Overview
The Fees feature allows you to add optional services and additional charges to any reservation. This powerful tool helps you increase revenue while providing guests with enhanced options to customize their experience.
These are perfect for charging one off fees, such as paying for shipping to return left items, or accommodating special requests that are not publicly offered as upsells.
Accessing Fees
Navigate to any reservation in your SuiteOp dashboard
Scroll down to the "Upsell & Fees" section (located between reservation details and workflow actions)
Here you can view existing upsells & fees or add new ones
Adding Service Fees
When you need to add a service fee to a reservation:
Click the "+ Add Service Fee" button in the Upsell & Fees section
A modal will appear showing the reservation summary, including:
Guest name
Property name
Confirmation number
Reservation dates
Length of stay and number of guests
Choose how you want to create the service fee:
From Upsell: Link and auto-fill details from an existing upsell (coming soon)
Create from Scratch: Manually enter fee details
Select your preferred option and follow the prompts to complete the fee setup
Here you can decide if you want this fee to block the check-in instructions until paid
Click "Create" to apply the fee to the reservation
Managing Existing Fees
Once fees are added to a reservation:
They will be displayed in the Upsell & Fees section
Each fee shows the name, amount, and refund status
To modify a fee, click on the fee item
To remove a fee, click the "X" icon next to the item