NEW FEATURES

📸 Image Cropping

Sometimes images look a little different than expected in the guest portal. Now you have the option to crop images to your preferences by using the crop icon after upload.

🗄️ House Manual Management

Large volumes of house manuals can be overwhelming to manage, especially when trying to add to new properties. Now you can bulk select and assign house manuals easily. Use filtering, search, and internal notes to easily find the manuals you need and manage selection to change status, category, and add assignments.

⏳ Address Privacy Timer

Along with the option to hide check-in instructions for a specified time before check-in, you can now hide the property address for extra security in your property settings.

OTHER IMPROVEMENTS

📊 Upsells & Review Analytics

Understand the impact of upsells with revenue now displayed in your Analytics dashboard. And now see the details of check-in surveys to know where you can improve.

🥸 Identity Verification

To reduce incorrect photo uploads, the ID & Selfie are now broken into two distinct steps in the Gust Portal Verification process.

👯‍♀️ Two Agreements Compatibility

Have two agreements you needs guests to sign? No longer a problem! You can now add both a DocuSign & a standard Agreement in your Portal verification rules.

📆 Sort Upsell Requests by Date

We've added the ability to re-sort your upsell requests by date by clicking on the column header to show ascending or descending order.

NEW FEATURES

🕶️ Save Filters & Default Views

You can now save your most-used filters as company wide or private views! You can even set default views, at both the user and organization level. Spend less time adding filters and more time on actionable insights 💪

📆 Relative Date Filters

Introducing relative date filters! Now filter your SuiteOp data and dashboards by relative dates and use dates in your saved views.

🚦 Updated Navigation

Our new and improved navigation has launched to help you more easily find what you're looking for.

What changed:

• Workflows & Analytics are broken out for easier access
• Guest Portals Setup now has its own section, leaving the Reservations section as the go-to place to handle current stays with your Reservation List and Upsell Requests
• Property management for Units, Devices, Alerts (Noise Events), and Bulk Editing capabilities are now centralized under Properties

⭐ Check-in & Check-out Surveys

Check-in & check-out surveys are revamped with new visibility on the reservation level, more details for guests to provide, and greater reporting capabilities.

📈 Workflow Conditions (Filters)

Conditions can now be used within a workflow action to further define when the action will apply. Filter by reservation details, booking source, and many more. Explore all conditions in the Workflows tab or in the article below👇

🔄 New Workflow Triggers & Actions

Workflows are now more powerful than ever with the launch of two new triggers and a new action.

✅ New triggers

• Upsells: trigger a workflow action when an upsell is requested, approved, or scheduled
• Reviews: trigger a workflow action when a review or survey is submitted

✅ New action

• Send a Slack message: send a custom Slack message to the channel of your choice when triggered

⭐ VRBO Reviews from Guesty

We're now pulling VRBO reviews from Guesty! This data will be available in your Reviews dashboard in the Analytics tab.

OTHER IMPROVEMENTS

🏘️ Property Level Bulk Editing

Previously when bulk editing to copy assignments at the property level using Select All would include the property currently being edited. The current property is now excluded to avoid duplication of elements.

💻 Custom Variable Management

Custom variables are now easier to view, manage, and use throughout SuiteOp. Variables make things like agreements and Slack messages customizable & flexible to show the information you need.

ℹ️ To use: Simply clicking a variable will copy to clipboard, then paste where you'd like to use.

👀 Tasks Have a New Look

We're continuing to make improvements on the Tasks UI.

💥 Filter Manuals by Category

You can now filter your manuals by category to more easily find what you're looking for.

🔑 Import Manual Code Improvements

You can now import a manual code from backup or manually enter a code of your choosing. Note: you need to disable scheduler on the reservation to do this. Manually entered codes are not pushed to the lock, this is only to show a code in the guest portal.

NEW FEATURES

⛰️ Mount Upsells

Upsells are now even more powerful with Mount integration! Offer additional experience & activity options for your guests to book and earn commission through your Mount account.

ℹ️ Set-up Mount Upsells:

• Create a Mount account on rentmount.com
• Connect your account to SuiteOp under Integrations > Mount
• Import upsells to SuiteOp in Portals > Upsells > Add new > Import from Mount

🔐 Hide Staff Access Codes to SuiteOp Users Based on Permissions

You can now decide which users have access to view the user codes of your staff.
​
By default this access will be granted only to Admins but you can now edit this as it's own permission setting.

👤 Guest Portal User Sign-In

Introducing Guest Sign-in! Guests now have the option of signing in to the Guest Portal with an email address.

🚀 This creates a guest profile, enabling guests to add multiple stays, and provide easier information storage like saving guest credit card information. It also lays the foundation for a lot more loyalty capabilities to come.

🔓 Manual Code Capabilities

​You can now manually set a code for your smart lock after disabling the auto-scheduler. This feature allows you to associate a known working code with a guest’s reservation, ensuring it appears in the Guest Portal just like dynamic codes, providing a seamless guest experience.
​

❗Important Note: This feature does not install the code on the lock; it only displays it to guests.

ℹ️ How to manually update codes:

1. Open the guest reservation and scroll to the Smart Access section.
2. Ensure the auto-scheduler is disabled (enabled by default).
3. Select “Install manual code.”
4. Enter the desired code and select your device.
5. Click “Create.”
   ​

❗Note: Disable any other auto-scheduled codes so they don't continue to display to guests in the Portal. Previous codes should appear greyed out, with only your manual code white and "active" in the reservation Smart access list.

❗Note: Revoking access will disable Auto-schedule automatically and removes current codes pushed for that guest in their portal.

📳 Offline Code Support

We now offer offline code support through Igloohome. Display Igloohome codes seamlessly in your Guest Portals when needed.

OTHER IMPROVEMENTS

🖊️ DocuSign Improvements

Added multi-signer capabilities, translation improvements, dynamic fields, and improved pre-checkin flow for multiple guest use cases.

🏠 Property Level Upsells

Now you can assign upsells at the Property level in addition to the Portal level. If you have upsells that apply only to one or few properties, this feature is for you.

ℹ️ To change upsell assignments, scroll to the bottom of the upsell settings

📊 Filter Updates

Updated various filter styles and fixed language filter bugs

📓 Reorder Property Manuals

Drag & drop manuals at the Property-level to reorder how they appear to guests!
​
You can also re-order the manual categories globally in the category settings.

📄 Customize Waiver & Deposit Text

Update the text displayed to users when prompted for security deposit and/or damage waiver.

ℹ️ This new option to add a "subtitle" text will appear in the Damage deposit verification rule if you enable a waiver or deposit.

NEW FEATURES

✅ Verification Auto-Complete

Guest verification just got easier🎉
​
We’ve streamlined the guest verification process! Now, once all verification steps are complete, a guest will automatically be marked as “confirmed.”

While guests are still prompted to confirm their details after completing all verification steps, this new feature ensures they won’t remain in a “pending” status if they miss the final confirmation button.

📑 More Powerful Agreements with DocuSign

Collect more complex digital agreements from guests with our DocuSign integration. With our new DocuSign integration you can collect multiple guest signatures, easily require multi-page signatures, and unlock more flexibility than a standard Simple Agreement.

ℹ️ How to use:

• First, connect your DocuSign account under Integrations > DocuSign > Connect DocuSign Account
• Then, under Portals > Verify create a new "Agreement" Verification step and select DocuSign Template

🤑 Stripe Payment Functionality

You no longer need to open Stripe separately to charge or refund payments for upsells & security deposits. This can now be done directly in SuiteOp.

ℹ️ How to:

1. From the upsell or reservation security deposit details click "Actions"
2. Review payment details
3. Capture or Refund right from SuiteOp!

⚫ Ability to Download Blacklist

You can now export your Blacklist, including all blacklisted guest details, to a CSV.

ℹ️ How to download Blacklist:

1. Access your Blacklist from the Reservations List page (top right)
2. Select "Export as CSV"

➡️ Import Codes from PMS

You now have the ability to import smartlock codes to display in the guest portal from your PMS. This allows other lock management smartcodes to integrate with your Guest Portals. SuiteOp will read the dedicated variable in your PMS and show these codes in your Guest Portal for a seamless experience.

ℹ️ How to:

Head to the Property > Settings > Instructions and change your Code type to "Import"

🔗 Custom URL & New Portal Capabilities

⏩ Guest Portals are now faster than ever and

😍 Have more branding capabilities, including custom font selection & background images for your guest login screen

ℹ️ How to customize your portal:

1. Go to Portals > URL Settings
2. After adding a custom domain select Manage domain > Customization
3. Adjust settings
4. Select Save

OTHER IMPROVEMENTS

🔐 Remote Unlock Improvements

Added the ability to disable "Remote Unlock", this will prevent guests from locking/unlocking smart locks through the Guest Portal.

ℹ️ How to turn off:

• Under Devices select the desired smart lock
• Select Settings on the bottom of the screen
• Toggle off "Enable remote control of this device"

🎉 Event Improvements

Portal events now have easier assignment capabilities and support bulk editing to quickly update portal assignments, categories, or activate/deactivate events.

ℹ️ How to bulk edit:

• From the Portal Events page select events using the check box to the left of each event
• Click Manage Selection on the top right
• Make edits
• Select Update to save changes

🐛 Upsell Bug Fixes

Upsell payment amounts are now showing as expected

NEW FEATURES

✅ Task Management: now in Beta

SuiteKeeper, SuiteOp’s highly anticipated task management system, is now available in beta! This system is designed to streamline the scheduling of cleaning, maintenance, inspections, and more across your operations, while leveraging automation with workflows.

🔥 Add custom departments

🔥 Build reusable task templates with specific requirements

🔥 Assign tasks to users
🔥 Comment on tasks

🔥 View & schedule by property, month, user, and user capacity

❗Note: This is an early version of SuiteKeeper that is not fully launched. Please share any improvement suggestions you may have!

🎉 Guest Portal Events

Show local events to guests with the latest update to Guest Portals! Through our new integration with All Events you can import events in the area to be featured in your Guest Portal. Additionally, you have the ability to manually add your own events.

❗Note: We will only show events with a date within your guest's stay (and within 40-miles of your property, to ensure events you may have added mistakenly won't display).

ℹ️ Event set-up:

We suggest going in and adding events every month or so months for the upcoming months

• Head to Portals > Events > Import Event
• Refine by Date range and Location
• Refine by Category or Keyword and select Search
• Either assign Portals here, or individually add to each event after
• Use the + sign to add Events

⬇️ Download Upsell Requests to CSV

Need upsell to track upsell details? Now you can export all upsell requests to CSV easily from SuiteOp.

ℹ️ How to: Just go to Upsell requests and select Export as CSV in the top right to start the download

OTHER IMPROVEMENTS

📚 Task Template Improvements

We continued to update task templates throughout the month. We introduced improvements to the UI of template creation to be more intuitive and implemented bug fixes.

🐛 Translation Bug Fixes

Continued updating language translations for bug fixes

NEW FEATURES

🙌 Additional Info from PMS Syncs

Our latest update collects more information from your property management system to make property listing imports even easier:

• WiFi information retrieval (for specific PMSs only)
• House rules import (for specific PMSs only)

You can now import listings more quickly with the 1-click import feature.

🌏 Arabic Translation Available

We now offer translation of your Guest Portals into Arabic!

ℹ️ To activate Arabic

1. Head to Reservations > Translation > Manage languages > Arabic > Initialize
2. In the Guest Portal template go to Languages and add Arabic

❗Note: for languages read right to left, the alignment of text elements may appear "off" to users, but will be fully translated and oriented correctly

OTHER IMPROVEMENTS

🗺️ Navigation Improvements

Upgrades to navigation to make setting up and running your properties more efficient than ever

🐞 Translation Bug Fixes

Fixed minor bugs for portal translations

NEW FEATURES

💰 Deposit Request Capabilities

Once guests initiate a deposit, they will see a renewal of the hold every 7 days (or 5 days for some cards) until it is released after checkout, due to limitations of payment processors. This renewal process involves capturing and releasing a hold within a short period, which may result in two simultaneous holds on the card for a brief time. We acknowledge that some guests may find this process inconvenient.

1. Prevent guests from initiating deposit too early: You can now control when guests are allowed to process their deposit authorization. By setting the number of days (X-days) before check-in that guests can initiate the hold, you can avoid early processing. We recommend configuring an automated message in your PMS to remind guests to set up their deposit X-days before check-in.

1. Cancel upcoming deposit requests: If a guest initiates a deposit that is no longer required, you now have the option to release it early, providing greater flexibility and control over deposit management.

⏲️ Delay deposit collection set-up:

🛠️ Hostaway Integration

Our Hostaway integration is live! Connect your Hostaway account to SuiteOp to start managing your properties, devices, and more 🚀

🌍 New Languages

SuiteOp now offers two new languages for translation in your Portals: Hindi & Chinese

ℹ️ Translation set-up:

You can enable these and other languages under Translations > Manage languages. You can then add languages to each specific Portals under the Language tab of the Portal template.

OTHER IMPROVEMENTS

🔔 Notification Updates

• You can now receive notifications for last minute reservations via Slack, ensuring you're up to date on the latest bookings for your properties.
• Title, priority, and description changes to tasks no longer trigger notifications
• Internal notification bug fixes

🛎️ Guest Portal Enhancements

We’ve upgraded the Guest Portal to better reflect your branding and give the best experience to your guests!

🔥 Portal Footer: You can now add custom messaging to the Guest Portal footer along with your logo, to be seen across all pages of the Portal. This is a great spot to add a help or support number for guests to contact if needed.

👀 New Landing Page: Guest Portal landing page has a fresh design

🔀 Hospitable Integration Updates

Our Hospitable integration is now more powerful and reliable than ever with the ability to integrate OTA reviews functionality.

🐞 Analytics Bug Fixes

Updated the Analytics dashboard to eliminate glitches

💯 Translation Bug Fixes

Translations previously displayed loading only to 98% and are now accurately representing a 100% translation completion

NEW FEATURES

📖 House Manual

With the new House Manual elements, you can now share a lot more details about your property with guests, ranging from amenities, appliances, to any other useful instructions you’d like you share.

These elements will be displayed to your guests in the “Your Rental” section. Identical elements across multiple properties/units can be assigned to as many units as you’d like.

How to Configure Your Manual:

1. Navigate to your Portal configuration and select the Manual tab
2. Click on New and populate each field with relevant details. Do not forget to specify the element’s category (you can create your own custom categories too).
3. For more pizzazz, you can include a video link, as well as internal notes for additional clarity for your internal teams.
4. Assign the manual to a specific properties.

ℹ️ Note that you can also assign house manual elements to a property directly from the property itself! This makes it easier to manage if you have many single-property specific elements.

👀 Preview:

⏳Check-in instructions dynamic timer

You can now activate a feature that allows you to schedule a timer for guests to access their check-in instructions post-verification. This feature ensures that guests can only view the access details within a specified time frame leading up to their scheduled check-in, offering you peace of mind that guests won't be able to enter before the timer.

To enable this feature, follow these steps:

1. Navigate to the "Property" section and select "Settings."
2. Click on the "Guidebook" tab and toggle the switch for "Check-in Instruction Timer."
3. Once enabled, you can set the timer duration between 0 and 48 hours.

ℹ️ While this feature is particularly useful for properties that do not have smartlocks, it can also be used in combination with smartlocks to create excitement around the check-in date, and engage guests to interact with their portal more as they look forward to unlocking their check-in instructions.

👀 Preview:

⏲️ Collect estimated check-in times (ETA) and estimated check-out time (ETD) from guests

Introducing a new feature that enables you to collect guests' estimated arrival and departure times during the verification process. This functionality empowers your team to effectively plan operational tasks such as cleaning and calendar management based on guest schedules.

To activate this feature:

1. Go to Portals
2. Choose the Property from the list
3. Access the Pre-Checkin section
4. Select "Your Details" within the Pre-checkin steps
5. Activate the "Request ETA" button
6. Click the "Close" button

ℹ️ To further optimize your housekeeping operations, you can view guests ETA/ETD directly in the reservations page.

🅰️ Direct Airbnb Integration

Our Airbnb integration is live. Small hosts who do not have a PMS can directly connect to Airbnb and leverage the full power of SuiteOp, at any scale!

OTHER IMPROVEMENTS

🧑‍🤝‍🧑Improved Other Guests flow

Guests traveling alone were sometimes getting stuck in the “Other guests’ Verify step - which asks guests to provide the details of other members of their group. We’ve improved the end user experience for that feature.

📱 Fixed mobile issues

Fixed mobile issues which prevented some tables from being scrollable

🔐 New Lock Settings Page

Redesigned the entire SETTINGS section for smartlocks

NEW FEATURES

🤑 Upsells Get a Fresh Look

We know how crucial upsells are to your monetization strategy. This is why we have improved the upsell experience considerably, by making upsells a more central part of your guest journey.

❗Important tip:

Configure your categories & Featured Upsells

Head to your upsells and organize them by categories. Choose wether or not you want your upsells to be featured (in the main page) or in the “View all” Upsells page.

👀Preview:

🚪New Check-in Instructions & Check-out Instructions

Check-in instructions got a refreshed look with a single-page experience.

• Loads 2x as fast as before
• Guests can now download the check-in instructions as a PDF for a seamless offline experience — ideal for international guests with no internet connection when traveling

Announcing Check-out instructions and smart-review collection for more 5-star stays ⭐⭐⭐⭐⭐

Just like your check-in instructions, you can now create beautiful check-out instructions, which will be displayed 18-hours before check-out.

• You can now capture pre-review ‘ratings’. Enable this in any of your checkout steps to be alerted if a guest rates you 4 stars or below (so you can take action before they leave a negative review elsewhere).
• When a guest selects 5-stars, they will be redirected to Airbnb to leave a positive review there (if they booked on Airbnb). If they booked on another channel, you can decide to re-direct them to Google or any other review sites (i.e. TripAdvisor) by adding your review site link inside the Property → Settings → Manual

ℹ️ Link to the check-in and check-out steps of the portal!

• You can now link to both check-in and check-out instructions by using https://app.suiteop.com/reservation/*reservationID*?**tab=check-in** or end the URL with ?tab=check-out Use this in your PMS workflows to send customers directly to their check-in instructions!

👀 Preview:

✅ Translations

We’ve officially rolled out translations across all customers:

• To enable translations, head to Reservations → Portal → Click on a Portal → Select the languages you want to enable
• Whenever you edit a field, be sure to click on “Save and Translate” to properly save your changes.

OTHER IMPROVEMENTS

#️⃣ Tags

You can now slice and dice your properties by tags, directly imported from your PMS.

This can be used in the Property, Reservation, and Analytics page.

🌡️ Support for Ecobee Thermostats

We’re now supporting Ecobee thermostats. Connect your Ecobee thermostat through Organization → Integrations → SuiteConnect

NEW FEATURES

🪵 SuiteVerify 2.0: Your Ultimate Tool for a Safe and Easy Pre-Check-In Experience

SuiteVerify is our latest innovation, designed to balance robust security with a frictionless guest experience. This feature is crucial for anyone in the hospitality or short-term rental business, making it easier to manage reservations while also significantly reducing the risk of fraud and bad actors.

🚩Easy-to-Use Features Under SuiteVerify’s Custom Pre-Check-In:

1. Step-by-Step Guide: Easily set up the order of steps guests will take as they check-in.
2. Name Matching Alert: Get notified to double-check details if a guest's name doesn’t match across their reservation, ID, and credit card.
3. Extra Questions: Add any special questions you’d like to ask your guests. Great for special requests or legal requirements.
4. Sign Agreements: Have your guests sign any rules or agreements online before they arrive.
5. ID Checks: Make sure you know who’s coming with a secure ID check.
6. Who Else Is Coming: Gather information on anyone else who will be staying with the primary guest.
7. Security Deposit: Protect your property by taking a security deposit before check-in.
8. Guest Info: Collect other useful information like contact details, and any special needs or requests.

👀Preview:

💡Pro tip:

You can feature specific upsells depending on the answer that guests provide to your pre-screening questions.

💡Special Customization Features:

• Choose Your Booking Channels: Decide which booking sources need to go through this pre-check-in process.
• Skip Steps for Return Guests: Make it quicker for guests who have stayed with you before by skipping some steps.
• Required Questions: Ensure guests can’t skip any important steps or questions.
• Flexible Deposit Amounts: Change the deposit amount depending on where the booking comes from.

SuiteVerify's Custom Pre-Check-In is designed to work seamlessly with all of SuiteOp's other features, giving you a smooth and secure way to welcome guests. From the moment they decide to book, you’ll have all the tools you need to make their arrival safe, easy, and enjoyable.

💡Pro tip:

You can feature specific upsells depending on the answer that guests provide to your pre-screening questions. For example: you can feature an family outing upsell if a group answers that they’re staying at your rental as a family. A lot more segmentation coming soon!