What will the portal link be in Hostfully?
To send your portal links in Hostfully you'll need to set up Custom Templates with the content of each message, and then Triggers to determine when to send each message. Your portal link in each message will be either:
Without a custom domain: https://app.suiteop.com/reservation/
[$LEAD_UID$]With a custom domain: https://subdomain.customdomain/
[$LEAD_UID$]
The [$LEAD_UID$] will populate in Hostfully with each reservation's confirmation code to open their unique guest portal.
Custom Templates
Booking Confirmation
Booking Confirmation
Hello [$GUEST_FIRST_NAME$]!
Your trip to [$PROPERTY_CITY$] is coming up! Complete the steps in your personalized guest portal to get access to details about your stay, including check-in instructions.
We are here to make your stay as enjoyable as possible.
Kind regards,
[$AGENCY_NAME$]
SMS Booking Confirmation
SMS Booking Confirmation
Your trip to [$PROPERTY_CITY$] is coming up! Complete the steps in your personalized guest portal to get access to details about your stay, including check-in instructions.
Pre Check-in Reminder [3 Days Before]
Pre Check-in Reminder [3 Days Before]
Your stay with us is approaching - and it looks like you haven't completed your check-in just yet!
Please complete your check-in before arriving to unlock your check-in instructions and the personalized portal we set up for you!
https://app.suiteop.com/reservation/[$LEAD_UID$]
Safe Travels, [$AGENCY_NAME$]
SMS Pre Check-in Reminder [3 days before checkin]
SMS Pre Check-in Reminder [3 days before checkin]
Your stay is near!
Complete your pre-check-in to unlock instructions in your portal. Safe travels!
https://app.suiteop.com/reservation/[$LEAD_UID$]
Check-in Instructions [Day of Checkin]
Check-in Instructions [Day of Checkin]
Your check-in is today, [$GUEST_FIRST_NAME$],
We’re excited to welcome you.
As a reminder, we’ve compiled your detailed check-in instructions, recommendations about the area, information about your rental, and more in your online portal: https://app.suiteop.com/reservation/[$LEAD_UID$]
Regards,
[$AGENCY_NAME$]
SMS Check-in Instructions [Day of checkin]
SMS Check-in Instructions [Day of checkin]
Your check-in is today! Your check-in details & more here:
Check-out Instructions [18 hours before checkout]
Check-out Instructions [18 hours before checkout]
Hello [$GUEST_FIRST_NAME$],
I hope you are enjoying your stay! In preparation for your departure, please update your check-out details through the link below -https://app.suiteop.com/reservation/[$LEAD_UID$]
Thank you,
[$AGENCY_NAME$]
SMS Check-out Instructions [18 hours before checkout]
SMS Check-out Instructions [18 hours before checkout]
Hi [$GUEST_FIRST_NAME$],
Ahead of your departure, please update your check-out details: https://app.suiteop.com/reservation/[$LEAD_UID$]
Triggers
Booking Confirmation [Non- Airbnb]
Booking Confirmation [Non- Airbnb]
At booking confirmation, exclude Airbnb, use template Booking Confirmation
Booking Confirmation [Airbnb]
Booking Confirmation [Airbnb]
At booking confirmation, channel is Airbnb use template Booking Confirmation
SMS Booking Confirmation
SMS Booking Confirmation
At booking confirmation, use template SMS Booking Confirmation
Pre Check-in Reminder [3 Days Before] [Non-Airbnb]
Pre Check-in Reminder [3 Days Before] [Non-Airbnb]
3 days before booking starts, exclude Airbnb use template Pre Check-in Reminder [3 Days Before]
Pre Check-in Reminder [3 Days Before] [Airbnb]
Pre Check-in Reminder [3 Days Before] [Airbnb]
3 days before booking starts, channel is Airbnb use template Pre Check-in Reminder [3 Days Before]
SMS Pre Check-in Reminder [3 days before checkin]
SMS Pre Check-in Reminder [3 days before checkin]
3 days before booking starts, exclude Airbnb use template Pre Check-in Reminder [3 Days Before]
Check-in Instructions [Day of Checkin] [Non-Airbnb]
Check-in Instructions [Day of Checkin] [Non-Airbnb]
8* hours before booking starts, exclude Airbnb use template Check-in Instructions [Day of Checkin]
Check-in Instructions [Day of Checkin] [Airbnb]
Check-in Instructions [Day of Checkin] [Airbnb]
8* hours before booking starts, channel is Airbnb use template Check-in Instructions [Day of Checkin]
SMS Check-in Instructions [Day of checkin]
SMS Check-in Instructions [Day of checkin]
8* hours before booking starts, use template SMS Check-in Instructions [Day of checkin]
Check-out Instructions [18 hours before checkout] [Non-Airbnb]
Check-out Instructions [18 hours before checkout] [Non-Airbnb]
18* hours before stay ends, exclude Airbnb use template Check-out Instructions [18 hours before checkout]
Check-out Instructions [18 hours before checkout] [Airbnb]
Check-out Instructions [18 hours before checkout] [Airbnb]
18* hours before stay ends, channel is Airbnb use template Check-out Instructions [18 hours before checkout]
SMS Check-out Instructions [18 hours before checkout]
SMS Check-out Instructions [18 hours before checkout]
8* hours before booking starts, use template SMS Check-out Instructions [18 hours before checkout]