NEW FEATURES

⛰️ Mount Upsells

Upsells are now even more powerful with Mount integration! Offer additional experience & activity options for your guests to book and earn commission through your Mount account.

ℹ️ Set-up Mount Upsells:

• Create a Mount account on rentmount.com
• Connect your account to SuiteOp under Integrations > Mount
• Import upsells to SuiteOp in Portals > Upsells > Add new > Import from Mount

🔐 Hide Staff Access Codes to SuiteOp Users Based on Permissions

You can now decide which users have access to view the user codes of your staff.
​
By default this access will be granted only to Admins but you can now edit this as it's own permission setting.

👤 Guest Portal User Sign-In

Introducing Guest Sign-in! Guests now have the option of signing in to the Guest Portal with an email address.

🚀 This creates a guest profile, enabling guests to add multiple stays, and provide easier information storage like saving guest credit card information. It also lays the foundation for a lot more loyalty capabilities to come.

🔓 Manual Code Capabilities

​You can now manually set a code for your smart lock after disabling the auto-scheduler. This feature allows you to associate a known working code with a guest’s reservation, ensuring it appears in the Guest Portal just like dynamic codes, providing a seamless guest experience.
​

❗Important Note: This feature does not install the code on the lock; it only displays it to guests.

ℹ️ How to manually update codes:

1. Open the guest reservation and scroll to the Smart Access section.
2. Ensure the auto-scheduler is disabled (enabled by default).
3. Select “Install manual code.”
4. Enter the desired code and select your device.
5. Click “Create.”
   ​

❗Note: Disable any other auto-scheduled codes so they don't continue to display to guests in the Portal. Previous codes should appear greyed out, with only your manual code white and "active" in the reservation Smart access list.

❗Note: Revoking access will disable Auto-schedule automatically and removes current codes pushed for that guest in their portal.

📳 Offline Code Support

We now offer offline code support through Igloohome. Display Igloohome codes seamlessly in your Guest Portals when needed.

OTHER IMPROVEMENTS

🖊️ DocuSign Improvements

Added multi-signer capabilities, translation improvements, dynamic fields, and improved pre-checkin flow for multiple guest use cases.

🏠 Property Level Upsells

Now you can assign upsells at the Property level in addition to the Portal level. If you have upsells that apply only to one or few properties, this feature is for you.

ℹ️ To change upsell assignments, scroll to the bottom of the upsell settings

📊 Filter Updates

Updated various filter styles and fixed language filter bugs

📓 Reorder Property Manuals

Drag & drop manuals at the Property-level to reorder how they appear to guests!
​
You can also re-order the manual categories globally in the category settings.

📄 Customize Waiver & Deposit Text

Update the text displayed to users when prompted for security deposit and/or damage waiver.

ℹ️ This new option to add a "subtitle" text will appear in the Damage deposit verification rule if you enable a waiver or deposit.

NEW FEATURES

✅ Verification Auto-Complete

Guest verification just got easier🎉
​
We’ve streamlined the guest verification process! Now, once all verification steps are complete, a guest will automatically be marked as “confirmed.”

While guests are still prompted to confirm their details after completing all verification steps, this new feature ensures they won’t remain in a “pending” status if they miss the final confirmation button.

📑 More Powerful Agreements with DocuSign

Collect more complex digital agreements from guests with our DocuSign integration. With our new DocuSign integration you can collect multiple guest signatures, easily require multi-page signatures, and unlock more flexibility than a standard Simple Agreement.

ℹ️ How to use:

• First, connect your DocuSign account under Integrations > DocuSign > Connect DocuSign Account
• Then, under Portals > Verify create a new "Agreement" Verification step and select DocuSign Template

🤑 Stripe Payment Functionality

You no longer need to open Stripe separately to charge or refund payments for upsells & security deposits. This can now be done directly in SuiteOp.

ℹ️ How to:

1. From the upsell or reservation security deposit details click "Actions"
2. Review payment details
3. Capture or Refund right from SuiteOp!

⚫ Ability to Download Blacklist

You can now export your Blacklist, including all blacklisted guest details, to a CSV.

ℹ️ How to download Blacklist:

1. Access your Blacklist from the Reservations List page (top right)
2. Select "Export as CSV"

➡️ Import Codes from PMS

You now have the ability to import smartlock codes to display in the guest portal from your PMS. This allows other lock management smartcodes to integrate with your Guest Portals. SuiteOp will read the dedicated variable in your PMS and show these codes in your Guest Portal for a seamless experience.

ℹ️ How to:

Head to the Property > Settings > Instructions and change your Code type to "Import"

🔗 Custom URL & New Portal Capabilities

⏩ Guest Portals are now faster than ever and

😍 Have more branding capabilities, including custom font selection & background images for your guest login screen

ℹ️ How to customize your portal:

1. Go to Portals > URL Settings
2. After adding a custom domain select Manage domain > Customization
3. Adjust settings
4. Select Save

OTHER IMPROVEMENTS

🔐 Remote Unlock Improvements

Added the ability to disable "Remote Unlock", this will prevent guests from locking/unlocking smart locks through the Guest Portal.

ℹ️ How to turn off:

• Under Devices select the desired smart lock
• Select Settings on the bottom of the screen
• Toggle off "Enable remote control of this device"

🎉 Event Improvements

Portal events now have easier assignment capabilities and support bulk editing to quickly update portal assignments, categories, or activate/deactivate events.

ℹ️ How to bulk edit:

• From the Portal Events page select events using the check box to the left of each event
• Click Manage Selection on the top right
• Make edits
• Select Update to save changes

🐛 Upsell Bug Fixes

Upsell payment amounts are now showing as expected

NEW FEATURES

✅ Task Management: now in Beta

SuiteKeeper, SuiteOp’s highly anticipated task management system, is now available in beta! This system is designed to streamline the scheduling of cleaning, maintenance, inspections, and more across your operations, while leveraging automation with workflows.

🔥 Add custom departments

🔥 Build reusable task templates with specific requirements

🔥 Assign tasks to users
🔥 Comment on tasks

🔥 View & schedule by property, month, user, and user capacity

❗Note: This is an early version of SuiteKeeper that is not fully launched. Please share any improvement suggestions you may have!

🎉 Guest Portal Events

Show local events to guests with the latest update to Guest Portals! Through our new integration with All Events you can import events in the area to be featured in your Guest Portal. Additionally, you have the ability to manually add your own events.

❗Note: We will only show events with a date within your guest's stay (and within 40-miles of your property, to ensure events you may have added mistakenly won't display).

ℹ️ Event set-up:

We suggest going in and adding events every month or so months for the upcoming months

• Head to Portals > Events > Import Event
• Refine by Date range and Location
• Refine by Category or Keyword and select Search
• Either assign Portals here, or individually add to each event after
• Use the + sign to add Events

⬇️ Download Upsell Requests to CSV

Need upsell to track upsell details? Now you can export all upsell requests to CSV easily from SuiteOp.

ℹ️ How to: Just go to Upsell requests and select Export as CSV in the top right to start the download

OTHER IMPROVEMENTS

📚 Task Template Improvements

We continued to update task templates throughout the month. We introduced improvements to the UI of template creation to be more intuitive and implemented bug fixes.

🐛 Translation Bug Fixes

Continued updating language translations for bug fixes

NEW FEATURES

🙌 Additional Info from PMS Syncs

Our latest update collects more information from your property management system to make property listing imports even easier:

• WiFi information retrieval (for specific PMSs only)
• House rules import (for specific PMSs only)

You can now import listings more quickly with the 1-click import feature.

🌏 Arabic Translation Available

We now offer translation of your Guest Portals into Arabic!

ℹ️ To activate Arabic

1. Head to Reservations > Translation > Manage languages > Arabic > Initialize
2. In the Guest Portal template go to Languages and add Arabic

❗Note: for languages read right to left, the alignment of text elements may appear "off" to users, but will be fully translated and oriented correctly

OTHER IMPROVEMENTS

🗺️ Navigation Improvements

Upgrades to navigation to make setting up and running your properties more efficient than ever

🐞 Translation Bug Fixes

Fixed minor bugs for portal translations

NEW FEATURES

💰 Deposit Request Capabilities

Once guests initiate a deposit, they will see a renewal of the hold every 7 days (or 5 days for some cards) until it is released after checkout, due to limitations of payment processors. This renewal process involves capturing and releasing a hold within a short period, which may result in two simultaneous holds on the card for a brief time. We acknowledge that some guests may find this process inconvenient.

1. Prevent guests from initiating deposit too early: You can now control when guests are allowed to process their deposit authorization. By setting the number of days (X-days) before check-in that guests can initiate the hold, you can avoid early processing. We recommend configuring an automated message in your PMS to remind guests to set up their deposit X-days before check-in.

1. Cancel upcoming deposit requests: If a guest initiates a deposit that is no longer required, you now have the option to release it early, providing greater flexibility and control over deposit management.

⏲️ Delay deposit collection set-up:

🛠️ Hostaway Integration

Our Hostaway integration is live! Connect your Hostaway account to SuiteOp to start managing your properties, devices, and more 🚀

🌍 New Languages

SuiteOp now offers two new languages for translation in your Portals: Hindi & Chinese

ℹ️ Translation set-up:

You can enable these and other languages under Translations > Manage languages. You can then add languages to each specific Portals under the Language tab of the Portal template.

OTHER IMPROVEMENTS

🔔 Notification Updates

• You can now receive notifications for last minute reservations via Slack, ensuring you're up to date on the latest bookings for your properties.
• Title, priority, and description changes to tasks no longer trigger notifications
• Internal notification bug fixes

🛎️ Guest Portal Enhancements

We’ve upgraded the Guest Portal to better reflect your branding and give the best experience to your guests!

🔥 Portal Footer: You can now add custom messaging to the Guest Portal footer along with your logo, to be seen across all pages of the Portal. This is a great spot to add a help or support number for guests to contact if needed.

👀 New Landing Page: Guest Portal landing page has a fresh design

🔀 Hospitable Integration Updates

Our Hospitable integration is now more powerful and reliable than ever with the ability to integrate OTA reviews functionality.

🐞 Analytics Bug Fixes

Updated the Analytics dashboard to eliminate glitches

💯 Translation Bug Fixes

Translations previously displayed loading only to 98% and are now accurately representing a 100% translation completion

NEW FEATURES

📖 House Manual

With the new House Manual elements, you can now share a lot more details about your property with guests, ranging from amenities, appliances, to any other useful instructions you’d like you share.

These elements will be displayed to your guests in the “Your Rental” section. Identical elements across multiple properties/units can be assigned to as many units as you’d like.

How to Configure Your Manual:

1. Navigate to your Portal configuration and select the Manual tab
2. Click on New and populate each field with relevant details. Do not forget to specify the element’s category (you can create your own custom categories too).
3. For more pizzazz, you can include a video link, as well as internal notes for additional clarity for your internal teams.
4. Assign the manual to a specific properties.

ℹ️ Note that you can also assign house manual elements to a property directly from the property itself! This makes it easier to manage if you have many single-property specific elements.

👀 Preview:

⏳Check-in instructions dynamic timer

You can now activate a feature that allows you to schedule a timer for guests to access their check-in instructions post-verification. This feature ensures that guests can only view the access details within a specified time frame leading up to their scheduled check-in, offering you peace of mind that guests won't be able to enter before the timer.

To enable this feature, follow these steps:

1. Navigate to the "Property" section and select "Settings."
2. Click on the "Guidebook" tab and toggle the switch for "Check-in Instruction Timer."
3. Once enabled, you can set the timer duration between 0 and 48 hours.

ℹ️ While this feature is particularly useful for properties that do not have smartlocks, it can also be used in combination with smartlocks to create excitement around the check-in date, and engage guests to interact with their portal more as they look forward to unlocking their check-in instructions.

👀 Preview:

⏲️ Collect estimated check-in times (ETA) and estimated check-out time (ETD) from guests

Introducing a new feature that enables you to collect guests' estimated arrival and departure times during the verification process. This functionality empowers your team to effectively plan operational tasks such as cleaning and calendar management based on guest schedules.

To activate this feature:

1. Go to Portals
2. Choose the Property from the list
3. Access the Pre-Checkin section
4. Select "Your Details" within the Pre-checkin steps
5. Activate the "Request ETA" button
6. Click the "Close" button

ℹ️ To further optimize your housekeeping operations, you can view guests ETA/ETD directly in the reservations page.

🅰️ Direct Airbnb Integration

Our Airbnb integration is live. Small hosts who do not have a PMS can directly connect to Airbnb and leverage the full power of SuiteOp, at any scale!

OTHER IMPROVEMENTS

🧑‍🤝‍🧑Improved Other Guests flow

Guests traveling alone were sometimes getting stuck in the “Other guests’ Verify step - which asks guests to provide the details of other members of their group. We’ve improved the end user experience for that feature.

📱 Fixed mobile issues

Fixed mobile issues which prevented some tables from being scrollable

🔐 New Lock Settings Page

Redesigned the entire SETTINGS section for smartlocks

NEW FEATURES

🤑 Upsells Get a Fresh Look

We know how crucial upsells are to your monetization strategy. This is why we have improved the upsell experience considerably, by making upsells a more central part of your guest journey.

❗Important tip:

Configure your categories & Featured Upsells

Head to your upsells and organize them by categories. Choose wether or not you want your upsells to be featured (in the main page) or in the “View all” Upsells page.

👀Preview:

🚪New Check-in Instructions & Check-out Instructions

Check-in instructions got a refreshed look with a single-page experience.

• Loads 2x as fast as before
• Guests can now download the check-in instructions as a PDF for a seamless offline experience — ideal for international guests with no internet connection when traveling

Announcing Check-out instructions and smart-review collection for more 5-star stays ⭐⭐⭐⭐⭐

Just like your check-in instructions, you can now create beautiful check-out instructions, which will be displayed 18-hours before check-out.

• You can now capture pre-review ‘ratings’. Enable this in any of your checkout steps to be alerted if a guest rates you 4 stars or below (so you can take action before they leave a negative review elsewhere).
• When a guest selects 5-stars, they will be redirected to Airbnb to leave a positive review there (if they booked on Airbnb). If they booked on another channel, you can decide to re-direct them to Google or any other review sites (i.e. TripAdvisor) by adding your review site link inside the Property → Settings → Manual

ℹ️ Link to the check-in and check-out steps of the portal!

• You can now link to both check-in and check-out instructions by using https://app.suiteop.com/reservation/*reservationID*?**tab=check-in** or end the URL with ?tab=check-out Use this in your PMS workflows to send customers directly to their check-in instructions!

👀 Preview:

✅ Translations

We’ve officially rolled out translations across all customers:

• To enable translations, head to Reservations → Portal → Click on a Portal → Select the languages you want to enable
• Whenever you edit a field, be sure to click on “Save and Translate” to properly save your changes.

OTHER IMPROVEMENTS

#️⃣ Tags

You can now slice and dice your properties by tags, directly imported from your PMS.

This can be used in the Property, Reservation, and Analytics page.

🌡️ Support for Ecobee Thermostats

We’re now supporting Ecobee thermostats. Connect your Ecobee thermostat through Organization → Integrations → SuiteConnect

NEW FEATURES

🪵 SuiteVerify 2.0: Your Ultimate Tool for a Safe and Easy Pre-Check-In Experience

SuiteVerify is our latest innovation, designed to balance robust security with a frictionless guest experience. This feature is crucial for anyone in the hospitality or short-term rental business, making it easier to manage reservations while also significantly reducing the risk of fraud and bad actors.

🚩Easy-to-Use Features Under SuiteVerify’s Custom Pre-Check-In:

1. Step-by-Step Guide: Easily set up the order of steps guests will take as they check-in.
2. Name Matching Alert: Get notified to double-check details if a guest's name doesn’t match across their reservation, ID, and credit card.
3. Extra Questions: Add any special questions you’d like to ask your guests. Great for special requests or legal requirements.
4. Sign Agreements: Have your guests sign any rules or agreements online before they arrive.
5. ID Checks: Make sure you know who’s coming with a secure ID check.
6. Who Else Is Coming: Gather information on anyone else who will be staying with the primary guest.
7. Security Deposit: Protect your property by taking a security deposit before check-in.
8. Guest Info: Collect other useful information like contact details, and any special needs or requests.

👀Preview:

💡Pro tip:

You can feature specific upsells depending on the answer that guests provide to your pre-screening questions.

💡Special Customization Features:

• Choose Your Booking Channels: Decide which booking sources need to go through this pre-check-in process.
• Skip Steps for Return Guests: Make it quicker for guests who have stayed with you before by skipping some steps.
• Required Questions: Ensure guests can’t skip any important steps or questions.
• Flexible Deposit Amounts: Change the deposit amount depending on where the booking comes from.

SuiteVerify's Custom Pre-Check-In is designed to work seamlessly with all of SuiteOp's other features, giving you a smooth and secure way to welcome guests. From the moment they decide to book, you’ll have all the tools you need to make their arrival safe, easy, and enjoyable.

💡Pro tip:

You can feature specific upsells depending on the answer that guests provide to your pre-screening questions. For example: you can feature an family outing upsell if a group answers that they’re staying at your rental as a family. A lot more segmentation coming soon!

NEW FEATURES

🪵 Team Member Log System

Our newly enhanced logging system empowers you to monitor team activities within your organization effectively. Whether you need to track alterations to critical settings or identify the individual who waived a security deposit, this feature enhances accountability and facilitates the training of team members in adherence to your established procedures.

🔢 Advanced Analytics Filters

SuiteOp's Analytics provides a comprehensive view of all your property's key performance indicators (KPIs), metrics, and statistics on a single page.

It now offers the flexibility to filter data by date range, reservation status, groups, units, and date aggregation.

Understanding the KPIs in SuiteAnalytics

Key Property Metrics.

1. Day of the Week Analysis: Understand booking patterns throughout the week to tailor marketing, pricing, and resource allocation strategies effectively.
2. Check-in and Check-out Analysis: Monitor guest arrivals and departures to optimize property occupancy and staff scheduling, ensuring smooth transitions.
3. Length of Stay by Booking Date: Analyze how the booking date influences the length of guest stays. Adjust marketing campaigns and availability accordingly.
4. Lead Time by Booking Date: Examine the time gap between booking and check-in to refine pricing, promotions, and inventory management.
5. Daily Rate by Booking Date: Track daily rental rates and their variations over time to align pricing with market demand and enhance revenue management.

🚩 Blacklist Feature

This enhancement continues to strengthen your defenses against fraud, bad actors, and unruly guest behavior, all while ensuring a smooth and seamless self-check-in process for your valued guests.

With this new functionality, SuiteOp users can proactively blacklist troublesome guests directly from the reservation toggle. This provides peace of mind, knowing that flagged guests from previous incidents won't slip through the cracks and gain access to your properties.

Key features:

1. Effortless Management: Easily manage blacklisted guests through a dedicated section on the reservations page. This intuitive interface allows you to review and update the blacklist as needed, ensuring maximum control and flexibility.
2. Notification System: When a blacklisted guest attempts to book a reservation, SuiteOp users will receive a notification. This alerts you to take immediate action, initiating a manual review process before allowing the guest to check-in.

💡Pro tip:

If you have an existing list of unruly guests, you can manual add people to your blacklist.

When adding an existing guest to your blacklist from the reservation toggle, we will only add the booker to the blacklist. You can use the manual blacklist addition feature to add other guests that traveled alongside the main booker.

🎁 Upsells Analytics and Filters

We've upgraded your upsell analytics to match the design and filtering capabilities of our other analytics pages (like reservations and reviews). You can now get a better sense of your upsells performance.

🔽 Reservations Export

On the reservations page, you can now download ina CSV format all reservations displayed based on the filters you use.

We want you to own your data so you can use it for re-marketing purposes, or daily operational needs.

💡Pro tip:

When downloading reservations for guests that have completed their guest portal, you’ll access the real e-mail they have entered in their pre-checkin.

NEW FEATURES

🔍 SuiteVerify

One of our biggest releases yet. This brand new module brings a sleuth of new exciting features to you and your guests! SuiteVerify enables you to prevent fraud and bad actors from impacting your business, as well as curb poor guest behavior all the while enabling your guests to benefit from a seamless self-check-in process.

For you:

• Collect phone numbers and e-mails for re-marketing
• Require guests to e-sign documents
• Capture security deposit authorization holds
• AI-powered biometrics cross-checks guests ID with selfie

For your guests:

• Securely share their guest portal with other members of their group
• Seamlessly pre-check-in w/o a front-desk

The best part? It’s fully configurable at the Portal Template-level and entirely included in your CORE SuiteOp plan: define and segment your guest’s SuiteVerify experience to fit your needs.

💡Pro tips:

• Security deposits can be configured to be collected across different stripe accounts per Portal Template.
• Existing Autohost users can connect their Autohost account to sync their guests’ verification status directly to SuiteOp.

⭐Review AI Analysis

Save time and act before more negative reviews accrue: SuiteOp’s automatic negative review analyzer offers you a summary of a negative review and actionable next steps to address any issues.

ℹ️ How to setup:

1. From the main menu, head to Analytics
2. Click on the Reviews section
3. There, you’ll see a new column called AI Analysis
4. All future reviews are automatically analyzed, and our AI will provide actionable insights.
5. To maximize your use of the AI Review Analyzr, make sure to setup the smart **Slack notification.**

💡Pro tip:

You can set up a Slack notification to any channel of your choosing whenever you receive a review with a 4⭐ rating or lower. This notification will include the AI analysis so that you can immediately take action on improving your operation!

How to setup:

• From the main menu, head to your organization name → Integration
• Search for Slack
• Look for the notification setting Push reviews (≤4) notifications to and select any Slack channel

OTHER IMPROVEMENTS

📃 Updated Reservations Page & Toggle

A refreshed reservation page, with a more actionable tactical view on:

• Your guests’ interaction with their Portal
• The status of codes pushed to locks
• Guest Verification Status
• Unit Occupancy status

👀Preview:

Before

After✨

💡Pro tips:

• Guests who press I checked-in in their Portal (at the last step of their check-in instruction) will be marked automatically as Checked-in
• We will soon enable guests to mark themselves as Checked-out in their Portal so that your teams can safely enter properties earlier than the checkout time to clean rooms and further optimize your operation. You’ll also be able to override this checkout status at any time.

📌 Security Deposits by booking source

In a few clicks, exclude any booking sources.

For instance, you may want to waive security deposits for all Airbnb guests, as it is more uncommon for hosts for capture deposits on the platform.

ℹ️ How to setup:

• From the main menu, click on Portal
• Click on any of your existing portals or create a new one
• Select Pre-check-in from the top-toggle
• Under the section SuiteOp Pre-checkin Settings → select any booking sources you would like to have the security deposit waived for

💅🏽 Vanity URLs

Customize your SuiteOp guest portal to fit your brand with the subdomain of your choice, and any branded domain you own.

ℹ️ How to setup:

• From the main menu, click on your Organization name
• Click on Organization
• Under the General toggle → White Labeling section
• Under Portal URL enter any subdomain of your choice i..e portal, guest, reservation… the sky is the limit! Follow this subdomain by a domain that you own.
• Head to your domain’s DNS setting (i.e. see instructions for godaddy or google domains here) and add the following A Record 76.76.21.21