How to manually send the portal link to a guest
If you ever need to manually send a portal link to a guest this is very easy. The URL of your portal will always be app.suiteop.com/reservation/[reservationID] or with a custom domain yoursubdomain.yourdomain.com/[reservationID]. If you don't want to manually attach the reservation ID, we have a Copy link button on each reservation in SuiteOp that will copy this for you. Just open the reservation, scroll down to the SuitePortal section and click Copy link, then paste this in your message with the guest.
Will we get flagged on Airbnb if we send the guest portal link?
No! Airbnb will not flag the link for the guest portal. We have many guests receiving portal links on Airbnb every day without trouble.
Why are incorrect Upsells are showing in the guest portal?
Upsells are displayed in guest portals based on assignment rules. To remove upsells from the guest portal you'll need to remove the incorrect assignment. These can be in a few places - property assignment, portal template assignment, and conditional assignment based on Additional Questions asked during verification.
You can see on the Property > Settings > Assignment tab which verification rules and upsells are on the property.
If you see an incorrect upsell here, go to the Upsells page in Portal settings and open the upsell. In the last section of the Upsell settings, check that the property is not selected and portal template the property is using is not selected.
Next, check Additional Questions. If there was an Additional Question verification step on the property, open this in the Portal settings > Verify tab. Check that none of the responses are "Featuring an upsell". This means the upsell will be displayed if they choose that answer. If so, remove the upsell here.