Latest News
NEW FEATURES
To reduce confused guests, pre-check-in steps are now even easier to understand. We added a progress bar, check marks for completed steps, and clear action needed indicators.
Alert yourself or your team of changes & updates like low battery devices or new tasks with customize push notifications from the SuiteOp app.
No need to manually message a guest when you have to decline their early check-in request. You can now set up a workflow to automatically email the guest for you when you click "Decline" on an upsell request.
Never miss a reservation that needs manual review by setting up a custom notification when a guest's verification is flagged, using the new Guest verification trigger.
Trigger events at approved time, declined time, or manual verification time:
Highlighting more actionable items in the home page dashboard:
OTHER IMPROVEMENTS
We made setting up and updating your verification step settings easier with descriptions of each available step and design improvements on the Security deposit step.
Easily see all information at the property level, regardless of where it's assigned with the House Manuals now showing group level manuals. Note: you can't delete a group level manual from the property.
Previously, a guest updating their name in the Your Details verification step would override the current reservation name. This is no longer the case, we'll store the information the guest updates, but will use the original booking name for verifying identities.
We've introduced new variables to our custom emails in Workflows to make your messages richer. You can include deep links to tasks, upsells, and more.