Product update

What’s New: February 2024

Shared by Allie • September 26, 2024

NEW FEATURES

💰 Deposit Request Capabilities

Once guests initiate a deposit, they will see a renewal of the hold every 7 days (or 5 days for some cards) until it is released after checkout, due to limitations of payment processors. This renewal process involves capturing and releasing a hold within a short period, which may result in two simultaneous holds on the card for a brief time. We acknowledge that some guests may find this process inconvenient.

Prevent guests from initiating deposit too early: You can now control when guests are allowed to process their deposit authorization. By setting the number of days (X-days) before check-in that guests can initiate the hold, you can avoid early processing. We recommend configuring an automated message in your PMS to remind guests to set up their deposit X-days before check-in.

Cancel upcoming deposit requests: If a guest initiates a deposit that is no longer required, you now have the option to release it early, providing greater flexibility and control over deposit management.

⏲️ Delay deposit collection set-up:

🛠️ Hostaway Integration

Our Hostaway integration is live! Connect your Hostaway account to SuiteOp to start managing your properties, devices, and more 🚀

🌍 New Languages

SuiteOp now offers two new languages for translation in your Portals: Hindi & Chinese

ℹ️ Translation set-up:

You can enable these and other languages under Translations > Manage languages. You can then add languages to each specific Portals under the Language tab of the Portal template.

OTHER IMPROVEMENTS

🔔 Notification Updates

You can now receive notifications for last minute reservations via Slack, ensuring you're up to date on the latest bookings for your properties.
Title, priority, and description changes to tasks no longer trigger notifications
Internal notification bug fixes

🛎️ Guest Portal Enhancements

We’ve upgraded the Guest Portal to better reflect your branding and give the best experience to your guests!

🔥 Portal Footer: You can now add custom messaging to the Guest Portal footer along with your logo, to be seen across all pages of the Portal. This is a great spot to add a help or support number for guests to contact if needed.

👀 New Landing Page: Guest Portal landing page has a fresh design

🔀 Hospitable Integration Updates

Our Hospitable integration is now more powerful and reliable than ever with the ability to integrate OTA reviews functionality.

🐞 Analytics Bug Fixes

Updated the Analytics dashboard to eliminate glitches

💯 Translation Bug Fixes

Translations previously displayed loading only to 98% and are now accurately representing a 100% translation completion