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What's New: May 2024
Product update

What's New: May 2024
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NEW FEATURES

✅ Verification Auto-Complete

Guest verification just got easier🎉
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We’ve streamlined the guest verification process! Now, once all verification steps are complete, a guest will automatically be marked as “confirmed.”

While guests are still prompted to confirm their details after completing all verification steps, this new feature ensures they won’t remain in a “pending” status if they miss the final confirmation button.

📑 More Powerful Agreements with DocuSign

Collect more complex digital agreements from guests with our DocuSign integration. With our new DocuSign integration you can collect multiple guest signatures, easily require multi-page signatures, and unlock more flexibility than a standard Simple Agreement.

ℹ️ How to use:

  • First, connect your DocuSign account under Integrations > DocuSign > Connect DocuSign Account
  • Then, under Portals > Verify create a new "Agreement" Verification step and select DocuSign Template

🤑 Stripe Payment Functionality

You no longer need to open Stripe separately to charge or refund payments for upsells & security deposits. This can now be done directly in SuiteOp.

ℹ️ How to:

  1. From the upsell or reservation security deposit details click "Actions"
  2. Review payment details
  3. Capture or Refund right from SuiteOp!

⚫ Ability to Download Blacklist

You can now export your Blacklist, including all blacklisted guest details, to a CSV.

ℹ️ How to download Blacklist:

  1. Access your Blacklist from the Reservations List page (top right)
  2. Select "Export as CSV"

➡️ Import Codes from PMS

You now have the ability to import smartlock codes to display in the guest portal from your PMS. This allows other lock management smartcodes to integrate with your Guest Portals. SuiteOp will read the dedicated variable in your PMS and show these codes in your Guest Portal for a seamless experience.

ℹ️ How to:

Head to the Property > Settings > Instructions and change your Code type to "Import"

🔗 Custom URL & New Portal Capabilities

⏩ Guest Portals are now faster than ever and

😍 Have more branding capabilities, including custom font selection & background images for your guest login screen

ℹ️ How to customize your portal:

  1. Go to Portals > URL Settings
  2. After adding a custom domain select Manage domain > Customization
  3. Adjust settings
  4. Select Save

OTHER IMPROVEMENTS

🔐 Remote Unlock Improvements

Added the ability to disable "Remote Unlock", this will prevent guests from locking/unlocking smart locks through the Guest Portal.

ℹ️ How to turn off:

  • Under Devices select the desired smart lock
  • Select Settings on the bottom of the screen
  • Toggle off "Enable remote control of this device"

🎉 Event Improvements

Portal events now have easier assignment capabilities and support bulk editing to quickly update portal assignments, categories, or activate/deactivate events.

ℹ️ How to bulk edit:

  • From the Portal Events page select events using the check box to the left of each event
  • Click Manage Selection on the top right
  • Make edits
  • Select Update to save changes

🐛 Upsell Bug Fixes

Upsell payment amounts are now showing as expected