SuiteOp now integrates with Truvi to provide scalable guest screening and damage protection for your properties.
This integration allows you to offer a damage waiver with built-in guest verification and protection — without adding friction to the booking experience.
What Is Truvi?
Truvi is a guest screening and protection platform designed for short-term rental operators.
When enabled, Truvi screens and verifies guests before check-in. Approved bookings are automatically covered under your selected protection amount.
Key Benefits
Up to $50,000 in protection for approved bookings
Coverage starts at approximately $5 per night (for $50K protection)
Built-in guest screening and verification
Reduced reliance on platform Resolution Centers
Additional revenue opportunity through damage waiver markup
Example Revenue Model
If you charge $20 per night for a damage waiver:
~$5 goes toward coverage
~$15 remains as margin
How It Works
Guest completes a booking.
Truvi automatically screens and verifies the guest.
Approved bookings are protected up to your selected coverage amount.
The process runs automatically within your SuiteOp workflow and does not add unnecessary friction for guests.
Getting Started
To enable Truvi in SuiteOp:
In SuiteOp, go to Portal.
Select Verify.
Click + Add New.
Choose Screen and Protect.
Select the Pre-Check step where the guest’s name and email are collected.
Assign the verification step to the appropriate property or portal.
Note: You'll need to have the Your details step active, including email collection.
Once assigned, Truvi will automatically screen guests using their name and email. Approved bookings will be protected based on your selected coverage amount.
How to make claims
To make a claim for a reservation use the following steps:
Open the reservaiton in SuiteOp
Scroll down to the Verification section
Click on the step for Screen and Protect
If the reservation was Approved for coverage you'll see a link to make a claim here
Click the link and follow the prompts to submit your claim