What will the portal link be in Hostaway?
To send your guest their portal link in Hostaway messages, use the variable below to generate a personalized link for each reservation:
app.suiteop.com/reservation/{{hostaway_reservation_id}}
If you are using a custom domain for your guest portal, you will replace the base URL with your own domain to something like: guest.myshorttermrental.com/{{hostaway_reservation_id}} (this is an example, it will be your subdomain.domain.com/{{hostaway_reservation_id}})
while keeping the {{hostaway_reservation_id}} variable at the end. To set that up, visit this help article.
Including this link in your automated messages will send each guest a unique, personalized URL to their portal.
Below are some example messages to send guests to ensure they complete pre-check-in and access their guest portal.
1. SuiteOp: Confirmation Messages
1. SuiteOp: Confirmation - Airbnb
1. SuiteOp: Confirmation - Airbnb
Send at booking confirmation
Hi {{guest_first_name}}, Thank you for choosing us for your upcoming stay.
Your booking is confirmed.
Ahead of your stay, please complete your pre-check-in online via the link below :
app.suiteop.com/reservation/{{hostaway_reservation_id}}
We look forward to welcoming you!
1.1 SuiteOp: Confirmation - Email
1.1 SuiteOp: Confirmation - Email
Send at booking confirmation
Subject: Confirmation - Important Info Inside: Complete your pre-checkin ahead of your stay
Hello {{guest_first_name}},
Your reservation at {{lIsting_name}} is confirmed!
We've included your reservation details below.
Arrival: {{checkin_date}}
Departure: {{checkout_date}}
Number of Nights: {{nights}}
Number of Guests: {{number_of_guests}}
To unlock your check-in instructions, complete your pre-check-in ahead of your stay: app.suiteop.com/reservation/{{hostaway_reservation_id}}
We look forward to welcoming you,
{{host_name}}
2. SuiteOp: Pre-Check-in Reminders
2. SuiteOp: Channel - Pre-Check-in Reminder (Portal NOT COMPLETED) - 3-days before check-in
2. SuiteOp: Channel - Pre-Check-in Reminder (Portal NOT COMPLETED) - 3-days before check-in
Hi {{guest_first_name}}! Your stay with us is approaching - and it looks like you haven't completed your check-in just yet!
Please complete your check-in before arriving to unlock your check-in instructions and the personalized portal we set up for you!
app.suiteop.com/reservation/{{hostaway_reservation_id}}
Safe Travels,
{{host_name}}
2.1 SuiteOp: Channel - Pre-Check-in Reminder (Portal COMPLETED) - 3-days before check-in
2.1 SuiteOp: Channel - Pre-Check-in Reminder (Portal COMPLETED) - 3-days before check-in
Hi {{guest_first_name}} - your stay with us is approaching!
Find all your check-in instructions, recommendations we compiled about the area, and add-on options in the personalized portal we set up for you!
app.suiteop.com/reservation/{{hostaway_reservation_id}}
Safe Travels,
{{host_name}}
2.2 SuiteOp: SMS - Pre-Check-in Reminder (Portal NOT COMPLETED) - 3-days before check-in
2.2 SuiteOp: SMS - Pre-Check-in Reminder (Portal NOT COMPLETED) - 3-days before check-in
Your stay is near!
Complete your pre-check-in to unlock instructions in your portal.
app.suiteop.com/reservation/{{hostaway_reservation_id}}
Safe travels!
{{host_name}}
2.3: SuiteOp: SMS - Pre-Check-in Reminder (Portal COMPLETED) - 3-days before check-in
2.3: SuiteOp: SMS - Pre-Check-in Reminder (Portal COMPLETED) - 3-days before check-in
Hi {{guest_first_name}}! Your stay is approaching!
Find check-in info & more in your portal. Safe travels! app.suiteop.com/reservation/{{hostaway_reservation_id}}?tab=checkin
Safe travels!
{{host_name}}
3. SuiteOp: Check-in Instructions
3. SuiteOp: SMS - Check-in Instructions - 8-hours before check-in
3. SuiteOp: SMS - Check-in Instructions - 8-hours before check-in
Hi {{guest_first_name}}! Your check-in is today! Your check-in details & more here: app.suiteop.com/reservation/{{hostaway_reservation_id}}?tab=checkin
3.1 SuiteOp: Channel - SuiteOp Check-in Instructions - 8-hours before check-in
3.1 SuiteOp: Channel - SuiteOp Check-in Instructions - 8-hours before check-in
Your check-in is today, !
We’re excited to welcome you.
As a reminder, we’ve compiled your detailed check-in instructions, recommendations about the area, information about your rental, and more in your online portal
app.suiteop.com/reservation/{{hostaway_reservation_id}}?tab=checkin
Looking forward to hosting you!
{{host_name}}
4. SuiteOp: Check-out Instructions
4. SuiteOp: Channel - Checkout Message - 16 hours before check-out
4. SuiteOp: Channel - Checkout Message - 16 hours before check-out
Hello {{guest_first_name}} ,
I hope you are enjoying your stay! In preparation for your departure, please update your check-out details through the link below - app.suiteop.com/reservation/{{hostaway_reservation_id}}?tab=checkout
Thank you,
{{host_name}}
4.1 SuiteOp: SMS - Checkout Message - 16 hours before check-out
4.1 SuiteOp: SMS - Checkout Message - 16 hours before check-out
Hi {{guest_first_name}},
Ahead of your departure, please update your check-out details: app.suiteop.com/reservation/{{hostaway_reservation_id}}?tab=checkout
Thank you,
{{host_name}}
5. SuiteOp: Review Requests
5. SuiteOp: SMS - Review Request Airbnb - 14 days after checkout
5. SuiteOp: SMS - Review Request Airbnb - 14 days after checkout
Hi {{guest_first_name}},
We're reaching out about your recent stay at . You left a 5-star review during check-out, and we're hoping that you're willing to make it public on Airbnb.
Thank you!
SMS - Review Request Non-Airbnb - 14 days after checkout
SMS - Review Request Non-Airbnb - 14 days after checkout
Hi {{guest_first_name}},
We're reaching out about your recent stay at . You left a 5-star review during check-out, and we're hoping that you're willing to make it public.
Google Review Link Here
Thank you!
