What will the portal link be in Guesty?
In Guesty to create the guest portal link, you will use the variable {{confirmation_code}} with your URL. This will make each link unique for the guest receiving the automated messages.
with a custom domain: https://subdomain.domain.com/
{{confirmation_code}}without a custom domain: https://app.suiteop.com/reservation/
{{confirmation_code}}
SuiteOp custom variables in Guesty
We send some custom variables from SuiteOp to Guesty to make guest messages more powerful. You can use these as Conditions to send messages.
SUITEOP_PORTAL_COMPLETEDCHECKOUT_SURVEY_IS_5_STARCHECKOUT_SURVEY_COMPLETE
Message templates in Guesty
We typically set up 6 message groups, split out by lead time, these are listed below. This will look something like the below image when you're done! To find messages in Guesty go to Automations > Messages.
SuiteOp - SMS Booking Confirmation
Properties: Set to ALL
Channels: Set to ALL
Advance notice: Any time
Length of Stay: Any duration
SMS - Booking Confirmation
SMS - Booking Confirmation
{{guest_first}}, thanks for booking with us, with a check-in date of {{checkin}}! Find helpful info about your stay and unlock check-in details: https://app.suiteop.com/reservation/{{confirmation_code}}
Booking Confirmation Email [Non-Airbnb]
Properties: Set to ALL
Channels: Set to ALL (Excluded: Airbnb)
Advance notice: Any time
Length of Stay: Any duration
HTML Formatted Branded Email
HTML Formatted Branded Email
Hello {{guest_first}} -
Thank you so much for booking with us! We are looking forward to welcoming you to {{listing}} beginning {{checkin}}.
Here's all the info regarding your reservation at {{listing}}: Your booking confirmation number is: {{confirmation_code}} Address: {{listing_address}} Check-in date/time: {{checkin}} {{checkin_time}} Checkout date/time: {{checkout}} {{checkout_time}}
Access your guest portal where you can learn about your accommodation, the area, and your check-in instructions: https://app.suiteop.com/reservation/{{confirmation_code}}
You will be able to access your check-in instructions before your arrival, once you complete your pre-check-in.
❓Need a branded confirmation email? Reach out to our Product Specialist team and we'll create one for you at no charge
Booking Confirmation [Airbnb Only]
Properties: Set to ALL
Channels: Set to Specific - Airbnb
Advance notice: Any time
Length of Stay: Any duration
Channel message
Channel message
Hello {{guest_first}} -
Thank you so much for booking with us! We are looking forward to welcoming you to {{listing}} beginning {{checkin}}.
Here's all the info regarding your reservation at {{listing}}: Your booking confirmation number is: {{confirmation_code}} Address: {{listing_address}} Check-in date/time: {{checkin}} {{checkin_time}} Checkout date/time: {{checkout}} {{checkout_time}}
Access your guest portal where you can learn about your accommodation, the area, and your check-in instructions: https://app.suiteop.com/reservation/{{confirmation_code}}
You will be able to access your check-in instructions before your arrival, once you complete your pre-check-in.
SuiteOp Messaging - Pre-Check-in Reminders
Properties: Set to ALL
Channels: Set to ALL
Advance notice: More than 3 days
Length of Stay: Any duration
Channel - Portal NOT COMPLETE Reminder - 3 days before check-in
Channel - Portal NOT COMPLETE Reminder - 3 days before check-in
⚙️ Add condition: Only if SUITEOP_PORTAL_COMPLETED is no
Hi, {{guest_first}}!
We're excited to welcome you to {{listing}}. You still need to complete your pre-checkin steps to unlock your check-in instructions, you can complete this at the link below in your guest portal.
https://app.suiteop.com/reservation/{{confirmation_code}}
Please let us know if you have any questions.
Channel - Portal COMPLETE Reminder - 3 days before check-in
Channel - Portal COMPLETE Reminder - 3 days before check-in
⚙️ Add condition: Only if SUITEOP_PORTAL_COMPLETED is yes
Hi, {{guest_first}}!
We're excited to welcome you to {{listing}} in {{listing_address_city}}. You can find your check-in instructions at the link below in your guest portal.
https://app.suiteop.com/reservation/{{confirmation_code}}?tab=checkin
Please let us know if you have any questions.
SMS - Portal NOT COMPLETE Reminder - 3 days before check-in
SMS - Portal NOT COMPLETE Reminder - 3 days before check-in
⚙️ Add condition: Only if SUITEOP_PORTAL_COMPLETED is no
Hi, {{guest_first}}!
We're excited to welcome you to {{listing}}. Please complete your pre-checkin below to access the check-in instructions and other info we've compiled for you about your stay and the area.
https://app.suiteop.com/reservation/{{confirmation_code}}
SMS - Portal COMPLETE Reminder - 3 days before check-in
SMS - Portal COMPLETE Reminder - 3 days before check-in
⚙️ Add condition: Only if SUITEOP_PORTAL_COMPLETED is yes
Hi, {{guest_first}}!
We're excited to welcome you to {{listing}}. Vistit your guest portal below to access the check-in instructions and other info we've compiled for you about your stay and the area!
https://app.suiteop.com/reservation/{{confirmation_code}}
Check-in Instructions
Properties: Set to ALL
Channels: Set to ALL
Advance notice: Any time
Length of Stay: Any duration
Channel - Portal NOT COMPLETE Reminder - day of check-in - 7 hrs before check-in
Channel - Portal NOT COMPLETE Reminder - day of check-in - 7 hrs before check-in
⚙️ Only if SUITEOP_PORTAL_COMPLETED is not Only if LEAD TIME is MORE THAN 1 day
Hi, {{guest_first}}!
Today is your check-in day at {{listing}}. You still need to complete your pre-checkin steps to unlock your check-in instructions, you can complete this at the link below in your guest portal.
https://app.suiteop.com/reservation/{{confirmation_code}}
Please let us know if you have any questions.
Channel - Portal COMPLETE Reminder - day of check-in - 7 hrs before check-in
Channel - Portal COMPLETE Reminder - day of check-in - 7 hrs before check-in
⚙️ Only if SUITEOP_PORTAL_COMPLETED is yes Only if LEAD TIME is MORE THAN 1 day
Hi, {{guest_first}},
Today is your check-in day! You can find your check-in instructions at the link below in your guest portal.
https://app.suiteop.com/reservation/{{confirmation_code}}?tab=checkin
Please let us know if you have any questions.
SMS - Portal NOT COMPLETE Reminder - day of check-in - 7 hrs before check-in
SMS - Portal NOT COMPLETE Reminder - day of check-in - 7 hrs before check-in
⚙️ Only if SUITEOP_PORTAL_COMPLETED is not Only if LEAD TIME is MORE THAN 1 day
Hi, {{guest_first}}!
We noticed you still need to complete your pre-checkin to access the check-in instructions for your stay today. Please use the link below to complete this:
SMS - Portal COMPLETE Reminder - day of check-in - 7 hrs before check-in
SMS - Portal COMPLETE Reminder - day of check-in - 7 hrs before check-in
⚙️ Only if SUITEOP_PORTAL_COMPLETED is yes Only if LEAD TIME is MORE THAN 1 day
Just a reminder that your check-in instructions and other info about your stay and the area are available in your guest portal. Excited to welcome you!
Check-out Instructions
Properties: Set to ALL
Channels: Set to ALL
Advance notice: Any time
Length of Stay: Any duration
Channel - Checkout Instructions - 18 hours before check-out
Channel - Checkout Instructions - 18 hours before check-out
We wanted to let you know that your check-out instructions are available at this link: https://app.suiteop.com/reservation/{{confirmation_code}}?tab=checkout
We hope you enjoy your last evening at {{listing}}. Let us know if there's anything else you need.
SMS - Checkout Instructions - 18 hours before check-out
SMS - Checkout Instructions - 18 hours before check-out
Hey {{guest_first}}, your check-out instructions are available here: https://app.suiteop.com/reservation/{{confirmation_code}}?tab=checkout
We sincerely hope you enjoy your last evening at {{listing}}. Let us know if there's anything else you need.
Channel - Review Request post-stay - 24-hours after checkout
Channel - Review Request post-stay - 24-hours after checkout
⚙️ Only if Guest Submitted a Review is not And if Should Review is yes
Hi {{guest_first}},
I truly hope you and your guests had a wonderful time at {{listing}}! We invite you to leave us feedback in our check-out survey https://app.suiteop.com/reservation/{confirmation_code}}?tab=checkout
Your feedback is greatly appreciated!
SMS - Review Request - 14-days after check-out
SMS - Review Request - 14-days after check-out
⚙️ Only if CHECKOUT_SURVEY_IS_5_STAR is yes
And if Guest Submitted a Review is not And if Should Review is yes
Hi {{guest_first}}, we're reaching out about your recent stay at {{listing}}! You left a 5-star review during check-out, and we're hoping that you're willing to make it public on Airbnb. It would mean so much to our staff. https://airbnb.com/users/reviews
Thank you.
When you're done it should look something like this, split by Advance time:
