What will the portal link be in Hospitable?
To send your guest portal links in Hospitable you'll use the variable %reservation_code% in your message templates to make each link unique to the reservation. The link will depend on if you have set up a custom domain:
With a custom domain: subdomain.customdomain/
%reservation_code%Without a custom domain: app.suiteop.com/reservation/
%reservation_code%
Create message templates
To automatically send each guest their portal link, create automated messages in Hospitable. Because each link is unique to the reservation, you can create one set of messages and assign them to all properties. Below are examples of messages to create.
Booking Confirmations
Let guests know they are confirmed. Most hosts send one message to Airbnb guests via Channel message, and create a separate message for non-Airbnb that goes through email because Airbnb guests cannot get emails.
Channel - Confirmation (Airbnb)
Channel - Confirmation (Airbnb)
Hi %guest_first_name%! Thank you for choosing us for your upcoming stay.
Your booking is confirmed.
Ahead of your stay, please complete your pre-check-in online via the link below : https://app.suiteop.com/reservation/%reservation_code%
We look forward to welcoming you!
Email - Confirmation (Non-Airbnb)
Email - Confirmation (Non-Airbnb)
Confirmation - Important Info Inside: Complete your pre-checkin ahead of your stay
Your reservation is confirmed for %listing_name%!
Hello %guest_first_name%,
We've included your reservation details below.
Arrival %check_in%
Departure: %check_out%
Number of Nights: %nights%
Number of Guests: %guests%
To unlock your check-in instructions, complete your pre-check-in ahead of your stay: https://app.suiteop.com/reservation/%reservation_code%
We look forward to welcoming you,
%host_name%
Pre-Check-In Reminders
Ahead of their stay you'll want to remind guests to complete their verification in SuiteOp. Typically we suggest sending a reminder 3 days before check-in. We also send a variable to Hospitable so you're able to send different messages to guests if they have already completed verification or not. To do this add a filter for SuiteOp Portal Complete is yes/no. We suggest sending Channel messages and SMS.
Channel - Pre-check-in Reminder [Portal NOT COMPLETED] (3-days before check-in)
Channel - Pre-check-in Reminder [Portal NOT COMPLETED] (3-days before check-in)
Your stay with us is approaching - and it looks like you haven't completed your check-in just yet!
Please complete your check-in before arriving to unlock your check-in instructions and the personalized portal we set up for you! https://app.suiteop.com/reservation/%reservation_code%
Safe Travels,
%host_name%
Channel - Pre-check-in reminder [Portal COMPLETED] (3-days before check-in)
Channel - Pre-check-in reminder [Portal COMPLETED] (3-days before check-in)
%guest_first_name% - your stay with us is approaching!
Find all your check-in instructions, recommendations we compiled about the area, and add-on options in the personalized portal we set up for you! https://app.suiteop.com/reservation/%reservation_code%
Safe Travels,
%host_name%
SMS - Pre-check-in Reminder [Portal NOT COMPLETED] (3-days before check-in)
SMS - Pre-check-in Reminder [Portal NOT COMPLETED] (3-days before check-in)
Your stay is near!
Complete your pre-check-in to unlock instructions in your portal. Safe travels! https://app.suiteop.com/reservation/%reservation_code%
SMS - Pre-check-in reminder [Portal COMPLETED] (3-days before check-in)
SMS - Pre-check-in reminder [Portal COMPLETED] (3-days before check-in)
Your stay is near!
Find check-in info & more in your portal. Safe travels! https://app.suiteop.com/reservation/%reservation_code%?tab=checkin
Check-In Instructions
The morning of check-in it's a good idea to remind guests where they can find any instructions. Send guests directly to the checkin instructions page using ?tab=checkin at the end of the portal URL. We suggest sending a Channel message and SMS.
Channel - Check-in instructions (8-hours before check-in)
Channel - Check-in instructions (8-hours before check-in)
Your check-in is today, %guest_first_name%!
We’re excited to welcome you.
As a reminder, we’ve compiled your detailed check-in instructions, recommendations about the area, information about your rental, and more in your online portal https://app.suiteop.com/reservation/%reservation_code%?tab=checkin
SMS - Check-in instructions (8-hours before check-in)
SMS - Check-in instructions (8-hours before check-in)
Your check-in is today! Your check-in details & more here: https://app.suiteop.com/reservation/%reservation_code%?tab=checkin
Check-Out Instructions
You can also send guests directly to the check-out instructions using ?tab=checkout. We suggest sending a Channel message and SMS the night before check-out.
Channel - Checkout Message - 16 hours before check-out
Channel - Checkout Message - 16 hours before check-out
Hello %guest_first_name%,
I hope you are enjoying your stay! In preparation for your departure, please update your check-out details through the link below - https://app.suiteop.com/reservation/%reservation_code%?tab=checkout
Thank you,
%host_name%
SMS - Checkout Message - 16 hours before check-out
SMS - Checkout Message - 16 hours before check-out
Hi %guest_first_name%,
Ahead of your departure, please update your check-out details: https://app.suiteop.com/reservation/%reservation_code%?tab=checkout
Review Requests
If you want to encourage reviews, send guests an SMS a week or so after their stay! Be sure to filter using the SuiteOp variable for guests who left 5 stars in their check-out survey.
SMS - Review Request Airbnb - 14 days after checkout
SMS - Review Request Airbnb - 14 days after checkout
Hi %guest_first_name%,
We're reaching out about your recent stay at %listing_name%. You left a 5-star review during check-out, and we're hoping that you're willing to make it public on Airbnb.
Thank you!
SMS - Review Request Non-Airbnb - 14 days after checkout
SMS - Review Request Non-Airbnb - 14 days after checkout
Hi %guest_first_name%,
We're reaching out about your recent stay at %listing_name%. You left a 5-star review during check-out, and we're hoping that you're willing to make it public.
Google Review Link Here
Thank you!