When you add a new property to your Property Management System (PMS), there are a few essential steps to ensure it's fully integrated and operational within SuiteOp.
Getting Started
Complete each of the following steps to ensure your property is properly connected, configured, and ready to operate:
Step 1: Add Property
Step 2: Link Devices
Step 3: Add Details
Step 4: Portal & Assignment
Step 5: Review Details
Step 6: Provision New Smartlocks (If applicable)
Step 1: Add Property
Go to the Integrations page > select your PMS
Look down the list to find your new property, skip to step 4 if it is there. If the property is not showing yet, select the gear icon of your account
Click Sync listings
Scroll to the new property in the list of listings, select +Add property
Add to a group
Review information
Save
Step 2: Link Devices
Import new property devices in the Integrations page
Assign devices to the new property
Step 3: Add Details
After adding the property, head to the Properties page and go to the new property to adjust the details. Add the following:
Code type
Check-in summary
Check-in steps
Check-out steps
These will be found under Settings > Instructions
Step 4: Portal & Assignment
If you have a portal & brand that works for this property already, assign the portal to the new property under property Settings > Assignment, otherwise you'll need to create a new Portal using the steps here
Link relevant House Manuals, create new where needed. These should all have a photo.
Assign relevant Upsells, create new where needed
Assign in relevant Workflows
Step 5: Review Details
Double check the following:
Property photo
Property name
Property address
Wifi details
House rules
Devices
Portal is assigned
Upsells are assigned
Manuals are assigned
Step 6: Provision New Smartlocks (If applicable)
If using smartlocks, ensure code type is set to "Dynamic" in Check-in details
Check that your lock is assigned to the property
Add any Users to SuiteOp who need access to the new lock. Assign them access to the correct property group.
Make sure no other platform is managing the lock or pushing codes. If another provider is sending codes to the lock, SuiteOp will have trouble functioning.
Note: Provisioning will remove all current codes on the lock, except for the master code. We will copy over existing reservation codes.
Click the Provision button in the device settings. Make sure the box to copy existing reservation codes is checked. The lock may not work for 10-15 minutes while provisioning.
You will see 3 Backup codes created in the list, the status bubbles beside each should turn green. Gradually user codes and reservation codes will appear and turn orange and green. This is successful!
If Provisioning does not appear to work, do not keep pushing the button, this will delay the lock's response. Feel free to reach out to the SuiteOp team for help!
Your property is ready to go!