SuiteConnect, SuiteOp's smart device platform, enables you to control your smart devices in one centralized place and use custom automations to set temperatures, control noise, set dynamic reservation codes, and more. Here we've complied some common questions about SuiteConnect to make sure your set up & management is seamless.
How can I find out when a device went offline?
All of the device information can be found in the History tab of the device side panel. These will show any events the device reports to us. If the disconnection time is not listed, we weren't given the data. Sometimes there can be a delay in device history.
What noise monitors does SuiteOp integrate with?
Currently we only integration with Netatmo devices for noise monitoring. Netatmo measures noise, CO2 levels, and more. Integrated with SuiteOp you can set custom thresholds and alerts, automatically contact your guests when limits are reached, and download reports for dispute documentation.
How can I see what code was used to open the lock?
You can see what code was used to open a lock in the History tab of the device side panel. Here we will show if a User code, Reservation code, or Backup code was used. Any codes not added through SuiteOp won't be detected here, deleted codes will also not display. If you are investigating a code use, it is recommended to view the history data ahead of remove the code.
What smart locks are recommended?
SuiteOp is hardware agnostic, meaning any compatible lock will look and act the same in SuiteOp's interface. Some of the most popular and reliable lock are Yale and Schlage.
Should I get Wifi or Z-wave locks?
Both wifi and z-wave locks will work with SuiteOp. Wifi connected locks tend to cost less, but have a shorter battery life by a few months. Z-wave locks are reported to be a bit more reliable, but cost more, and are dependent on SmartThings for compatibility.