# SuiteOp > AI-native hospitality operations platform for vacation rentals and hotels — rated 5/5 by operators on Capterra, GetApp, G2, and Software Advice. SuiteOp runs guest portals, guest verification, smart devices, monitoring, housekeeping and field operations, guest messaging and reporting on one platform, with Opal, its AI agent, working across all of it. Used across 30,000+ units with 150+ integrations, including 30+ PMS platforms. It connects to the PMS an operator already uses rather than replacing it. Founded in 2023 in New York by Jean-Emmanuel Losi (Co-Founder and CEO) and Simon Seroussi (Co-Founder and COO), who previously ran Sosuite — a short-term rental company with hundreds of units. They built SuiteOp to replace the disconnected tools they used daily. Raised a $3 million seed round in April 2025, led by ScOp Venture Capital. --- ## Homepage **URL:** https://suiteop.com Be there for your guests. SuiteOp is there for everything else. One platform for guest experience and operations: branded Portals, guest verification, smart devices, monitoring, turnovers and field work, the guest inbox and reporting, with Opal, SuiteOp's AI agent, working across them and inside Playbooks (SuiteOp's automated workflows). --- ## AI Agents — Opal **URL:** https://suiteop.com/products/ai-agents Opal is SuiteOp's AI agent. It knows the whole operation — reservations, tasks, properties, devices, door codes, team, Portals, upsells and Playbooks — and works within the permissions of the person using it. Every action it takes is logged. - In the app, Opal shows a card to approve or reject before it changes anything (creating a task, issuing a door code, unlocking a door). - Playbooks start from best-practice templates and run on their own once published; they can include AI steps and tools from connected apps (Linear, GitHub, Zapier or any MCP server). - Bring your own AI: SuiteOp has a hosted MCP server, so Claude, ChatGPT, Cursor, VS Code, Claude Code or any app that supports remote MCP can connect. The user signs in with their SuiteOp login, approves access, and the app can look things up and make changes within that user's role. - Opal replies to each guest in the language they write in and can translate any conversation for the team. - Opal in the app, Playbooks with AI steps and the MCP connection are part of the platform; guest-messaging AI (recaps, drafted replies, proposed tasks and autonomous replies) is an add-on. --- ## Portals — Guest Portal **URL:** https://suiteop.com/products/portals One link for the whole stay. Check-in, the door code, the house guide and the guest store in one branded portal that builds itself from every booking, in the guest's language. - No app download: every reservation gets its own link by text or email, which guests can add to Apple or Google Wallet so the door code stays one tap away, even offline. - Unlimited Portals and brands, each with its own colours, fonts, domain and content, at no extra cost. - The guest store sells early check-in, late checkout, add-ons, experiences and fees at the right moment. Operators see $75+ in extra revenue per guest. - Verification, agreements and damage waivers run inside pre-check-in; the door code unlocks once the guest is cleared. - Part of SuiteOp, so check-in, access, devices, tasks and the inbox run on the same reservation. --- ## Verification — Guest Screening **URL:** https://suiteop.com/products/verification Every guest verified before they arrive: ID and selfie checks, screening, rental agreements and damage waivers inside each guest's check-in. The team only reviews flagged guests. - Guests photograph a passport, driver's licence or ID card in the browser, then take a selfie or movement check; SuiteOp reads the document (and the barcode on US and Canadian IDs) and matches the face to the ID photo. - Steps can change by booking channel, length of stay, lead time and returning guests. - Flagged stays move to Needs review with the reasons listed, and the door code is held until the team decides. - Guests choose a one-time damage waiver or a refundable deposit at the amounts the operator sets; waivers are revenue the operator keeps. - Authority reporting files guest registrations in Spain, Portugal, Italy, the Czech Republic, Croatia, Dubai, Switzerland, Bulgaria, Colombia and Brazil. --- ## Smart Devices **URL:** https://suiteop.com/products/smart-devices Every device, on the booking. Locks, thermostats, sensors and cameras from 300+ brands, in one dashboard. - Supported brands include Schlage, Yale, August, Kwikset, Salto, dormakaba, Igloohome, TTLock, Brivo, Latch, Kisi and Nuki (locks and access); Nest, ecobee, Honeywell Home, Sensi and First Alert (thermostats); Netatmo and SmartThings (sensors); Ring, UniFi, Arlo and Tapo (cameras). - Door codes are created with the reservation and work from 30 minutes before check-in until 30 minutes after checkout by default; date changes re-time them and cancellations remove them. - Backup codes swap in automatically if a guest's code is missing near check-in; offline locks (dormakaba, Igloohome, TTLock) need no connection. - Guests see their code, unlock supported locks and adjust the thermostat from their Portal, within the operator's limits. - Team members get their own codes, and every entry is logged. - SuiteOp does not sell hardware; it works with the devices operators already own. --- ## Operations — Field Operations **URL:** https://suiteop.com/products/operations Every turnover, ready and checked. Housekeeping and turnover software for vacation rentals and hotels. - Cleaning tasks are created from reservations on a schedule set once, and follow date changes, unit moves and cancellations. - Auto-assignment picks from people who cover the property, have the needed skill and are working that day, favouring the fewest booked hours. - AI photo checks compare each photo against what the step should show and flag issues for a manager, without blocking the cleaner. - The staff app works offline, is available in 20 languages, and can record location at clock-in. - Tasks can be shared with contractors (complete by link) or owners (view-only link). - Beyond turnovers: inspections, maintenance and repairs, with timesheets for the back office. --- ## Unified Inbox **URL:** https://suiteop.com/products/unified-inbox Every guest conversation in one place: Airbnb, Booking.com, Vrbo and Expedia messages, WhatsApp, email, SMS and Portal chat, in each stay's thread. - Opal can draft replies for approval, send on its own above a confidence bar the operator sets, or answer every guest; each reply shows whether Opal or a person sent it. - Guests write in their own language; the team reads in English and replies go back translated. - Scheduled messages run through Playbooks. - The Inbox is in beta and being turned on for operators now. --- ## Monitoring **URL:** https://suiteop.com/products/monitoring Catch it before anyone complains. Noise, temperature, humidity and CO₂ from Netatmo sensors; people, vehicles, motion and doorbell presses from Ring and UniFi Protect cameras; and the connection and battery of every connected device. - Noise sensors measure volume in decibels and do not record audio or conversations. - During quiet hours, sustained noise first messages the guest, then escalates to the team by app, text, email or Slack. - Cameras belong on entries, driveways and exterior areas; they are never shown to guests. - Any alert can start a Playbook: text whoever is on call, create a task, post to Slack, or ask Opal to look into it. --- ## Reporting **URL:** https://suiteop.com/products/reporting Every unit, every number: guest store revenue, reservations, reviews, tasks, costs and team performance across every property, filterable by date and property, compared with the previous period and exportable to CSV. - Data comes from the PMS and channels plus what already happens in SuiteOp, so there is nothing to import. - Reviews are credited to the cleaners and inspectors who prepared the stay. - Analytics follows roles: teammates without payment access never see revenue. - Any task can be shared as a branded report link or PDF; every reservation has a downloadable Guest Verification Report. --- ## Solutions - **Vacation rentals** — https://suiteop.com/solutions/vacation-rentals — Keyless check-ins and automated turnovers: guests screened and let in, cleans scheduled and photo-checked. - **Hotels** — https://suiteop.com/solutions/hotels — Online check-in, mobile keys and upgrades on every guest's phone, with room status pushed to the PMS. - **Enterprise** — https://suiteop.com/solutions/enterprise — The same check-in, upsells and Playbooks across every market and brand, with access scoped per person. - **Field operations** — https://suiteop.com/solutions/field-ops — Cleans, inspections and repairs built from every booking, photo-checked, ending on an approved timesheet. - **Guest experience** — https://suiteop.com/solutions/guest-experience — Opal answers everyday questions; guests finish pre-check-in and upsells in their Portal. - **Finance** — https://suiteop.com/solutions/finance — Damage waiver and guest store revenue, approved labor and expenses, and costs billed to the owner, the guest or the operator. - **Service companies** — https://suiteop.com/solutions/service-companies — Cleaning and maintenance companies connect to each property manager they serve and work every client's jobs from one schedule. --- ## Pricing **URL:** https://suiteop.com/pricing One all-inclusive platform, priced per unit; the operator keeps 100% of the revenue it earns. Prices are quoted by an expert to fit the portfolio — book a demo for a rate. - **Suite Operator AI** (per unit): AI Agents with Opal, Portals with upsells, Verification, Field Operations, Monitoring, Reporting with the AI review analyzer, unlimited users. - **Inbox AI** (per unit, an upgrade to Suite Operator): an AI agent that answers guest messages using live booking data, escalates urgent issues and translates threads. - **Smart Devices AI** (per device, add to any plan): lock codes, energy and thermostat automations, sensors, guest device controls, real-time device status. - **Enterprise** (custom, 500+ units or multi-brand): dedicated Slack channel, white-glove onboarding and migration, prioritized support and SLAs, multi-brand theming, early feature access. - **Optional add-ons**, billed per reservation or check: Damage Protection (guest-paid waivers), Authority Reporting (certain countries), Background Checks. - **2X Revenue Guarantee:** earn 2X the subscription, or SuiteOp refunds the difference. --- ## Switch to SuiteOp **URL:** https://suiteop.com/switch The SuiteOp team handles the entire migration while the operator's current tools keep running, so guests are unaffected. The first 14 days are free during setup. --- ## Integrations **URL:** https://suiteop.com/integrations 150+ integrations: 30+ PMS platforms (including Guesty, Hostaway, Hostfully, Hospitable, OwnerRez, Streamline, Track, Cloudbeds and Mews), locks and access, thermostats, sensors and cameras, payments, and workflow tools such as Slack and Zapier. An open API, webhooks and a hosted MCP server are available in the product (Settings → MCP & API); documentation is on the [developer portal](https://developer.suiteop.com). --- ## Partners **URL:** https://suiteop.com/partners Two ways to partner: integrate a product with the platform behind 30,000+ units, or refer the operators a partner already serves. --- ## Customer stories **URL:** https://suiteop.com/case-study Case studies from operators including HomeHop, AtomicStays, BeachsideVRs, Renjoy and HostWise. --- ## Savings calculator **URL:** https://suiteop.com/savings-calculator Adds up the tools an operator would retire and the revenue they would switch on, and shows what SuiteOp would be worth to the portfolio. --- ## About **URL:** https://suiteop.com/about Built by operators, for operators. Jean-Emmanuel Losi and Simon Seroussi launched Sosuite in the pre-COVID short-term rental boom and scaled it to hundreds of units. Disconnected platforms, high subscription fees and inconsistent guest experiences slowed them down, so they built SuiteOp as one operations and guest experience platform that works with the tools operators already have. **Founded:** 2023, New York **Funding:** $3 million seed round (April 2025, led by ScOp Venture Capital) **Careers:** https://suiteop.com/build-with-us --- ## Alternatives **URL:** https://suiteop.com/alternatives Side-by-side comparisons of SuiteOp with EnsoConnect, Duve, ChargeAutomation, Touch Stay, Breezeway and Operto: - https://suiteop.com/alternatives/suiteop-vs-ensoconnect - https://suiteop.com/alternatives/suiteop-vs-duve - https://suiteop.com/alternatives/suiteop-vs-chargeautomation - https://suiteop.com/alternatives/suiteop-vs-touchstay - https://suiteop.com/alternatives/suiteop-vs-breezeway-vs-operto --- ## Who uses SuiteOp - Vacation rental and short-term rental companies, from small portfolios to multi-brand operators - Independent and boutique hotels - Cleaning and maintenance companies serving property managers - Enterprise and multi-market hospitality groups --- ## Common questions **Does this replace my PMS?** No. SuiteOp connects to the PMS, messaging channels and smart devices an operator already uses, and runs guest operations and staff coordination on top. **How does setup work?** The SuiteOp team handles the migration while current tools keep running. The first 14 days are free. **Do guests need an app?** No. Portals, check-in and verification open from one link in any browser. **What smart devices work with it?** 300+ brands of locks, thermostats, sensors and cameras. SuiteOp does not sell hardware. **Is there a mobile app?** Yes, for operators and staff; the staff app works offline and in 20 languages. **How much does it cost?** Priced per unit (smart devices per device), quoted to the portfolio by an expert, with a 2X revenue guarantee. [Book a demo](https://suiteop.com/demo) for a quote. **Can I use SuiteOp from Claude or ChatGPT?** Yes. SuiteOp's hosted MCP server connects Claude, ChatGPT, Cursor or any MCP app, within the user's role. --- ## Technical details Cloud-based SaaS. Integrates with PMS platforms and channel managers via their APIs; an open API, webhooks and a hosted MCP server are available in the product (Settings → MCP & API). No hardware required beyond the smart devices an operator chooses. Works on desktop, tablet and mobile.