasks for you or your team in the Task Stats tab in the My Tasks page. Track user task duration, average completion stats, and export to csv for deeper analysis.
Missing data you want to track? Let us know!
Keep more teammates in the loop. You can now add Collaborators to tasks so everyone stays aligned.
Restrict what upsells are shown to guests based on their booking channel. For example, if your Airbnb guests always pay pet fees when they book, you can choose to not display pet fees to Airbnb guests.
Prevent security issues by automatically locking smart locks after a reservation ends using SuiteOp Workflows.
OTHER IMPROVEMENTS
We've simplified Translations in SuiteOp. Now manage all translations in the Translations page, these updates apply to all guests automatically, with no need to assign them per portal.
Quickly find what matters most. Opportunities can now be filtered by Department, Priority, and Impact. Whether you're tracking high-priority tasks or reviewing impact by team, it's easier than ever to focus on what needs your attention.
You can now assign multiple sets of additional questions to a portal or property and they will appear successively for guests.
This enhancement lets you, for instance, create a general set of questions that applies across all properties, while also adding specific sets tailored to individual portals or properties.
Hosting the same event as last month? Easily duplicate an event and make changes as needed instead of starting from scratch.
The unlock experience just got smoother. Check out the improved unlock button in the lock settings page.
Stay on top of low-battery devices by tapping the battery percentage column to sort your device list by lowest battery to highest.
IN PROGRESS FEATURES
Take a sneak peak into the upcoming releases that we've been working on this month!
We're rebuilding the SuiteOp mobile app from the ground up to significantly enhance performance and usability. This thoughtful redesign will elevate the SuiteKeeper Task Management experience and make your on-the-go workflow more efficient than ever.
The new architecture lays the foundation for powerful mobile capabilities we know you've been waiting for.
SuiteBook, a customizable booking engine, is on the way! Easily build a branded booking site for your properties to seamlessly integrate the booking and portal experience for your guests & increase direct bookings.
Just some of what we have so far 👀 :
Continuing to expand our list of integrations to give as many users as possible access to the power of SuiteOp!
NEW FEATURES
You may have seen that we launched a brand new referral program! Share SuiteOp with other hosts, you'll get 30% commission for their first year and they'll get 10% off for being a referral.
If you haven't already, easily sign up below:
See the exact times when guests were marked as checked-in and checked-out in the reservation details. Help your teams understand when a guest arrived and left the property for potential disputes.
OTHER IMPROVEMENTS
We've updated the text in the security deposit hold screen for longer stays to mitigate guest confusion over the hold and release of deposits needed to comply with bank regulations:
There were issues with the Stripe account mapping in the Stripe integration page, these are now resolved.
Minor updates to the Device settings.
NEW FEATURES
Track if your team members have accepted their invitations to join your SuiteOp organization in the Users page. Users are now divided into categories of Active, Inactive, and Invited to easily track onboarding of new cleaners, guest support staff, or other team members.
Open the relevant reservation straight from the Transactions table without needing to click into the transaction details for faster transaction reviews.
Filter Workflow actions based on the department to send notifications to different groups based on what department's task was actioned.
Use the notes left by a guest in their Upsell request in an email template. This is great for internal upsell notifications to see exactly what the guest is requesting.
OTHER IMPROVEMENTS
There was a bug preventing re-ordering of check-out steps on properties that is now resolved.
Minor translation updates.
Fixed photo upload bugs in the ID verification step.
Previously, devices could only be archived. Now if you have fully removed a device you can permanently delete it after it has been archived.
NEW FEATURES
Get suggested tasks from guest reviews in the new Task Opportunities section of SuiteOp. If a guest mentions an issue, SuiteOp will suggest a task for your team to get it solved.
If one of your properties has an extra agreement or questions that need to be answered, you no longer have to create a whole new portal to deal with one-off rule assignments. This is useful for gathering property specific parking information or condo forms from guests.
It is recommended to use the Portal assignment where possible to ensure any new properties will be correctly assigned verification rules.
Find this at the bottom of each verification rule:
The new length of stay condition for verification rules unlocks the ability to
Configure this on each verification rule:
The default battery alerts for locks are below 30%, if you want to customize this, say if you know your lock will die quickly after it hits 99%, you can now customize your notification threshold per device in the device settings.
It's a common practice to use the last 4 digits of a guest's phone number as an access code, you can now turn this on in SuiteOp too. We recommend using random digits for security purposes and preventing guests from accessing the property before completing pre-checkin steps.
Enable this in Devices > Settings (top right corner):
Force photos to be taken in real time by disabling the ability to upload photos from camera roll for task requirements. This prevents the reuse of old photos.
Easily share a link to a guest portal with the new copy portal link button in each reservation in SuiteOp:
Customize where your noise alerts are sent and what they include using Noise alert workflow triggers.
Decide what order Upsells appear to guests in their portal by dragging & dropping in the Upsells page.
Have different cleaners or support staff working on different days of the week? You can now filter workflows based on day of the week. This means you can assign tasks to different users or send notifications to different people based on the day.
OTHER IMPROVEMENTS
It is now extra clear to the guests what needs to be uploaded at each step of the ID verification process. We added example photos showing an ID and a selfie.
We've made some changes to the screen users see for the damage deposit step in their guest verification. It's extra clear now what their options are, whether it is a required Security deposit, a choice between a Security deposit or Damage waiver, or an optional Damage waiver as shown below.
Make bulk changes to Upsells with the check box selectors on the Upsells screen. If you want to activate a group of upsells or move their category, you no longer need to make changes one by one.
Bug fixes for prices being pulled from Hospitable.
Bug fixes for Upsell workflow triggers.
NEW FEATURES
To reduce confused guests, pre-check-in steps are now even easier to understand. We added a progress bar, check marks for completed steps, and clear action needed indicators.
Alert yourself or your team of changes & updates like low battery devices or new tasks with customize push notifications from the SuiteOp app.
No need to manually message a guest when you have to decline their early check-in request. You can now set up a workflow to automatically email the guest for you when you click "Decline" on an upsell request.
Never miss a reservation that needs manual review by setting up a custom notification when a guest's verification is flagged, using the new Guest verification trigger.
Trigger events at approved time, declined time, or manual verification time:
Highlighting more actionable items in the home page dashboard:
OTHER IMPROVEMENTS
We made setting up and updating your verification step settings easier with descriptions of each available step and design improvements on the Security deposit step.
Easily see all information at the property level, regardless of where it's assigned with the House Manuals now showing group level manuals. Note: you can't delete a group level manual from the property.
Previously, a guest updating their name in the Your Details verification step would override the current reservation name. This is no longer the case, we'll store the information the guest updates, but will use the original booking name for verifying identities.
We've introduced new variables to our custom emails in Workflows to make your messages richer. You can include deep links to tasks, upsells, and more.
NEW FEATURES
We've updated the Lock codes section of your lock Settings to more easily find each code type. Now when looking for a Backup or User code, just click that tab to see only those codes!
You can now use Devices to trigger workflows, like Slack messages, to set up custom notifications for your team. This is helpful to send different property alerts to separate channels. To start using this head to Workflows.
Sometimes there are alerts you'd like to automatically send to guests, without having to go to your PMS, like upsell approvals. We now have the ability to trigger emails to be sent to guests using workflows! Create templates or start from our library of templates (coming soon).
Note: These emails are meant to be transactional only. You won't be able to see the emails in SuiteOp and responses will go to the email address you set up. We don't offer guest communication.
You can now enable Bulgarian in your guest portals! Turn this on in the Translations page below and then add to your Portal template:
The lock buffer determines how much time before the reservation we start pushing the guest's code to the lock. Previously you could only set your code buffer on the account level. Now you can override the account buffer and choose a buffer length for each device in the device Settings.
Find this option in the device Settings tab:
Missing a reservation in SuiteOp? Now you can import it using an ID from your PMS. Note this may not be the booking reservation ID, check out the below article to learn how.
There is now a search bar on the reservation list! This makes it easier to find what you're looking for when you need it. The search will only include reservations within the filters you have selected.
Typically we take the check-in and check-out times straight from your PMS, if you want to override the defaults set on your account you can now do so at the property level.
Go to the property Settings > Property > Default Check-in Time👇
OTHER IMPROVEMENTS
This month SuiteOp has undergone major performance improvements to make for faster load times and more reliable data updates.
Instead of only showing "Disabled" for all non-dynamic lock statuses on reservations, we now specify the lock code type. You can see if a reservation has a Fixed or Imported code in addition to the usual statuses of Scheduled, Active, No Access, and Disabled.
Redesigned the upsell creation flow to be more intuitive. You now create upsells in three sections and soon to come you'll be able to start from a library of templates.
Updated the UI of Workflows to more easily see your automations by category. Also introduced a more streamlined workflow building flow.
Added the brand of lock to the smart lock device settings to help with troubleshooting.
Ticketmaster events outside of the US were not loading, this is fixed and you should now see all Ticketmaster events around the world.
Fixed reported issues with task templates being created in the wrong order or missing sections.
AllEvents was giving an error on event searches, this is solved and you can upload AllEvents events again!
Added the Stripe account ID to the Transactions table for increased visibility.
NEW FEATURES
Import events from Ticketmaster in the Events section of Portal settings! These events will show on your guest portals if they're occurring during the guest's stay.
See all of your Stripe transactions in one place without leaving SuiteOp. Need to export? Use the download button to get a csv with additional fields.
You can now add internal notes to upsells to communicate with your other operators and track why something was accepted or declined. You'll find this option below Status on the upsell request:
Sometimes you may not want to offer a damage waiver for shorter stays, like someone staying for a single night. We've added the option to make your damage waiver dependent on length of stay to give more flexibility.
Set up: Look for the option in the Damage deposit verification rule:
Offer an optional damage waiver for guests who aren't being asked to make a deposit. This is a great revenue source from Airbnb guests who want to avoid charges for minimal damages.
Set up: Add a verification rule for Damage deposit, check Damage waiver, turn on Make Waiver Optional
Now you can export guest's pre-check verification details, including answers to additional questions. Helpful for marketing tracking and data collection!
Tasks have a new look & added functionality!
More to come soon with SuiteKeeper videos & trainings.
OTHER IMPROVEMENTS
You no longer need to remember to capture payment after Approving an upsell. Now a pop-up message will appear after Approval where you can capture payment.
We've added a search bar to the PMS Integration pages, no more scrolling to find a new property among all of your listings already live.
NEW FEATURES
Sometimes images look a little different than expected in the guest portal. Now you have the option to crop images to your preferences by using the crop icon after upload.
Large volumes of house manuals can be overwhelming to manage, especially when trying to add to new properties. Now you can bulk select and assign house manuals easily. Use filtering, search, and internal notes to easily find the manuals you need and manage selection to change status, category, and add assignments.
Along with the option to hide check-in instructions for a specified time before check-in, you can now hide the property address for extra security in your property settings.
OTHER IMPROVEMENTS
Understand the impact of upsells with revenue now displayed in your Analytics dashboard. And now see the details of check-in surveys to know where you can improve.
To reduce incorrect photo uploads, the ID & Selfie are now broken into two distinct steps in the Gust Portal Verification process.
Have two agreements you needs guests to sign? No longer a problem! You can now add both a DocuSign & a standard Agreement in your Portal verification rules.
We've added the ability to re-sort your upsell requests by date by clicking on the column header to show ascending or descending order.
NEW FEATURES
You can now save your most-used filters as company wide or private views! You can even set default views, at both the user and organization level. Spend less time adding filters and more time on actionable insights 💪
Introducing relative date filters! Now filter your SuiteOp data and dashboards by relative dates and use dates in your saved views.
Our new and improved navigation has launched to help you more easily find what you're looking for.
What changed:
Check-in & check-out surveys are revamped with new visibility on the reservation level, more details for guests to provide, and greater reporting capabilities.
Conditions can now be used within a workflow action to further define when the action will apply. Filter by reservation details, booking source, and many more. Explore all conditions in the Workflows tab or in the article below👇
Workflows are now more powerful than ever with the launch of two new triggers and a new action.
✅ New triggers
✅ New action
We're now pulling VRBO reviews from Guesty! This data will be available in your Reviews dashboard in the Analytics tab.
OTHER IMPROVEMENTS
Previously when bulk editing to copy assignments at the property level using Select All would include the property currently being edited. The current property is now excluded to avoid duplication of elements.
Custom variables are now easier to view, manage, and use throughout SuiteOp. Variables make things like agreements and Slack messages customizable & flexible to show the information you need.
ℹ️ To use: Simply clicking a variable will copy to clipboard, then paste where you'd like to use.
We're continuing to make improvements on the Tasks UI.
You can now filter your manuals by category to more easily find what you're looking for.
You can now import a manual code from backup or manually enter a code of your choosing. Note: you need to disable scheduler on the reservation to do this. Manually entered codes are not pushed to the lock, this is only to show a code in the guest portal.
