Property manager Renjoy Increases Projected Revenue by $138k in 12 Months - Without Changing their Workflow

The Challenge
  • In demand services yet no scalable way to offer, Leaving untapped opportunities and growth
  • Making smart devices a value-add for the guest experience
The Outcome
  • $138k+ in projected annual revenue from upsells
  • Bring 439 devices in guest's hands via portal and enables operational workflows to maintain devices

Renjoy is a short-term rental operator, with a team of 42, including full-time staff across housekeeping, maintenance, onboarding, guest experience, and operations — manages properties across Colorado, Arizona, and Florida.

Location
Colorado Springs, CO
Property Type
Mountain Escapes, Beach Rentals, Vacation Homes
Online
Renjoy.com
LinkedIn,Instagram,Facebook
Employees
42
Number of properties
205
Key Features
Guest Portals, Smart Device Management, Upsells, Guest Verification, Damage Waivers
INTEGRATION

Integrated to the apps you use every day.

Problem
Founded in 2022, Renjoy quickly scaled from managing a few short-term rentals to running a professional, tech-forward property management company. However, as the business scaled, so did the complexity of guest operations. The team relied on a network of tools for messaging, rental agreements, upsells, and guidebooks — many of which didn’t integrate smoothly with their property management system (PMS). This led to operational slowdowns and missed revenue opportunities, especially when it came to upsells that were hard to scale consistently. Some upsells, like early check-ins, required manual coordination. Others, such as damage waivers, weren’t offered at all. Therefore, Renjoy needed a solution that could both streamline internal processes and enhance the guest experience.
Solution
In March 2025, Renjoy implemented SuiteOp, a guest operations platform designed to automate and scale revenue-generating guest services. With SuiteOp’s customizable workflows, Renjoy was able to automate key upsell processes and reduced manual work across teams. Now, when a guest requests an early check-in, SuiteOp not only approves the request but automatically updates smart lock access, notifies the appropriate team members via Slack messages, and communicates with the guest, all without manual input. Renjoy also began offering new upsells like damage waivers, unlocking an untapped revenue stream all while delivering a smoother, more responsive guest experience.
$138k+
Projected revenue
$11,500
Revenue in 30 days
5X
ROC of using SuiteOp

“The demand was already there, we just didn’t have the infrastructure to capture it profitably. Guests wanted add-ons, but without automation, it wasn’t scalable. SuiteOp helped us finally connect the right offer to the right guest at the right moment, without increasing workload.”

Michael Vialpando, co-founder of Renjoy.
Business outcomes

With automation in place, Renjoy was able to roll out its most in-demand upsells portfolio-wide and, for the first time, introduce optional damage waivers — now one of the company’s most profitable new offerings. In addition to increasing guest revenue, SuiteOp enabled Renjoy to replace three disconnected tools with a single platform, reducing tech complexity and creating a more unified workflow for the team. Within 30 days, it generated $11,500 in new guest revenue — a fivefold return on the cost of its SuiteOp subscription. For Renjoy, the shift wasn’t just about launching new services, but about finally being able to monetize those it had long wanted to offer — including optional damage waivers, which its previous systems couldn’t deliver or support at scale.

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“There was no complicated setup. We were live in days, and within a week, we were seeing results. SuiteOp plugs seamlessly into our PMS. When a guest books, they are now automatically offered the extras they want — and everything just runs in the background. We haven’t had to expand the team or change our process, we’re just automatically capturing untapped revenue that was already sitting on the table,” said Michael.“Damage waivers have completely changed how we handle small guest issues,” added Michael. “We can resolve them without looping in owners or insurance. That protects the guest experience and protects the asset — and that’s the kind of scalable, forward-thinking solution we’re building.”

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Renjoy is now planning to expand into new markets, confident it can continue growing revenue without growing its team.Founded in 2023, SuiteOp is the first Guest Operations Platform that connects hospitality teams and guests in one unified system. By seamlessly connecting field teams, back-office staff, and guests in a unified platform, SuiteOp eliminates inefficiencies and enhances coordination across all aspects of property management.

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SuiteOp is rated 5/5 by our users in all the right places

The SuiteOp team has amazingly brought our automated system vision to life. They're incredibly receptive to feedback and even my wildest ideas. Watching everything come together at such impressive speed has been rewarding.

Their responsiveness and professionalism stand out, and despite being newcomers, they're implementing cutting-edge tech that outshines competitors. I'm genuinely excited for what's next.

Joshua Gilbert
President of Apek Rentals

SuiteOp has been a game-changer for us. The time saved during check-in is remarkable, especially as our reservations have increased. It's significantly cut down after-hours calls and streamlined the entire process. Digital lock integration has notably enhanced guest experiences.

Their support team remains consistently responsive even after working together for nearly a year. We're looking forward to building on these features to further improve our guest experience.

Ji Thornhill
Managing Director of Regional Escape

SuiteOp has transformed our check-in process with its user-friendly interface and dynamic guest codes. Their step-by-step instructions and upsell features are generating thousands monthly from early check-ins and late checkouts. Unlike competitors, SuiteOp delivers responsive support, regular updates, and actively implements customer feedback.

They've also elevated our brand with a professional presentation matching global hospitality leaders.

JJ King
Co-Founder of Beachside Vacation Rentals