Once you start sending out your guest portal links, you'll start to see the three different statuses of guest verification.
Tip: You can save Filter Views on the reservations page to show only certain statuses. Two we recommend are "Pending - Today's Check-ins" and "Needs Manual Review - All Future Dates"
Pending
A verification status of "Pending" means the guest has yet to complete the verification steps assigned to their reservation. If you click into the reservation, you can see exactly which steps have been completed or not completed. It is recommended to reach out to any Pending guests if they have not completed pre-check-in on the start date of their reservation.
Verified
"Verified" status means the guest is good to go! They successfully completed each of the verification rules assigned to their reservation. To see the details, you can click on any verification step to open a view of all responses, including their agreement signature, ID verification photos, and deposit information.
Review
If a guest's verification shows a purple icon and says "Review", this means we need help from you to determine if the guest should be verified or denied based on the information they provided in their pre-check-in steps.
On the guest reservation, under Verify, you may encounter a verification that requires manual review. A purple icon labeled "Review" will appear under Verify. There are several reasons why manual review is necessary, and SuiteVerify will provide a brief explanation of why it’s needed.
On the example above, it shows that
"The name on the ID did not match the name on the reservation
HIGH: The image appears to be a copy of the original ID, or is too similar"
Next, go to Identity Check to verify if the photo on the ID matches the selfie the guest submitted. Then, check the details to ensure the name on the ID matches the name of the person who made the reservation.
Depending on your company's policy, you may need to decline the verification if the ID information doesn't match the details submitted.
Note: If everything looks correct and there are no issues with the verification, you can manually approve the guest by selecting "Verified."