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Product update

What's New: December 2025

Allie avatar
Shared by Allie • December 16, 2025

😶‍🌫️ Upsell Visibility

Control when upsells appear to guests or can be requested based on timing, channel, and scheduling. Perfect timing means more conversions and happier guests.

  • Avoid early check-in requests coming months in advance
  • Hide late checkout when you have a same-day arrival
  • Customize offers by season
  • & more!


🔓 Automated Backup Code Replacement

Never worry about failed access codes again. SuiteOp automatically replaces any inactive codes with working backups before guest check-in, keeping access seamless without any manual intervention.


🔄 Powerful Workflow Enhancements

New Triggers:

  • Payment events (Service Fee Paid/Refunded/Submitted)
  • Device thresholds (Temperature, Humidity, Thermostat)
  • Reservation code changes

New Actions:

  • Mark guests as checked-in or checked-out
  • Update check-in/check-out times
  • Lock a device

New Conditions: Filter workflows based on advance booking notice, if their guest portal has been opened, and more.

New Variables: Access guest verification responses (including free-form answers) and additional custom data to personalize communications and power advanced automations.


📱 Improved Mobile Task UI

Navigating tasks on mobile just got easier with a redesigned interface that's cleaner and more intuitive for your team on the go.


⚙️ Track Integration

Integrated with Track expanding your property management system options.


👯 Duplicate Email Templates

You can now easily duplicate existing email templates to save time when creating new workflows.


✅ Duplicate Task Templates

Added the ability to duplicate task templates, including all their sub-elements, for efficient setup.


🔗 Deep linking to Guides & Manuals

Direct guests straight to specific house manuals, local guides, or upsells with custom deep links. Each item now includes a query string you can add to your portal URL, perfect for targeted messaging and reducing guest search time.

Find at the bottom of each item in the Portals page

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🗺️ Override Google Maps Link & Address

You can now manually override the displayed address for properties when using a custom Google Map URL.


💸 Stripe Transaction Fees

Included Stripe transaction fees in the transactions export for more comprehensive accounting data.


📊 Damage Waiver Analytics

Improved damage waiver analytics to include revenue per step and adjustable date filters.


💰 GuestyPay Integration

Guesty users have the ability to use GuestyPay as an alternative to Stripe within SuiteOp!


👮‍♀️ Authority Reporting with Chekin

Launched a new integration with Chekin for streamlined authority reporting and ID verification.