Product update

What's New: December 2025

Shared by Allie • December 16, 2025

😶‍🌫️ Upsell Visibility

Control when upsells appear to guests or can be requested based on timing, channel, and scheduling. Perfect timing means more conversions and happier guests.

Avoid early check-in requests coming months in advance
Hide late checkout when you have a same-day arrival
Customize offers by season
& more!

Learn how

🔓 Automated Backup Code Replacement

Never worry about failed access codes again. SuiteOp automatically replaces any inactive codes with working backups before guest check-in, keeping access seamless without any manual intervention.

How it works

🔄 Powerful Workflow Enhancements

New Triggers:

Payment events (Service Fee Paid/Refunded/Submitted)
Device thresholds (Temperature, Humidity, Thermostat)
Reservation code changes

New Actions:

Mark guests as checked-in or checked-out
Update check-in/check-out times
Lock a device

New Conditions: Filter workflows based on advance booking notice, if their guest portal has been opened, and more.

New Variables: Access guest verification responses (including free-form answers) and additional custom data to personalize communications and power advanced automations.

📱 Improved Mobile Task UI

Navigating tasks on mobile just got easier with a redesigned interface that's cleaner and more intuitive for your team on the go.

⚙️ Track Integration

Integrated with Track expanding your property management system options.

👯 Duplicate Email Templates

You can now easily duplicate existing email templates to save time when creating new workflows.

✅ Duplicate Task Templates

Added the ability to duplicate task templates, including all their sub-elements, for efficient setup.

🔗 Deep linking to Guides & Manuals

Direct guests straight to specific house manuals, local guides, or upsells with custom deep links. Each item now includes a query string you can add to your portal URL, perfect for targeted messaging and reducing guest search time.

Find at the bottom of each item in the Portals page

🗺️ Override Google Maps Link & Address

You can now manually override the displayed address for properties when using a custom Google Map URL.

💸 Stripe Transaction Fees

Included Stripe transaction fees in the transactions export for more comprehensive accounting data.

📊 Damage Waiver Analytics

Improved damage waiver analytics to include revenue per step and adjustable date filters.

💰 GuestyPay Integration

Guesty users have the ability to use GuestyPay as an alternative to Stripe within SuiteOp!

👮‍♀️ Authority Reporting with Chekin

Launched a new integration with Chekin for streamlined authority reporting and ID verification.

How it works