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Quick answer
SuiteVerify is SuiteOp's guest verification and guest screening software for vacation rentals and hotels, rated 5/5 by operators on Capterra, GetApp, and Software Advice. It automates identity verification with AI-powered biometric ID matching in under 30 seconds, digital rental agreements, automated security deposit collection with 7-day hold/refresh cycles, and chargeback defense. Used by 20,000+ units, SuiteVerify integrates directly into the guest portal check-in flow, with no separate app required. Part of SuiteOp's all-in-one platform with 150+ integrations.
What's included in SuiteVerify
What is guest screening technology?
Guest screening technology checks who is really arriving before you share the door code. Instead of trusting a booking-channel profile, each guest proves their identity and is checked against risk signals during pre-check-in, and the system decides who is cleared automatically and who needs a closer look. Here is how SuiteVerify screens guests inside the SuiteOp guest portal:
ID and selfie check with configurable rules
The guest photographs a government ID and takes a selfie. AI reads the document and matches the selfie to the ID photo. For the configurable checks, you choose whether to skip the check, send the guest to your team for review, or allow one retry before staff step in. Guests who pass every check are verified automatically.
Criminal and watchlist background checks
Connect your own Authenticate.com account and SuiteVerify runs criminal record and global watchlist checks on the guest, with their consent.
Sex offender registry search
Check the guest's name against US sex offender registries before arrival.
Screening rules per channel, plus a guest blacklist
Choose which checks apply per property, booking channel and returning guest, and flag problem guests so you are alerted if they book again on any channel.
Results, risk assessments and outcome badges land on the reservation, so your team only reviews the guests the screening flags.
Customize your verification rules per property
Not sure which requirements to enforce? Work through our vacation rental guest screening checklist, then turn the steps you need into rules here.
Guest verification that protects your vacation rentals
Automatically verify your guests' identities, protect your rental, and re-market to your guests with your customizable pre-checkin flow.
Digital Rental Agreements
Collect digital signatures through your dynamic rental agreement, customizable to the distinct policies and features of each property.
Biometric Selfie & ID Verification
Enhance security with our biometric selfie verification system. Seamlessly collect and match guest IDs, ensuring authentic and secure guest check-ins
Secure Deposit Collection
Collect and manage security deposits, safeguarding your property while offering guests a streamlined and transparent authorization hold process.
Chargeback defense & guest blacklist for vacation rentals
Automatically gather guest details and instantly generate a chargeback dispute document. Flag problematic guests in one click and get notified if they book again, on any channel.
Stay compliant with vacation rental regulations
Answers to your questions
SuiteVerify streamlines the pre-check-in process by securely and thoroughly verifying guest identities, capturing security deposits, and facilitating rental agreement signing — all handled contactlessly through the guest portal.
The system uses two-step verification: artificial intelligence compares a photo from a guest's ID to a real-time selfie the guest takes, reducing fraudulent bookings while confirming the booker matches the guest.
By meticulously verifying the identities of guests, SuiteVerify minimizes the risk of fraudulent bookings that often lead to chargebacks, providing financial protection for property operators.
Yes — you can download the signed Rental Agreement with just one click, simplifying record-keeping and regulatory compliance.
The system automatically holds and renews guest security deposits in a Stripe account of your choice. Holds last 7 days, refresh weekly, and auto-release 72 hours post-stay (potentially 5–7 business days due to banking delays).
Verification integrates directly into the portal — guests complete their verification directly on the portal before accessing full features.
Book a demo now. Your first 14 days are free while we get you set up.
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