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Product update

What's New: September 2025

Allie avatar
Shared by Allie • September 17, 2025

🕒 Automate Early Check-in & Late Check-out Time Changes

Automatically adjust check-in and check-out times based on guest requests and availability. Set options to handle time modifications seamlessly, reducing back and forth with guests and manual schedule updates.


📋 Property Readiness Dashboard

Get a comprehensive overview of all tasks across your properties with our new centralized dashboard. Track progress, assign responsibilities, and ensure nothing falls through the cracks with improved visibility and management tools.


✍️ SuiteOp Sign

A free DocuSign alternative! Use SuiteOp Sign to send custom complex agreements to guests via email as part of their verification steps. Create, send, and track document signatures all within your existing workflow.


🔐 Dormakaba Integration

Introducing our integration with Dormakaba locks. This currently supports offline code creation for reservations, expanding your smart lock options for seamless guest access management.


📊 New Damage Waiver Analytics

Expanded damage waiver analytics to provide deeper insights into revenue performance. More to come soon!


🌡️ Set Thermostats to Auto

For thermostats that have an Auto setting, you can now set these to Auto using workflows or manually in the thermostat settings on SuiteOp. Maintain optimal comfort while reducing energy costs.


🔄 Push Property Status back to PMS

For our task users, you can push the property status from SuiteOp to your PMS to have seamless knowledge sharing for your team. Keep all systems synchronized and your team informed.


📅 Display Events 2 Days Before and After Stay

Encourage guests to extend their stay by displaying relevant local events happening 2 days before and after their reservation. Increase booking length and enhance guest experience with timely event information.

Add events in Portal settings > Events tab!


🔍 SuiteVerify View Updates

Enhanced the SuiteVerify interface with new tabbed navigation and video support for improved user experience and easier verification management.


📧 Email Trigger Enhancements

New option to send emails to guests based on verification triggers, providing more flexible communication automation based on guest actions.


📝 Task Template Improvements

Enabled users to reorder requirements within task template sections for better organization and easier template building.

Edit a section requirement & hover on the top right corner to move up or down the list:


📄 Enhanced PDF Downloads

We know insurance platforms and OTAs require documentation of guests for disputes. We now include ID and selfie photos from verification in the PDF download for easier record-keeping and compliance documentation.


🌡️ Current Room Temperature Display

Enabled the display of current room temperature in thermostat controls for better climate monitoring.


🐞 Bug Fixes

  • Thermostat Issues: Resolved various thermostat control bugs
  • Mobile App Verification: Corrected an issue where verification steps in the mobile app were not displaying complete information