SuiteOp offers 4 types of upsells to add to your Guest Portal: Advertisements, Requests, Purchases, and Postcards. Here we'll walk you through how to set up each of these upsells and share helpful tips for creating the best guest experience.
Steps to Create a New Upsell
Go to Portals > Settings > Upsells
Click Add new on the right
Select whether you want to manually create or import from a third party
Choose upsell type and give it an internal name
Fill in the guest facing information
Add your upsell to a Category, splitting upsells into categories makes it easier for guests to navigate
Assign to Guides or Properties
At the top, set the upsell as Active by checking the first box. If this is an upsell you'd like to show on the home page of the Portal mark as a Featured upsell
Types of Upsells
Advertisements
You can create either custom advertisements or pull them from a third party, like Viator or Mount. Depending on the integration that you use or the advertisement that you create, you may be able to benefit from affiliate commissions.
Steps to set up advertisements
To start getting affiliate commission from Viator and Mount when your guests book through an upsell, you'll need to first create affiliate accounts and link these in Integrations
In Upsells, select Add new
Select Import from [third-party]
Search in your city
Click the + sign to add upsells that would appeal to your guests
In your Upsells list you can go back and edit upsells you've added to adjust information and set as Active and Featured
Requests
Requests are upsells that will require approval and can be either paid or free. Free requests are useful for amenities you want to offer at no cost, but for which you would like your guests to actually request it so that you can deliver it appropriately. Paid requests will require guests to provide payment information, this will put a hold on their card for the request amount for 5-7 days. When you go to approve or deny the request you'll be able to capture or release this amount directly from SuiteOp.
New Requests will send you a notification and can be accessed through Reservations > Upsell requests.
Purchases
Purchase upsells are great for anything you know you can always deliver to your guests. You can set these up as fixed price or quantity based. As soon as a guest purchases a purchase upsell, their card will be debited and you will receive the funds through Stripe and be able to see and track those upsells through the upsell request page.
Postcards
The last type of upsell is a Postcard. This allows guests to send a physical postcard to any address in the US for free, handled completely by us. You can create your own branded templates for guests to choose from and add a watermark of your logo to be added if a guest uploads their own photo. For more details see our guide here.
Reordering Upsells: You can adjust the order upsells display in your Guest Portal under "Assignment" in your Portal template by dragging and dropping