What will the portal link be in OwnerRez?
OwnerRez uses the variable {BIDRAW} for guests' confirmation code. This will make each SuiteOp URL unique to that guest.
Your full SuiteOp Portal URL will be:
with a custom domain: subdomainofyourchoice.customdomain.com/
{BIDRAW}without a custom domain: app.suiteop.com/reservation/
{BIDRAW}
Where to set up messages
You will send guests the portal link through OwnerRez messages. In OwnerRez, set your messages up in Settings > Templates (under Messaging). You will create Email, Channel, and SMS messages in separate places. Use “Booking” as your template type to enable the correct variables and triggers.
After setting up each template, you will need to set the Triggers for when they send, this is where you can add the timing and select the template you created.
Below we go through what the message flow will be like all together, and then show the Templates broken out by where you create them (Email, Channel, SMS) and the Triggers that will need to be set. All templates are suggestions, feel free to personalize the messaging or modify your existing messages to include portal details.
This is the messaging flow guest’s would receive:
Airbnb Messaging Flow
Airbnb has a separate flow because messages will be sent via channel rather than email. SMS messages can be the same for all channels.
1. Channel - Booking Confirmation
1. Channel - Booking Confirmation
Hi {CFIRST},
Thank you for booking!
Complete the steps in your personalized guest portal to get access to details about your stay, including check-in instructions.
-{MYFIRST}
2. Channel - SuiteOp Pre-Check-in Reminder - 3-days before check-in
2. Channel - SuiteOp Pre-Check-in Reminder - 3-days before check-in
Your stay with us is approaching - please complete your check-in before arriving if you haven’t already to unlock your check-in instructions and the personalized portal we set up for you! app.suiteop.com/reservation/{BIDRAW}
Safe Travels,
{MYFIRST}
2.OPTIONAL - SMS - SuiteOp Pre-Check-in Reminder - 3-days before check-in
2.OPTIONAL - SMS - SuiteOp Pre-Check-in Reminder - 3-days before check-in
Your stay is near!
Complete your pre-check-in to unlock instructions in your portal.
Safe travels! app.suiteop.com/reservation/{BIDRAW}
3. Channel - SuiteOp Check-in Details - 1-day before check-in
3. Channel - SuiteOp Check-in Details - 1-day before check-in
Your check-in is approaching, {CFIRST}!
We’re excited to welcome you.
As a reminder, we’ve compiled your detailed check-in instructions, recommendations about the area, information about your rental, and more in your online portal app.suiteop.com/reservation/{BIDRAW}?tab=checkin
3. OPTIONAL - SMS - SuiteOp Check-in Details - 1-day before check-in
3. OPTIONAL - SMS - SuiteOp Check-in Details - 1-day before check-in
Your check-in is today!
Your check-in details & more here: app.suiteop.com/reservation/{BIDRAW}?tab=checkin
4. Channel - Checkout Message - 16 hours before check-out
4. Channel - Checkout Message - 16 hours before check-out
Hello {CFIRST},
I hope you are enjoying your stay! In preparation for your departure, please update your check-out details through the link below - app.suiteop.com/reservation/{BIDRAW}?tab=checkout
Thank you,
{MYFIRST}
4. OPTIONAL - SMS - Checkout Message - 16 hours before check-out
4. OPTIONAL - SMS - Checkout Message - 16 hours before check-out
Hi {CFIRST},
Ahead of your departure, please update your check-out details: app.suiteop.com/reservation/{BIDRAW}?tab=checkout
Non-Airbnb Messaging Flow
1. Email - Booking Confirmation
1. Email - Booking Confirmation
Subject: Confirmation - Important Info Inside: Complete your pre-checkin ahead of your stay
Hello {CFIRST},
Your reservation is confirmed for {PDISPNAME}!
We've included your reservation details below.
Arrival {BARR} {BCHECKINTIME}
Departure: {BDEP} ****{BCHECKOUTTIME}
Number of Nights: {BNNGHTS}
Number of Guests: {BNGUEST}
To unlock your check-in instructions, complete your pre-check-in ahead of your stay: app.suiteop.com/reservation/{BIDRAW}
We look forward to welcoming you,
{MYFIRST}
2. Email - SuiteOp Pre-Check-in Reminder - 3-days before check-in
2. Email - SuiteOp Pre-Check-in Reminder - 3-days before check-in
Your stay with us is approaching - please complete your check-in before arriving if you haven’t already to unlock your check-in instructions and the personalized portal we set up for you! app.suiteop.com/reservation/{BIDRAW}
Safe Travels,
{MYFIRST}
2. OPTIONAL - SMS - SuiteOp Pre-Check-in Reminder - 3-days before check-in
2. OPTIONAL - SMS - SuiteOp Pre-Check-in Reminder - 3-days before check-in
Your stay is near! Complete your pre-check-in to unlock instructions in your portal. Safe travels! app.suiteop.com/reservation/{BIDRAW}
3. Email - SuiteOp Check-in Details - 1-day before check-in
3. Email - SuiteOp Check-in Details - 1-day before check-in
Your check-in is today, {CFIRST}!
We’re excited to welcome you.
As a reminder, we’ve compiled your detailed check-in instructions, recommendations about the area, information about your rental, and more in your online portal app.suiteop.com/reservation/{BIDRAW}?tab=checkin
3. OPTIONAL - SMS - SuiteOp Check-in Details - 1-day before check-in
3. OPTIONAL - SMS - SuiteOp Check-in Details - 1-day before check-in
Your check-in is today! Your check-in details & more here: app.suiteop.com/reservation/{BIDRAW}?tab=checkin
4. Email - Checkout Message - 16 hours before check-out
4. Email - Checkout Message - 16 hours before check-out
Hello {CFIRST},
I hope you are enjoying your stay! In preparation for your departure, please update your check-out details through the link below - app.suiteop.com/reservation/{BIDRAW}?tab=checkout
Thank you,
{MYFIRST}
4. OPTIONAL - SMS - Checkout Message - 16 hours before check-out
4. OPTIONAL - SMS - Checkout Message - 16 hours before check-out
Hi {CFIRST},
Ahead of your departure, please update your check-out details: app.suiteop.com/reservation/{BIDRAW}?tab=checkout
This is what needs to be set up to create the above flows:
Emails
1. Email - Booking Confirmation
1. Email - Booking Confirmation
Subject: Confirmation - Important Info Inside: Complete your pre-checkin ahead of your stay
Hello {CFIRST},
Your reservation is confirmed for {PDISPNAME}!
We've included your reservation details below.
Arrival {BARR} {BCHECKINTIME}
Departure: {BDEP} ****{BCHECKOUTTIME}
Number of Nights: {BNNGHTS}
Number of Guests: {BNGUEST}
To unlock your check-in instructions, complete your pre-check-in ahead of your stay: app.suiteop.com/reservation/{BIDRAW}
We look forward to welcoming you,
{MYFIRST}
2. Email - SuiteOp Pre-Check-in Reminder - 3-days before check-in
2. Email - SuiteOp Pre-Check-in Reminder - 3-days before check-in
Hi {CFIRST},
Your stay with us is approaching - please complete your check-in before arriving if you haven’t already to unlock your check-in instructions and the personalized portal we set up for you! app.suiteop.com/reservation/{BIDRAW}
Safe Travels, {MYFIRST}
3. Email - SuiteOp Check-in Details - 1-day before check-in
3. Email - SuiteOp Check-in Details - 1-day before check-in
Your check-in is tomorrow, {CFIRST}!
We’re excited to welcome you.
As a reminder, we’ve compiled your detailed check-in instructions, recommendations about the area, information about your rental, and more in your online portal app.suiteop.com/reservation/{BIDRAW}?tab=checkin
4. Email - Checkout Message - 16 hours before check-out
4. Email - Checkout Message - 16 hours before check-out
Hello {CFIRST},
I hope you are enjoying your stay! In preparation for your departure, please update your check-out details through the link below - app.suiteop.com/reservation/{BIDRAW}?tab=checkout
Thank you,
{MYFIRST}
SMS
1. OPTIONAL - SMS - SuiteOp Pre-Check-in Reminder - 3-days before check
1. OPTIONAL - SMS - SuiteOp Pre-Check-in Reminder - 3-days before check
Your stay is near! Complete your pre-check-in to unlock instructions in your portal.
Safe travels! app.suiteop.com/reservation/{BIDRAW}
2. OPTIONAL - SMS - SuiteOp Check-in Details - 1 day before check-in
2. OPTIONAL - SMS - SuiteOp Check-in Details - 1 day before check-in
Your check-in is today!
Your check-in details & more here: app.suiteop.com/reservation/{BIDRAW}?tab=checkin
3. OPTIONAL - SMS - Checkout Message - 16 hours before check-out
3. OPTIONAL - SMS - Checkout Message - 16 hours before check-out
Hi {CFIRST},
Ahead of your departure, please update your check-out details: app.suiteop.com/reservation/{BIDRAW}?tab=checkout
Channel
1. Channel - Booking Confirmation
1. Channel - Booking Confirmation
Hi {CFIRST},
Thank you for booking!
Complete the steps in your personalized guest portal to get access to details about your stay, including check-in instructions.
-{MYFIRST}
2. Channel - SuiteOp Pre-Check-in Reminder - 3-days before check-in
2. Channel - SuiteOp Pre-Check-in Reminder - 3-days before check-in
Your stay with us is approaching - please complete your check-in before arriving if you haven’t already to unlock your check-in instructions and the personalized portal we set up for you! app.suiteop.com/reservation/{BIDRAW}
Safe Travels,
{MYFIRST}
3. Channel - SuiteOp Check-in Details - 1-day before check-in
3. Channel - SuiteOp Check-in Details - 1-day before check-in
Your check-in is tomorrow, {CFIRST}!
We’re excited to welcome you.
As a reminder, we’ve compiled your detailed check-in instructions, recommendations about the area, information about your rental, and more in your online portal app.suiteop.com/reservation/{BIDRAW}?tab=checkin
4. Channel - Checkout Message - 16 hours before check-out
4. Channel - Checkout Message - 16 hours before check-out
Hello {CFIRST},
I hope you are enjoying your stay! In preparation for your departure, please update your check-out details through the link below - app.suiteop.com/reservation/{BIDRAW}?tab=checkout
Thank you,
{MYFIRST}
Triggers
At booking confirmation, exclude Airbnb send 1. Email - Booking Confirmation
3 days before booking has arrived at 9:00am, exclude Airbnb send 2. Email - SuiteOp Pre-Check-in Reminder - 3-days before check-in
1 day before booking has arrived at 4:00pm, exclude Airbnb send 3. Email - SuiteOp Check-in Details — 1-day before check-in
1 day before booking has departed at 6:00pm, exclude Airbnb send 4. Email - Checkout Message - 16 hours before check-out
[AIRBNB] At booking confirmation, only include Airbnb send 1. Channel - Booking Confirmation
[AIRBNB] 3 days before booking has arrived at 9:00am, only include Airbnb send 2. Channel - SuiteOp Pre-Check-in Reminder - 3-days before check-in
[AIRBNB] 1 day before booking has arrived at 4:00pm, only include Airbnb send 3. Channel - SuiteOp Check-in Details — 1-day before check-in
[AIRBNB] 1 day before booking has departed at 6:00pm, only include Airbnb send 4. Channel - Checkout Message - 16 hours before check-out
[SMS] 3 days before booking has arrived at 9:00am send SMS - SuiteOp Pre-Check-in Reminder - 3-days before check-in
[SMS] 1 day before booking has arrived at 4:00pm send SMS - SuiteOp Check-in Details - 1 day before check-in
[SMS] 1 day before booking has departed at 6:00pm send SMS - Checkout Message - 16 hours before check-out