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Collect estimated check-in times (ETA) and estimated check-out time (ETD) from guests

Updated over 4 months ago

This feature enables you to collect guests' estimated arrival and departure times during the verification process.


Enable request ETA (arrival and departure)

  1. Navigate to Portal Settings

  2. Open the Verify tab

  3. Select "Your Details" from the available pre-checkin steps.

  4. Enable the toggle for "Request ETA". It will automatically save the settings and be updated across all portals where the step is assigned. The ETA


Where can you see a guest's ETA & EDT?

The estimated arrival and departure times (ETA & EDT) are optional for the guests during the pre-check-in Your details step. If a guest does elect to provide this information it will appear on the reservations list, below the check-in time.


Can a guest choose an arrival time before check-in?

No, guests cannot choose an ETA that is before the reservation check-in time or a departure time after the reservation check-out time. If they would like to request an early check-in, this can still be done in their guest portal!

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