SuiteOp and Conduit can connect to send your guests or staff members messages based on actions taken in SuiteOp. Learn how to set this up below!
1. Create a Workflow in SuiteOp
The first step is to create a Workflow in SuiteOp to trigger the message in Conduit.
Go to the Workflows page in SuiteOp
Create a new workflow using the Add New button in the top right
Choose your trigger category to open the workflow canvas
Add a new Trigger
Select the trigger you want to trigger the message in Conduit
Click the + sign to add a new action
Select the action HTTP Request
This action will determine where we send the data and what data is sent
Toggle on Send Body (leave Headers & Query Parameters off)
Fill in the action steps
Conditions: add any conditions you to set for the workflow to run
URL: you can start with a placeholder URL, this is where we'll end up putting a link from your Conduit workflow
JSON: add the data you want to send to Conduit in JSON format, this will change depending on the trigger you're using. Be sure to include the guest phone number. Example below.
{
“first_name”:”{{guest_first_name}}",
"phone":"{{reservation_phone}}",
"portal":"{{reservation_portal_link}}",
"property":"{{property_nickname}}"
}
Save
2. Create a Workflow in Conduit
Next, you need to set up a workflow in Conduit to catch the webhook (the data we'll be sending) from SuiteOp. Reach out to your Conduit support team for help on this one.
You'll use the guest's phone number send in the SuiteOp JSON from step 1 to match to the guest in your Conduit workflow. Then you'll set the AI to send the message related to your trigger (Early check-in was approved, We noticed you left a 4 star review, etc.)
3. Find the Conduit workflow URL, copy this and paste it in your SuiteOp workflow HTTP Request action
In your Conduit workflow you should see a URL, you will add this to your HTTP Request action in SutieOp to connect the two workflows. You can test this from SuiteOp using the Test Endpoint button to see if it successfully goes through.
4. Assign & Activate Workflow in SuiteOp
Just as with any workflows in SuiteOp you'll need to complete the assignment on the right side of the workflow canvas.
Enabled at least one assignment type - Property group, Tag, or Properties, and choose the properties to have the workflow included.
Activate the workflow with the checkbox at the top