SuiteOp

<a href="#h_3786a29162">How can I change a user's access code?</a> <a href="#h_35a9e52b64">Why Is a Team Member’s Portal View Empty?</a> <a href="#h_a89677bdaf">What Can Each User Role Access?</a> <a href="#h_7878fedfa2">Which Actions Can Be Controlled Through Permissions?</a>

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You might need to give a user a code they already know, to do this you can change the user's random code. To update a team member’s access code, 

Navigate to the <a href="https://app.suiteop.com/?tab=users" target="_blank" rel="nofollow noopener noreferrer">Users page</a> (​Organization &gt; Users)

Select the user whose code you want to update

Click Change Code under Current access

1. Navigate to the <a href="https://app.suiteop.com/?tab=users" target="_blank" rel="nofollow noopener noreferrer">Users page</a> (​Organization &gt; Users) 
2. Select the user whose code you want to update 
3. Go to the Access tab
4. Click Change Code under Current access
5. Choose the new code
6. Wait for the new access to sync ​

Why Is a Team Member’s Portal View Empty?

If a team member can't see anything on their portal using their log in or if there are properties or group that they can't see on their end, you might need to check the permissions.

1. Navigate to the <a href="https://app.suiteop.com/?tab=users" target="_blank" rel="nofollow noopener noreferrer">Users page</a> (​Organization &gt; Users) 
2. Select the user whose code you want to update 
3. Go to the Permissions tab
4. Click Change Code under Current access
5. Choose the new code
6. Wait for the new access to sync

There are five user roles you can assign:

Admin – Full access to all features.

Manager – Can view all categories but cannot delete Guides, Properties and Groups, Tasks, Task Templates, Workflows, or Users. Additionally, they cannot access Setup Guide, Accounts, Staff Codes, or Logs.

Standard – View-only access with no permissions to modify anything. Restricted from Workflows, Integrations, Organization, Account, and Lock Codes.

Custom – Allows you to manually select specific permissions for the user. ​

- Admin – Full access to all features.
- Manager – Can view all categories but cannot delete Guides, Properties and Groups, Tasks, Task Templates, Workflows, or Users. Additionally, they cannot access Setup Guide, Accounts, Staff Codes, or Logs.
- Standard – View-only access with no permissions to modify anything. Restricted from Workflows, Integrations, Organization, Account, and Lock Codes.
- Custom – Allows you to manually select specific permissions for the user. ​

Which Actions Can Be Controlled Through Permissions?

Here are the Categories under Permissions:

Properties &amp; Groups View, Manage, and Delete

Task template View, Manage, and Delete

Organization View, Manage, and Setup Guide

Lock codes View guest/backup code, Manage lock codes, and View Staff Codes

Other View Events, Analytics, and Logs

- Dashboard
- Devices View, Manage and Control 
- Guides View, Manage, and Delete 
- Properties &amp; Groups View, Manage, and Delete 
- Reservations View and Manage
- Payments View and Manage
- Tasks View, Manage, and Delete 
- Task template View, Manage, and Delete 
- Workflows View, Manage, and Delete 
- Integrations View and Manage
- Organization View, Manage, and Setup Guide 
- Users View, Manage, and Delete 
- Access Smart Code Access
- Account View Account Owner and Admin
- Lock codes View guest/backup code, Manage lock codes, and View Staff Codes
- Other View Events, Analytics, and Logs

User Permission FAQs

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User Permission FAQs

How can I change a user's access code?
Why Is a Team Member’s Portal View Empty?
What Can Each User Role Access?
Which Actions Can Be Controlled Through Permissions?

How can I change a user's access code?

Why Is a Team Member’s Portal View Empty?

What Can Each User Role Access?

Which Actions Can Be Controlled Through Permissions?

Here are the Categories under Permissions:

Dashboard

Devices
View, Manage and Control

Guides
View, Manage, and Delete

Properties & Groups
View, Manage, and Delete

Reservations
View and Manage

Payments
View and Manage

Tasks
View, Manage, and Delete

Task template
View, Manage, and Delete

Workflows
View, Manage, and Delete

Integrations
View and Manage

Organization
View, Manage, and Setup Guide

Users
View, Manage, and Delete

Access
Smart Code Access

Account
View Account Owner and Admin

Lock codes
View guest/backup code, Manage lock codes, and View Staff Codes

Other
View Events, Analytics, and Logs

User Permission FAQs

How can I change a user's access code?Why Is a Team Member’s Portal View Empty?What Can Each User Role Access?Which Actions Can Be Controlled Through Permissions?

How can I change a user's access code?

Why Is a Team Member’s Portal View Empty?

What Can Each User Role Access?

Which Actions Can Be Controlled Through Permissions?

Here are the Categories under Permissions:

Dashboard

DevicesView, Manage and Control

GuidesView, Manage, and Delete

Properties & GroupsView, Manage, and Delete

ReservationsView and Manage

PaymentsView and Manage

TasksView, Manage, and Delete

Task templateView, Manage, and Delete

WorkflowsView, Manage, and Delete

IntegrationsView and Manage

OrganizationView, Manage, and Setup Guide

UsersView, Manage, and Delete

AccessSmart Code Access

AccountView Account Owner and Admin

Lock codesView guest/backup code, Manage lock codes, and View Staff Codes

OtherView Events, Analytics, and Logs

How can I change a user's access code?
Why Is a Team Member’s Portal View Empty?
What Can Each User Role Access?
Which Actions Can Be Controlled Through Permissions?

Devices
View, Manage and Control

Guides
View, Manage, and Delete

Properties & Groups
View, Manage, and Delete

Reservations
View and Manage

Payments
View and Manage

Tasks
View, Manage, and Delete

Task template
View, Manage, and Delete

Workflows
View, Manage, and Delete

Integrations
View and Manage

Organization
View, Manage, and Setup Guide

Users
View, Manage, and Delete

Access
Smart Code Access

Account
View Account Owner and Admin

Lock codes
View guest/backup code, Manage lock codes, and View Staff Codes

Other
View Events, Analytics, and Logs