Setting Up Lodgify Messaging with SuiteOp
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Table of contents
Overview
⚠️ Account owner access required: Scheduled messages in Lodgify can only be created and managed by the main account holder. Sub-users do not have access to this section. If you don't see these settings, check with your account owner.
If you're using Lodgify as your PMS, you can configure automated guest messages that include a link to the SuiteOp guest portal. This is where guests complete their pre-check-in verification, view access codes, and access property guides.
Lodgify supports two types of automated messages:
Default Notifications — pre-built, system-level messages triggered by booking events (e.g., booking confirmation)
Custom Notifications — messages you create with custom schedules and content (e.g., a check-in reminder sent 2 days before arrival)
The SuiteOp guest portal link follows this format:
app.suiteop.com/reservation/[[BookingId]]
Note: When including this link, do not hyperlink just the app.suiteop.com/reservation/ portion — the [[BookingId]] variable must be part of the same unbroken link. See the Fixing broken guest portal links section if you run into issues.
Recommended message templates
Below are the key messages we recommend setting up. These cover the most important touchpoints in the guest journey.
1. Booking Confirmation
When to send: Immediately on booking confirmation Type: Default Notification → Reservation confirmed
Subject:
Your stay at [[HouseName]] is confirmed (#[[BookingId]])
Message body:
Hi [[GuestFirstName]],
Great news — your booking #[[BookingId]] at [[HouseName]] is confirmed! Before your stay, please complete our guest verification form using the link below: app.suiteop.com/reservation/[[BookingId]]
Once completed, you'll receive your full check-in information, including access codes and property details.
I'm looking forward to welcoming you soon. If you have any questions, just reply to this message or call me at [[HousePhone]].
Warm regards,
[[OwnerName]] - [[HouseName]] [[HousePhone]]
2. Pre Check-In Reminder
When to send: 2 days before arrival at 10:00 AM Type: Custom Notification
Subject:
Check in
Message body:
Hello [[GuestFirstName]],
We're really looking forward to welcoming you!
If you haven't already filled in your pre check-in form, please do so using the link below to receive all check-in information and property details: app.suiteop.com/reservation/[[BookingId]]
If you are having any difficulties, please don't hesitate to contact me so we can get this sorted as soon as possible.
Kind regards,
[[OwnerName]]
3. Check-Out Message
When to send: Day of checkout (or 1 day after) Type: Custom Notification
Subject:
Thank you for staying at [[HouseName]]!
Message body:
Hi [[GuestFirstName]],
Thank you so much for staying at [[HouseName]] — we hope you had a wonderful time!
You can find your check-out instructions in your guest portal:
app.suiteop.com/reservation/[[BookingId]]?tab=checkout
If you have a moment, we'd really appreciate a review of your stay. It means a lot to us and helps future guests feel confident in booking.
We hope to welcome you back soon!
Warm regards,
[[OwnerName]] - [[HouseName]]
[[HousePhone]]
How to set up default notifications
Default notifications are system messages triggered automatically by booking events. The booking confirmation message lives here.
In Lodgify, navigate to Default Notifications (typically found under Settings — the exact path may vary depending on your account version)
Find the Reservation Confirmed notification and click Edit
Update the Subject and Message fields using the templates above
Make sure the guest portal link reads
app.suiteop.com/reservation/[[BookingId]]as a single unlinked line of text (see note below)Click Save
⚠️ Important: If the link appears as two separate parts — e.g., the app.suiteop.com/reservation/ portion is hyperlinked but the [[BookingId]] variable is not — the link will break for guests. See Fixing broken guest portal links below.
How to set up custom notifications
Custom notifications let you send messages on a custom schedule, such as a pre-arrival reminder or a post-checkout message.
In Lodgify, navigate to Custom Notifications (typically found under Settings — the exact path may vary depending on your account version)
Click Create custom automatic response
Fill in the Message configuration fields:
Name — give the message a clear internal name (e.g., "Check In Reminder")
Schedule — set when to send (e.g., 2 days before guest arrival at 10:00 AM)
Language — select the appropriate language
Subject — enter the email subject line
Write your Message body using the templates above and the available
[[variables]]Click Save
Fixing broken guest portal links in Lodgify
Lodgify may automatically shorten or hyperlink only part of the guest portal URL, which causes the link to break for guests (they may see "page not found" or a truncated URL ending in reserve...).
Why this happens: Some messaging systems automatically detect and shorten URLs. When the [[BookingId]] variable is included inside a hyperlinked URL, Lodgify may split or truncate it.
How to fix it:
Edit the message in Default Notifications or Custom Notifications
Locate the guest portal link in the message body
If the link is hyperlinked, remove the hyperlink from the
app.suiteop.com/reservation/portion — click the link icon in the toolbar and unlink itLeave the link as plain text:
app.suiteop.com/reservation/[[BookingId]]
Do not include
https://at the beginning — this can trigger Lodgify's automatic link shorteningSave the message and send a test email to verify the full link comes through correctly
Tip: If the save button appears grayed out after making changes, try adding a space or minor edit elsewhere in the message body to trigger the save function.
If the issue persists after trying the above steps, contact Lodgify support and request that automatic link shortening be disabled on your account.
Tips and best practices
Test every message after setting it up by using the "Send test email" option. Verify that the guest portal link is complete and clickable before going live.
Don't add a delay to the booking confirmation — SuiteOp generates the guest portal link immediately, so a delay is not needed.
Use plain text for the portal link — avoid hyperlinking the URL in the Lodgify editor to prevent it from being shortened or split.
Airbnb guests — if you do not want certain verification steps (like a damage deposit) to appear for Airbnb guests, you can configure booking source exclusions directly within SuiteOp. Contact your SuiteOp customer success or account manager for help with this.
Switching to a new PMS — if you are transitioning from Lodgify to another PMS such as Guesty, let your SuiteOp account manager know before you make the full switch so they can help you reconfigure your messaging templates in the new system.