If you want to customize the default Slack notifications or create additional notifications, you can do this using Workflows. Whether you want to separate your notifications per property or change the wording or filters of the Slack notifications we have you covered.
Using Slack notification templates
Most of our default Slack notifications that you assign in the Slack integration page are also available as Workflow templates to be easily customized. To find this go to Workflows, click Add new, and view all notification options in the "Start with a template" section.
If you recreate all Slack messages using Workflows, you'll want to disable these in the Slack integrations page to avoid duplicate messages. One Slack message only available in the default message today are Additional question response notifications. If you're using the Send a notification option in the Additional question verification rule, this only goes through the Guest Portal Notifications and we recommend leaving that option enabled.
How to setup custom Slack notifications:
If you want to set up new Slack notifications from scratch, use the following steps.
Workflow Actions > Add action
Select the preferred schedule for when you would like to be notified (e.g., "When the request was made," then choose "At - Requested time").
Set the action to "Send a Slack message."
(Optional) Select a condition to apply to the action.
Select the workspace & channel. We recommend creating a dedicated Slack channel solely for SuiteOp notifications.
Lastly, add the message that you want to send to the team (e.g., Early check-in request received. Please go to the reservation and check the calendar if we can accommodate the request")
Additionally, you can use - Block Builder Kit with Slack as a message template:
The Block Kit Builder is a tool for creating interactive and visually engaging Slack messages using pre-designed building blocks like text, buttons, and images.
To create a Block Kit message using the Block Kit Builder, follow these simple steps:
Open the Block Kit Builder: Visit Slack’s Block Kit Builder.
Add Blocks: Use the menu on the left to add blocks like text, buttons, images, or menus to your message.
Customize Content: Edit the text, labels, and actions for each block to fit your message.
Preview: Check the live preview on the right to see how your message will look in Slack.
Copy the Code: Once you're happy with the design, copy the code from the builder.
Paste the Code into your Workflow: Back in the workflow configuration, paste the code into the Slack message template box in SuiteOp. Remove the sections before and after the brackets, making sure the beginning { "blocks": and ending } are not included.
Enable Block Kit Builder: Use the toggle in your workflow action to turn on "Send as Block"
NOTE: You can see the variable in SuiteOp's Edit Workflow Action as you create the workflow. Variables will appear depending on the specific action and trigger you’re using. If your workflow doesn’t include a trigger, these variables won’t be available.